Christian Hernandez | Page 2

The experience at this dealership ship was a positive experience the sales man is was a pleasure to deal with. experience the sales man is was a pleasure to deal with. More

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He is a very nice and friendly guy he was able to answer all of our questions and we cant wait to get our first yukon xl at4 through him all of our questions and we cant wait to get our first yukon xl at4 through him More

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You guys rock! Thank you to the whole Fam for helping me grt into my dream truck. I'll be seeing you guys soon for my next one Thank you to the whole Fam for helping me grt into my dream truck. I'll be seeing you guys soon for my next one More

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This dealership has class! Bought a truck online , had it delivered to Calgary , had a dent that was not shown in the pictures sent. Had it fixed and they paid for it !! Fe Bought a truck online , had it delivered to Calgary , had a dent that was not shown in the pictures sent. Had it fixed and they paid for it !! Few and far between service ! Christian 👍🏼👍🏼👍🏼👍🏼 More

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We have purchased multiple vehicles from SHERWOOD BUICK GMC and Jose has been the one consistent factor over the years that keeps us coming back. Excellent attention to detail and customer care! Number o GMC and Jose has been the one consistent factor over the years that keeps us coming back. Excellent attention to detail and customer care! Number one in customer service. More

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Purchased a 2023 Yukon SLT, second Yukon purchased from Sherwood GMC and Matt. Christian helped build the right Yukon for us, very professional and knowledgeable. Would recommend them to anyone. Love our n Sherwood GMC and Matt. Christian helped build the right Yukon for us, very professional and knowledgeable. Would recommend them to anyone. Love our new vehicle! Thanks More

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4th vehicle purchase from here, and they continue to earn my business. Excellent to deal with my business. Excellent to deal with More

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I dont know what to say. Its been up and down. Initially I was told that the vehicle will arrive end of april. Moved multiple times so i have to move my appointments multipl Its been up and down. Initially I was told that the vehicle will arrive end of april. Moved multiple times so i have to move my appointments multiple times too. Christian has been nice but man this dealerships after sales care went downhill since we had our first vehicle. Heres why, Since the date was moved several times, I was asked on how they can make it right. I told them my request because I was trading a vehicle and im paying much more now but im not even using the new car. So i asked to return the difference. No updates... nada.. i believed they wished I forget about it. Then I received a call that it will be prioritized to arrive a little bit sooner. However I cant move the dates of my appointment already. Ok fine Ill suck it up. Finally the vehicle arrived. I Asked for the documents i needed the first day the vehicle arrived. Nobody followed up.i have to message christian again to ask for the documents on the 3rd day as my wife needs to sign the documents (you feel my frustration? I have to beg for info and documents. Ive been following it up myself) they finally gave the documents needed on a friday and I manage to get a license in the nick of time. When I finally got the car I have a big relief that atleast I dont have to wait anymore. However still no mention or update about my request. Told myself if they will not take responsibility I promised myself this will be the last vehicle well buy from them. Its not the end though.... everybody forgotten my deposit.. I have to followup myself to retrieve my refundable deposit. Why do I need to request for my deposit back myself? Why? All in all its really not a good experience and obviously nobody cares after we signed and made the purchase. I have to followup myself. Now my 2017 acadia we decided to replace and trade. Ill wait for the 2023 gmc acadia. Im dealing with Capital Buick Edmonton now and they will update me once we have news of the new one. Its just so sad that the dealership that I got my first car never really cared that much after the deal. Sure maybe they have a lot of busy days, but once you sign, most of the time, your on your own. Follow up yourself or wait until they are not busy. This deal took a lot of my energy seriously. - benedict More

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