Kelsey Johnson
Kelsey Johnson at Regal Kia Lakeland
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Kelsey Johnson

Kia Service Adviser

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
760 Reviews
4.8

760 Reviews

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760 Reviews of Kelsey Johnson

May 16, 2024

Dealership Rating
Employee Rating

Fue una atención muy rapida y eficiente me ciento muy agradecido por los que allí trabajan son todos muy amables muchas gracias More

by miguelhenao072
Service Price Transparency
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Recommend Dealer
Yes

May 10, 2024

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The entire team were very courteous, professional and yet personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smil More

by jenkins5849
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

May 13, 2024

Regal Kia Lakeland responded

Thank you. It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

May 10, 2024

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My service was great with no problems. Work done on my suv was done very nicely. More

by chicagojays8879
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2024

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer.

May 10, 2024

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First car I bought there took a ridiculous 5 hours. Seven or so years later I decided to buy a car again and the dealer was much more efficient, taking about 90 minutes. The service department has issu More

by R Espie
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Benitez, Jeremy Mahr

May 13, 2024

Regal Kia Lakeland responded

I'm truly sorry to hear about the issues you've experienced with our service department. I apologize for any inconvenience or frustration this situation has caused you. I have contacted our management team and someone will be reaching out to you. Please know that your satisfaction is our top priority and your input is invaluable as we work to improve our processes and services.

May 08, 2024

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Great service and very professional with a personal touch. If you want someone to assist you every step of the way talk to Willy. The service department is fantastic to customers. More

by RAVENENVI
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Willy Moreira

May 09, 2024

Regal Kia Lakeland responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

May 01, 2024

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Service department appointments are punctual. Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excelle More

by RBERENDSEN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cris Aviso, Chris Boswell

May 09, 2024

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

April 26, 2024

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Employee Rating

I have been coming to Regal Kia for many years. Buying cars and have always loved the service department. Friendly people who always have a kind word! Thanks Regal Kia! Ruth Vlcek More

by RRVLCEK80
Service Price Transparency
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Recommend Dealer
Yes
Apr 26, 2024

Regal Kia Lakeland responded

Thank you for your loyalty.

April 26, 2024

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Todo el personal son muy atentos con los clientes. Estamos muy contentos con sus servicios .. More

by Maria De La Rosa
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez , Pablo Moreira, Willy Moreira

May 01, 2024

Regal Kia Lakeland responded

Gracias!

April 25, 2024

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Employee Rating

I am pretty much satisfied with the service I received. I would recommend them to my friends and family More

by Yellowbunny07
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Recommend Dealer
Yes
Apr 26, 2024

Regal Kia Lakeland responded

Thanks so much for sharing your feedback about our service.

April 22, 2024

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Employee Rating

It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

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