Basil Silas | Page 35

Purchased a new CTS from Budds'/Basil Silas Basil Silas provided excellent service when we recently purchased our new Cadillac CTS. A pleasure to deal with and excellent after sales contact and Basil Silas provided excellent service when we recently purchased our new Cadillac CTS. A pleasure to deal with and excellent after sales contact and consideration. Budds' look after me in a very professional and caring manner for all my GM vehicles. The service department are very caring and professional. They work hard to get your vehicle servied on time and correctly the first time. More

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Excellent service great deal We were extremely pleased with the assistance provided by Basil Silas when we were looking for a new car. He did an exceptional job in finding us the We were extremely pleased with the assistance provided by Basil Silas when we were looking for a new car. He did an exceptional job in finding us the right car and a great deal. More

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Excellent Service Basil gave me great help in purchasing a brand new Cadillac. Thanks for his patient when I pause and ponder, and he got everything ready just in time Basil gave me great help in purchasing a brand new Cadillac. Thanks for his patient when I pause and ponder, and he got everything ready just in time after that. It's a very good experience to me anyway. More

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good service offer by Basil. Good service offered by basil. He tried his best to offer good deal and made almost impossible deal to possible. For my car dealership also did car Good service offered by basil. He tried his best to offer good deal and made almost impossible deal to possible. For my car dealership also did car service as per my requirement. More

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New 2017 Volt, Basil Silas made it happen! Basil and the team at Budd's managed to put together a great deal that worked for me. The price, rebate, options, financing and trade-in were all opti Basil and the team at Budd's managed to put together a great deal that worked for me. The price, rebate, options, financing and trade-in were all optimized to give me the new car I wanted below my budget. It was all handled quickly and efficiently without drama. I never felt any pressure and always believed that Basil's goal is to be my car salesmen for the long term. Great job! More

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Fast - Friendly - Efficient Drove in from out of town to see a used car and was made to feel "at home" . There were no games or high pressure tactics just honest discussion and Drove in from out of town to see a used car and was made to feel "at home" . There were no games or high pressure tactics just honest discussion and fair treatment. All of the staff from reception, to sales, administration and management were professional and courteous. More

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Budds commitment to customer service is A-one I am happy to say that I have just purchased a new vehicle through Basil Silas, their sales representative. He was knowledgeable and efficient in di I am happy to say that I have just purchased a new vehicle through Basil Silas, their sales representative. He was knowledgeable and efficient in directing me to the car that best suited what I was looking for. Thanks also to Robert Powell and Craig Taylor for their direction and advise regarding my purchase. Thanks to everyone for making this a seamless experience. More

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Amazing and Very Happy!! From the moment I walked in, everyone was friendly and asked if there was anything I needed. Basil,Rob and Craig were great and easily accessible for From the moment I walked in, everyone was friendly and asked if there was anything I needed. Basil,Rob and Craig were great and easily accessible for any questions regarding my new Cadillac. All of them made my experience(s) easy to understand and were quick to explain anything I needed to know about my new vehicle. I would definitely recommend them to anyone looking for a new vehicle. Thanks to everyone at Budds!! More

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They "get me" I walked into Budd's Cadillac dealership to look at the Cadillac SRV promotional pricing advertised. Not sure if I could afford the Cadi with the feat I walked into Budd's Cadillac dealership to look at the Cadillac SRV promotional pricing advertised. Not sure if I could afford the Cadi with the features I wanted, I initially didn't want to go into a deep dive sales cycle. The front desk introduced me to Basil, a true gentlemen of a sales rep. I described the key featrures I wanted and my budget. Basil cut to the chase. He presented the SRX, its features and described the unique service and On-Star benefits. Then, he quickly ran some high level numbers and I realized the Cadi was definatlety at the top of my list. And I looked at almost every brand. I made a decision and paid my deposit faster than the time it took just to get a price at most other dealerships / brands. There were three other brands that offered the features and budget I looked for, but the sales reps did not inspire confidence in the way Basil did. Basil is a fantastic commuicator and has an authentic dsposition. Basil moved the process forward introducing me to Rob, the Business Manager who finalized the paperwork and offered some great protection plans and options. Rob was efficient and went through all of my end-of-lease options. He explained how the finances work with each option the pros and cons relevant to my current and future lifestyle changes. Rob know's is stuff and takes the time to educate his customers!! The lease was signed, and the follow up paperwork for insurance was sent the next day. This entire process was informative and speedy...no hasstles! At the end of the paperwork process we ran into a very dissapointing snag. Another couple looking at the exact same vehicle completed their sale minutes before I did. Basil and Rob engaged another sales or business manager, Jason. Jason, very friendly and knowledgeable with a spring in his step went out to the lot and found another car with the exact same features and price. The colur was dark blue instead of black, however the dark blue looks great. Basil and Rob revised the paperwork for the new VIN number, plated the car and I was able to pick it up the next day. The delivery process was excellent! Basil presented the car, polished , ready and waiting indoors. Basil gave me a tour of the service area and explained all the appointment setting options. He even offerd to book my service appointments simply by calling him directly! Then, he went through all of the tech features and vehicle operating funtions. He even dialed up On Star to activate my account. In fact, before I even went in to pick up the car, Basil sent me an On Star Link for account registration and app download. A senior sales manager Craig, came into Basil's office to introduce himself to me and welcome me as a new Budd's customer. He provided his contact information and offered an open door to support if needed in the future. Craig demonstrated a welecomed extra level of customer appreciation and support. Every touchpoint at Budd's was excellent. It's clear their primary focus is the Customer Experience from front desk, to sales, busness managers and service. Everyone is an absolute pleasure to deal with. Bottom line- The team at Budd's Cadillac are great communicators who listen to customers needs and respond On-Point! I'll be back soon to replace the other car in my driveway when that lease is up. Thank you Team Budd's! Stan More

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ATS Great Car Excellent service... Thank you Basil and Rob for a great experience... they really went above and beyond ...extremely knowledgeable about the product Excellent service... Thank you Basil and Rob for a great experience... they really went above and beyond ...extremely knowledgeable about the product my daughter is very happy enjoying her ATS. More

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