Eric O'Sullivan

great service all around and very quick response to questions. I would recommend Sherwood Buick GMC to all my friends and family! Greg Dusik questions. I would recommend Sherwood Buick GMC to all my friends and family! Greg Dusik More

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4th vehicle purchase from here, and they continue to earn my business. Excellent to deal with my business. Excellent to deal with More

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Only gave 1 star because it won’t let you put no stars to rate them. They deserve NO stars. Had a deposit on 2 Denalis for over one month. One for me and the other for another family member. They ran credit rate them. They deserve NO stars. Had a deposit on 2 Denalis for over one month. One for me and the other for another family member. They ran credit and was approved. When vehicles arrived we were advised they would not sell to us because they thought we might export the vehicles. The Sales manager would not return my calls. I have owned many GM vehicles and am a loyal GM customer ! This has left a bad taste in my mouth. Never ever imported or exported a vehicle and my last GM vehicle was a 2018. Other family member had never before purchased a GM vehicle. Not sure how they normally treat new customers but I know this is not how they should treat people buying new vehicles! Should be an exciting process not a stressful and upsetting situation. Will be filing a report with GM Canada and Amvic. Disgusting customer service. No call back from GM even though messages were left. They changed prices of vehicles. Just terrible business antics from one of the largest dealerships. Won’t be going back ever! Price gouging and running credit and overall horrible experience. Tears and disappointment in the end. More

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Stopped in for the first time and was impressed by the kind professional sales service. Amazing selection for New and used, will be looking Shawn up when ready to purchase new truck. Recommend this dealer kind professional sales service. Amazing selection for New and used, will be looking Shawn up when ready to purchase new truck. Recommend this dealer and sales rep. More

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Rude management June 2017 bought a new fully loaded Yukon xl slt. Been nothing but strife! After we drove of the lot we get a rude txt msg from Phil the next day that June 2017 bought a new fully loaded Yukon xl slt. Been nothing but strife! After we drove of the lot we get a rude txt msg from Phil the next day that we didn't leave the right rims on our trade in Yukon. This was not apart of the trade in deal and was spoken about to two different salesman. He threatened to not reimburse our $500 holding deposit before the vehicle was purchased over rims and tires after purchasing $80,000 vehicle! Also we were told a certain price for our trade in and once the paper work came it was suddenly dropped over $3000 without being spoken about. I do not recommend given this dealer business, it's been one thing after another. Our salesman was kind and professional and did what he could to get what we wanted but everything afterwards has not been pleasant. Update: since writing this review this company has gone and done the complete opposite to fixing the problems we've had with certain employees. The lack of costumer service floors me, I've never been treated with such disregard anywhere like here. Instead of reaching out and apologizing we have only received a couple messages that are basically sorry not sorry " them doing what they think is best/right" poor childish excuse for the way we have been spoken to in my opinion. Also is it that hard to pick up the phone? I find dealings through txt messages only a bit lazy when trying to fix an issue. Also It seems this dealership has gone out of the way to hold up banking paper work resulting in a lapse of making another car payment on the SUV we traded off. I understand that it takes time for things to go through however I've never purchased a vehicle and it take over two weeks to have the paper work processed. The deductible was finally given back but $500 was taken of the final loan payout for our trade in, so they ended up keeping that anyways. More

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