"Super friendly service and easy to deal with!"
Really enjoyed dealing with the people here, they were very helpful and kind. As a first time car buyer they made it very easy and painless!
"Buying a Vehicle from Jaz"
Jaz is knowledgable, friendly and made my experience buying a 2013 Jetta very enjoyable. Would highly recommend contacting him if you are looking for any new or used vehicles!
Other Employees Tagged:
"excellent service all around "
great service from Doug in service and the team keep up the good work. parts guys good pricing and very knowledgeable staff as well thank you again will be back
"Extremely poor customer service."
- Unhappy Customer
In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which were very rusted out. Rather than call me and warn me that my control arms were too rusty to remove (as they had unsuccessfully attempted to remove them with heat and lubricant so they were aware that they were going to have to break them), they decided to break one off and then called me asking permission to break the other one off, as my truck is up on the hoist and undriveable until they do so. They basically held my truck hostage until I gave my permission and then proceeded to bill me for their mess up. They charged me for the replacement of both control arms. I went in for a $150 (deductible) repair and was handed a bill for over $2,200. I expected to pay for the second control arm, and said that we should half the bill, they did not agree. They didn't call me and warn me about the rusty control arms and if they had, I would have asked them to hold off on the ball joints so I could save to replace the control arms first, as the ball joints weren't even an urgent matter.
Chris Thimer dealt with this situation very poorly and didn't see how they could have done anything differently.
I emailed the General Manager, Lorne Ross, twice regarding the situation and never heard back.
Jessica Smith, however, is lovely to deal with and had excellent customer service. Her hands were tied in the situation. She was very empathetic yet professional.
"I was offered an excellent trade in on my used VW Golf "
I had no intention of trading in my Golf it had low miles and trouble free for the 6 years I owned it. David offered me such a good deal on a new one that I would have been crazy not to accept. I am so glad I traded the new Golf has more goodies than my old one, never thought I would be so pleased
Service has always been great, never any problems. Love my TDI Golf.
"I have always had good reliable service "
When I book to get my car serviced, I always get quick responses ,friendly people when I arrive. People who are knowledgeable and helpful if any questions or concerns come up and I need to call and ask. When my Tubes broke on my sun roof and flooded my car I was ankle deep in water. I was devastated that my "baby" was going to be smelly and moldy, but the people at the service station really went all out and dried her out for me. Yes it did cost me a lot of money but in the end was worth it as I know that the crew looked after my car.
It was a great experience dealing with them. I didnt have any second thought of buying my Jetta 2016 coz i know they had given us the great deal and explained all about the car
"Maple Ridge Volkswagen is ou go to dealership"
- I love volkswagens
It's always a pleasure dealing with David Procknow.
David is knowledgeable about the products he sells and is a great resource.
He works quickly to find the perfect vehicle and negotiates a deal that leaves everyone happy.
I would recommend Maple Ridge Volkswagen first to anyone looking for a new or pre-owned vehicle.
"Good friendly people that is always helpful"
Rob, was a great helper and still remembers me every time I come to the dealership. The service department is great and always helpful. I have no problems making an appointment and they always have my vehicle ready on time then I need it.
"Always a good experience"
MR VW has always looked after me. All the staff are great to deal with and have always been very helpful. Would recommend them to everyone I know.