Bourk Boyd | Page 6

Vehicle not ready at delivery and damage to vehicle !! To begin this is the second Ram I purchase from Ontario Chrysler ! The first experience was fantastic #1 !! This experience started great and then tur To begin this is the second Ram I purchase from Ontario Chrysler ! The first experience was fantastic #1 !! This experience started great and then turned sour very quickly. First upon getting to dealer on day of delivery( which I contacted earlier in the day) I am met by the salesman whom has no idea why I'm there! As I proceed to tell him I'm picking up my new truck I get told it's not ready because no one informed him I was t be picking it up! At witch time I proceed to tell him the deal is over as came 45 minutes away in the evening to pick it up. At witch point the dealership went into chaos promising me they'll have it ready right away!!! After approx 45 min I then get told that the few small request I made were not completed ( removal of running boards,decal and tonneau cover) I was then given two choices of taking it and returning(45min away one way) or them delivering it to my house! After choosing option two I proceed to go over vehicle for any damage what so ever(15min worth of looking) it was spotless except one chip on handle witch I was told would be repaired. The next day vehicle was delivered(5hours late)! I inspected my truck again to find damage on my bed(dent and scratch)!! After several messages and phone calls to which some were and weren't returned, the solution I requested of having vehicle repaired locally(dent wizard) instead of dropping off truck again or having my truck picked up and delivered again do to the inconvenience and mileage for a $125.00 repair on a ($50000.00) truck! I believe I wasn't to demanding as I believe for all the effort and time this problem could be resolved easily! Take my comments as you wish and my experience as you may, I am paying for my own repair now and want absolutely "nothing" to do with them, to bad for this experience but customer service is suppose to be #1 no matter what!!!!!! More

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Outstanding Experience! We have had many dealings with other dealerships, buying new and used cars only to have bad experiences. We had lost faith in the whole experience of We have had many dealings with other dealerships, buying new and used cars only to have bad experiences. We had lost faith in the whole experience of purchasing cars. Always on guard that we would be taken advantage of. But our faith has been restored after visiting Ontario Chrysler. Everyone we dealt with did their utmost to help us make this the most enjoyable experience, they offered us great advice and helped with all the details. I would go back to them with any car need, or service issues, feeling that they would do their best for us. They really are an outstanding dealership. Thank you for making us feel as if there is a car dealership that we can trust! We will be seeing you again soon. More

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Everyone, professional and very friendly............special thanks to Joe Perri who helped ensure that the process was painless and that I was very satisfied with the vehicle. friendly............special thanks to Joe Perri who helped ensure that the process was painless and that I was very satisfied with the vehicle. More

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Gord was great to deal with, he was recommended by a friend and we would not hesitate to recommend him to any friends and family. Gord was available if we had any questions and kept us up to date on the friend and we would not hesitate to recommend him to any friends and family. Gord was available if we had any questions and kept us up to date on the delivery of our new 2014 Jeep Cherokee. Also spoke with Bourk Boyd who is always a pleasure to talk with. Would not hesitate to buy a vehicle from Ontario Chrysler again. More

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On my first service visit I experienced some poor customer service. I gave a statement of facts on this site about my experience. I received a call from Bourk ( I believe he is the owner or one of th customer service. I gave a statement of facts on this site about my experience. I received a call from Bourk ( I believe he is the owner or one of the owners - not sure) within an hour. He went to great lengths to make things right, right down to picking up my car and delivering it back after the parts came in. I want to thank Ontario Chrysler for taking charge of poor, but not awful, service and going the extra miles to ensure I was happy. I have no hesitation in recommending this dealer for service or sales, as I bought the vehicle there as well. I will also add the work was warranty, so they did not forget about me AFTER the sale like so many retailers do. Thanks again Ontario Chrysler ! More

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