Claudia Santos

I purchased my first Ford from this dealership, I previously have purchased a Honda Civic and 2 Nissan vehicles (a Juke and a Sentra). It was a good shopping experience overall. They did not pressure previously have purchased a Honda Civic and 2 Nissan vehicles (a Juke and a Sentra). It was a good shopping experience overall. They did not pressure me during the process at all, and this was great, as I do not like pressure tactics. Claudia who dealt with my finance was amazing and never changed through the order and the purchase/delivery. I will say I dealt with multiple sales persons in the purchase of my 2025 Ford Maverick which I had ordered since trying to find one with the exact things I wanted was impossible. I will say this process could have been better as it was an ordered vehicle (ordered June 27th, 2025; delivered October 30th, 2025), as some sales people I dealt with no longer work at the dealership and I was not notified of any change, and I felt like I fell through the cracks of the process of the order due to these changes. The sales persons I first started was Paul Rice, who was off the day I came into the dealership, then dealt with Mark M. for the ordering process. It was this time period where I feel like I fell through the cracks, as when I emailed Mark, and first got replies with when to ask again, then I never got an answer at the prearranged time, and went into the dealership, and found out Mark no longer worked there. It was during this part I felt like I fell through the cracks. After that, it took about a week to get things straight, and was the only time I could be critical. More

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I was treated in the best way by the seller Lukasz and his entire team. Very attentive and did the best he could for the effective purchase. Very happy and grateful. his entire team. Very attentive and did the best he could for the effective purchase. Very happy and grateful. More

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What a great experience I had purchasing my vehicle at Erinwood. Very friendly staff, hassle-free service. I recommend this dealership to everyone looking for a new or used car. Cheers Erinwood. Very friendly staff, hassle-free service. I recommend this dealership to everyone looking for a new or used car. Cheers More

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I sometimes flirt with the idea of buying from another brand, but the entire experience of working with this dealership and the people there keeps bringing me back time and again. Thanks for always making brand, but the entire experience of working with this dealership and the people there keeps bringing me back time and again. Thanks for always making the entire exercise easy-peasy. I love my truck!! More

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Amazing experience at this dealership! They gave me all options and helped me decide on the best one. Everything went smoothly and I got my dream car. They gave me all options and helped me decide on the best one. Everything went smoothly and I got my dream car. More

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Dave was fantastic. Great in communicating and letting me know about meeting and status of our purchase. He went above and beyond in taking time to explain everything to Great in communicating and letting me know about meeting and status of our purchase. He went above and beyond in taking time to explain everything to ensure we had all the information we needed to make a decision. Dave is very personable and was a pleasure to deal with. Very happy that we had the opportunity to meet with Dave and it made our experience so much better. More

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Top notch service. Graham Townsend easily the best in the business backed by a very professional team. From the moment we got in touch with Graham and subsequent meeti Graham Townsend easily the best in the business backed by a very professional team. From the moment we got in touch with Graham and subsequent meeting, he made the process of procuring our new vehicle a breeze The follow up leading to the delivery date was seamless and everyone involved including Tyler, Martin, Claudia, Jenifer, Clifford to name a few, delivered services that was Gold standard. Will highly recommend this dealership and its staff in a heartbeat. More

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I cannot say enough good things about the service, treatment, support and professional kindness both Lukasz and Claudia provided me! They were patient, knowledgeable and relatable! From the first test treatment, support and professional kindness both Lukasz and Claudia provided me! They were patient, knowledgeable and relatable! From the first test drive, to financial support, and finally walking away with my new Bronco Sport, I never felt pressured or uncertain about a single step & know I can call on them in the future if ever needed! By the end of it all, they felt like family! Thank you for the fantastic experience! More

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I can’t say enough about the amazing service I received from Erinwood ford. My sales consultant, Martin.Menzies and the rest of the team made buying a car, the easiest thing in the world. Everyone went out from Erinwood ford. My sales consultant, Martin.Menzies and the rest of the team made buying a car, the easiest thing in the world. Everyone went out of their way to help and to fit my needs. This is why this dealership is rated number one in customer service they go over and beyond what it takes to help customers I highly recommend the dealership and everyone in there to anyone that is wanting to buy a vehicle More

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Very efficient. Made sales process seamless. I live 5 1/2 hours away and they were able to communicate and handle all administrative items through email and phone Made sales process seamless. I live 5 1/2 hours away and they were able to communicate and handle all administrative items through email and phone. All I had to do is come in and pick up the car. Great stuff! More

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