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Start your review of Jose Rivera.
Jose Rivera
Jose Rivera at Sherwood Buick GMC
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Jose Rivera

Reconditioning Manager

Sherwood Buick GMC

10 Automall Rd
Sherwood Park, AB T8H 2N1

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6 Reviews of Jose Rivera

June 24, 2017

Dealership Rating
Employee Rating

"Rude management "

- KarA

June 2017 bought a new fully loaded Yukon xl slt. Been nothing but strife! After we drove of the lot we get a rude txt msg from Phil the next day that we didn't leave the right rims on our trade in Yukon. This was not apart of the trade in deal and was spoken about to two different salesman. He threatened to not reimburse our $500 holding deposit before the vehicle was purchased over rims and tires after purchasing $80,000 vehicle! Also we were told a certain price for our trade in and once the paper work came it was suddenly dropped over $3000 without being spoken about. I do not recommend given this dealer business, it's been one thing after another. Our salesman was kind and professional and did what he could to get what we wanted but everything afterwards has not been pleasant. Update: since writing this review this company has gone and done the complete opposite to fixing the problems we've had with certain employees. The lack of costumer service floors me, I've never been treated with such disregard anywhere like here. Instead of reaching out and apologizing we have only received a couple messages that are basically sorry not sorry " them doing what they think is best/right" poor childish excuse for the way we have been spoken to in my opinion. Also is it that hard to pick up the phone? I find dealings through txt messages only a bit lazy when trying to fix an issue. Also It seems this dealership has gone out of the way to hold up banking paper work resulting in a lapse of making another car payment on the SUV we traded off. I understand that it takes time for things to go through however I've never purchased a vehicle and it take over two weeks to have the paper work processed. The deductible was finally given back but $500 was taken of the final loan payout for our trade in, so they ended up keeping that anyways.

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Recommend Dealer
No

Other Employees Tagged: Derek Donnelly, Faisal Ammar, Phil Pocklington, Rabie Kamal, Eric O'Sullivan, Brent Giblin, Zach Menzel, Christopher Hryniuk, Robyn Reinitz

February 11, 2017

Dealership Rating
Employee Rating

"Great experience "

- Lyndsay

Recently i just purchased a Dodge Journey and the service and the quick responses were great, They made me fee at home, Corvette who i dealt with was great at answering all our questions at any time at night. If you want to feel like you are apart of a family this is where you should go From the first day i contacted till i drove my vehicle home it isn't a experience i would forget Thank you

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Recommend Dealer
Yes

Other Employees Tagged: Tim Nguyen, Corvette Batt

November 28, 2016

Dealership Rating
Employee Rating

"Top Notch Service!"

- Hector G

I've been purchasing GMC vehicles since 1996... My first was a Sunfire that I purchased from an Edmonton, AB dealership; awesome car! I know what I like and I know what I like to pay! After having researched online the vehicle we wanted, we decided to give Sherwood Buick GMC a shot after having experienced Top Notch Service from the service bay (Rebecca V) in the past. We came in on a Saturday and luckily Simon Wiederkehr was working! My previous experience entailed going to the dealership and having to spend hours and hours listening to all the "new and up to date" features on EVERYTHING! This was not the case. Simon listened to what I wanted, understood that I had researched the product and went to work at getting me the best price for our new vehicle. Long story short, we walked in on Saturday to "look", and walked out purchasing a brand new vehicle thanks to Simon's great customer service. Having experienced great service in the past when we came in for service on our other vehicles, I am very satisfied that we went with Sherwood Buick GMC. We will definitely be coming back to Sherwood Buick GMC for our future vehicle needs! I will definitely be recommending this dealership! Thanks again Simon for a quick and seamless vehicle pursuing experience! We will be back soon......

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Recommend Dealer
Yes

Other Employees Tagged: Simon Wiederkehr

June 01, 2016

Dealership Rating
Employee Rating

"awesome team"

- fortsfavoritelawnguy

this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere else!

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Recommend Dealer
Yes

Other Employees Tagged: Derek Donnelly, Garry Husak, Herman Wiebe, Greg Sroka, Shawna Schinnel, Jason Roy, Rebecca Venables, Tim Paradis, Garry Pollock, Vanita Phoenix, Gord Guenette, Leo Langlois, Darren Ulan, Bruno Busse, Shaun Hurry

December 12, 2015

Dealership Rating

"New gmc sierra purchase"

- GJ

This dealer has a very tight team of professional employees which made this purchase very easy. There were some small issues with the truck (HVAC system needed reprogramming) and everyone worked very hard to resolve in a timely fashion. There is no doubt in my mind that my next vehicle purchase will be at Sherwood Buick GM.

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Recommend Dealer
Yes

Other Employees Tagged: Shaun Hurry, Jason Dechemplain

February 06, 2015

Dealership Rating

"Custom Truck mud flaps fixed and tires replaced "

- Big Painter

Cole, Mike and Teneal in customs did an awesome job fixing my truck. They never stopped till he job was done right and I was totally satisfied. They went the extra mile and some. The whole crew and the sales people always were friendly and helpful. Much respect!! Love Ya all a Petersen GMC in Sherwood Park

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Recommend Dealer
Yes

Other Employees Tagged: Derek Donnelly, Michael Wetzstein, Shaun Hurry , Cole & Teneal

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