Brian Ellis | Page 4

The most amazing customer service I cannot thank Capital for their top notch customer service, Brian especially. Having been at other Chevy dealers, their service, friendliness, and p I cannot thank Capital for their top notch customer service, Brian especially. Having been at other Chevy dealers, their service, friendliness, and prices are unbeatable! Even though this dealer is almost a 1-hour drive away, I will be back for any service on our Malibu again. Thanks to the entire Service Department, service advisor Brian, and Cliff in new car sales! More

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Truck making a lot of noise Brian was great to deal with and if I had a company would hire him in a minute. He kept us in the loop as to what was happening all the time and made Brian was great to deal with and if I had a company would hire him in a minute. He kept us in the loop as to what was happening all the time and made great suggestions of service/maintenance that could be done at the same time as the truck was being worked on in the shop, saving us an extra visit later. The work was done on time and to my wife’s pleasure the truck was as clean as could be....a great experience and very professional. Thanks Brian More

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Great service Kevin has been a great help through the whole experience of buying my new truck.The free oil changes are a bonus too. I love my new truck. Kevin has been a great help through the whole experience of buying my new truck.The free oil changes are a bonus too. I love my new truck. More

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Great Buying Experience Purchased a new GM Sierra Denali. I had the pleasure of dealing with Cliff and Sheryl for my trade in and new purchase. They were very easy to deal Purchased a new GM Sierra Denali. I had the pleasure of dealing with Cliff and Sheryl for my trade in and new purchase. They were very easy to deal with and everything was handled very professionally. I would recommend Capital to any one shopping for a new vehicle or just servicing your current vehicle. I have had my previous GM's serviced there for years and have always had great service in the service department, thank you Brian. More

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Exceptional Responsive Customer Service I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my car likely better than me but he goes out of his way to address my needs in a very efficient, proactive manner. Brian always follows up with me a few days later to see if everything Is OK. Truly a real gentleman and a "gem" to be valued by management and General Motors Limited. I must not forget Peter Mitchell and Jim McSorley, both of whom have helped me in the past on more than one occasion and delivered exceptional service as well. I have no reservations about recommending all 3 service advisors to anyone who wants and expects "outstanding service". John Odlum More

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Service Dept I have had several dealings with the Service Dept at Capital Chev Olds on Lake Fraser Dr SE in Calgary. They staff is always friendly, courteous & re I have had several dealings with the Service Dept at Capital Chev Olds on Lake Fraser Dr SE in Calgary. They staff is always friendly, courteous & respectful of my valuable time. In particular, one of the main reasons I continue to return to Capital is because of Brian Ellis...he is such a genuine man who truly cares about me as a customer. He bends over backwards time & again in helping me get the needed work done on my vehicle & I never feel taken advantage of. Thanks Brian!!! More

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Great Team Always a good experience,I've had 3 vehicles taken care of. One a Toyota that I needed worked on ASAP and they took her in after the Toyota dealer wou Always a good experience,I've had 3 vehicles taken care of. One a Toyota that I needed worked on ASAP and they took her in after the Toyota dealer wouldn't even look at it for a week. If it is a quick service I reccomend sticking around d for coffee and donuts in there customer lounge. Every time I have a vehicle in there I ask to, if safe, see it on the lift and get a tech to explain what is happening. I mostly deal with Brian in service and it seems that Clint is always the tech on my trucks. More

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"If your not happy, we are not happy" = Not happy! I have purchased a brand new 2017 Silverado 1500 High country edition on December 22nd,2017 and have had nothing but issues. If it was not for the am I have purchased a brand new 2017 Silverado 1500 High country edition on December 22nd,2017 and have had nothing but issues. If it was not for the amazing people in the service department my sanity would not be where it is now. Craig did a great job getting a vehicle that would work for me and tuning it for my needs in very good time. That is not the issue, the truck is the issue and the way I have been handled thus far from the higher ups. Here is the issues I have had so far: A faulty fuel injector ECM was out of date Transfer case drives rough when 4wd is enguaged 30 amp trailer brake fuse does not hold a charge extreme sag when trailer is connected(Truck was lifted and an additional amount to counter this issue) Front tire is out of alignment and wearing the tire improperly Driver seat retaining clip broke 3M coating on the hood has begun to lift and is not wrapped around the nose of the hood with the lowest level of coating you can get rear pinion seal leak This is all before the second oil change at 21,000kms Yes I have the lemon truck! My girlfriend went and bought a car from them recently, that when it was detailed it came back with a scratch from the driver door handle right back to the rear of the vehicle. They were informed about my truck and they said come in a chat with us and we will figure it out. So that's just what I did recently. Two salesmen are aware of my issues and sent me to the used vehicle manager Jeff for an trade in value to be able to get into a new truck. He comes to me with an offer no word of a lie of $30,000 less then my purchase price. This is over a seven month period that I have has the truck. I understand depreciation but that is absolutely ridiculous. From a lien on my truck at $77,000 he had offered me $47,000. I purchased a new truck to avoid having issues with and have had nothing but issues having to put more money into the truck to make it work. In one month hunting season starts and I have a $75,000 truck that I am not comfortable to be able to haul a trailer, nor can it be called "reliable" to take anywhere off the pavement or out of the city. When I purchased this truck I had eaten about $10,000 on the trade in of my last truck which I was good with to get a brand new truck, Now they are giving me the option to eat another $30,000 because I bought a truck that cant even keep itself together. More

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An Excellent Experience An excellent experience with Phil Buller for the second time. On this occasion, we bought a new Buick, thanks to Phil's search for the red model we de An excellent experience with Phil Buller for the second time. On this occasion, we bought a new Buick, thanks to Phil's search for the red model we desired. It was a streamlined process with transparent pricing. Phil demonstrated his value as a professional and provided us with the incentive to purchase a new vehicle from him. His friendly rapport and response to our needs was greatly appreciated. Additionally, many thanks must be given to Cliff, Sean and Nakita for their professional manner. We will be returning to Capital for all the servicing of our new vehicle. We recommend this dealership without reservation. Thank you, all. Tannis and Larry Holland More

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New car purchase This is the second car we have bought at this dealership. Our first car was purchased when dealership was Southgate. We returned to Capital and were This is the second car we have bought at this dealership. Our first car was purchased when dealership was Southgate. We returned to Capital and were treated like gold. Buying a car here was one of the easiest car purchases we have ever done. Cliff Albert went out of his way to help us. Taylor Goulden was great in helping us with the paper work. More

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