Misty Osborne | Page 2

They are prompt in service, always keep me informed of progress, never proceed without first getting approval. progress, never proceed without first getting approval. More

by mtgr64 Verified Customer Verified Customer

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Service was very good very attentive did not have to wait long with Teagan right in as usual number one in service long with Teagan right in as usual number one in service More

by DEWITT020 Verified Customer Verified Customer

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This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More

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Need wash the car and value the cars dont have any with employees. The server was fast employees. The server was fast More

by coliver863 Verified Customer Verified Customer

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Service was as expected. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. More

by rshinkle50 Verified Customer Verified Customer

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Need new seating in service waiting room, chairs very old and falling apart dirty okd and falling apart dirty okd More

by wbrowne913 Verified Customer Verified Customer

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Excellent very efficient service, courteous staff understood my concern, kept me informed at all time of my vehicle service. understood my concern, kept me informed at all time of my vehicle service. More

by adrianapatri Verified Customer Verified Customer

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It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel Verified Customer Verified Customer

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Misty has always been very helpful and informative for as long as I have been coming here. They have always provided exceptional service and I highly recommend them! long as I have been coming here. They have always provided exceptional service and I highly recommend them! More

by mom2ic2 Verified Customer Verified Customer

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Professional, courteous service,; My service was very timely and I didn’t have to wait very long . timely and I didn’t have to wait very long . More

by pferrentin Verified Customer Verified Customer

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