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Start your review of Eric O'Sullivan.
Eric O'Sullivan
Eric  O'Sullivan at Sherwood Buick GMC
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Eric O'Sullivan

General Manager

Sherwood Buick GMC

10 Automall Rd
Sherwood Park, AB T8H 2N1

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2 Reviews of Eric O'Sullivan

February 20, 2020

Dealership Rating
Employee Rating

"Stopped in for the first time and was impressed by the..."

- D.Williscroft

Stopped in for the first time and was impressed by the kind professional sales service. Amazing selection for New and used, will be looking Shawn up when ready to purchase new truck. Recommend this dealer and sales rep.

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Recommend Dealer
Yes

Other Employees Tagged: Brent Giblin, Shawn Harke

June 24, 2017

Dealership Rating
Employee Rating

"Rude management "

- KarA

June 2017 bought a new fully loaded Yukon xl slt. Been nothing but strife! After we drove of the lot we get a rude txt msg from Phil the next day that we didn't leave the right rims on our trade in Yukon. This was not apart of the trade in deal and was spoken about to two different salesman. He threatened to not reimburse our $500 holding deposit before the vehicle was purchased over rims and tires after purchasing $80,000 vehicle! Also we were told a certain price for our trade in and once the paper work came it was suddenly dropped over $3000 without being spoken about. I do not recommend given this dealer business, it's been one thing after another. Our salesman was kind and professional and did what he could to get what we wanted but everything afterwards has not been pleasant. Update: since writing this review this company has gone and done the complete opposite to fixing the problems we've had with certain employees. The lack of costumer service floors me, I've never been treated with such disregard anywhere like here. Instead of reaching out and apologizing we have only received a couple messages that are basically sorry not sorry " them doing what they think is best/right" poor childish excuse for the way we have been spoken to in my opinion. Also is it that hard to pick up the phone? I find dealings through txt messages only a bit lazy when trying to fix an issue. Also It seems this dealership has gone out of the way to hold up banking paper work resulting in a lapse of making another car payment on the SUV we traded off. I understand that it takes time for things to go through however I've never purchased a vehicle and it take over two weeks to have the paper work processed. The deductible was finally given back but $500 was taken of the final loan payout for our trade in, so they ended up keeping that anyways.

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Recommend Dealer
No

Other Employees Tagged: Derek Donnelly, Jose Rivera, Faisal Ammar, Phil Pocklington, Rabie Kamal, Brent Giblin, Zach Menzel, Christopher Hryniuk, Robyn Reinitz

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