Basil Silas | Page 34

Amazing and Very Happy!! From the moment I walked in, everyone was friendly and asked if there was anything I needed. Basil,Rob and Craig were great and easily accessible for From the moment I walked in, everyone was friendly and asked if there was anything I needed. Basil,Rob and Craig were great and easily accessible for any questions regarding my new Cadillac. All of them made my experience(s) easy to understand and were quick to explain anything I needed to know about my new vehicle. I would definitely recommend them to anyone looking for a new vehicle. Thanks to everyone at Budds!! More

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They "get me" I walked into Budd's Cadillac dealership to look at the Cadillac SRV promotional pricing advertised. Not sure if I could afford the Cadi with the feat I walked into Budd's Cadillac dealership to look at the Cadillac SRV promotional pricing advertised. Not sure if I could afford the Cadi with the features I wanted, I initially didn't want to go into a deep dive sales cycle. The front desk introduced me to Basil, a true gentlemen of a sales rep. I described the key featrures I wanted and my budget. Basil cut to the chase. He presented the SRX, its features and described the unique service and On-Star benefits. Then, he quickly ran some high level numbers and I realized the Cadi was definatlety at the top of my list. And I looked at almost every brand. I made a decision and paid my deposit faster than the time it took just to get a price at most other dealerships / brands. There were three other brands that offered the features and budget I looked for, but the sales reps did not inspire confidence in the way Basil did. Basil is a fantastic commuicator and has an authentic dsposition. Basil moved the process forward introducing me to Rob, the Business Manager who finalized the paperwork and offered some great protection plans and options. Rob was efficient and went through all of my end-of-lease options. He explained how the finances work with each option the pros and cons relevant to my current and future lifestyle changes. Rob know's is stuff and takes the time to educate his customers!! The lease was signed, and the follow up paperwork for insurance was sent the next day. This entire process was informative and speedy...no hasstles! At the end of the paperwork process we ran into a very dissapointing snag. Another couple looking at the exact same vehicle completed their sale minutes before I did. Basil and Rob engaged another sales or business manager, Jason. Jason, very friendly and knowledgeable with a spring in his step went out to the lot and found another car with the exact same features and price. The colur was dark blue instead of black, however the dark blue looks great. Basil and Rob revised the paperwork for the new VIN number, plated the car and I was able to pick it up the next day. The delivery process was excellent! Basil presented the car, polished , ready and waiting indoors. Basil gave me a tour of the service area and explained all the appointment setting options. He even offerd to book my service appointments simply by calling him directly! Then, he went through all of the tech features and vehicle operating funtions. He even dialed up On Star to activate my account. In fact, before I even went in to pick up the car, Basil sent me an On Star Link for account registration and app download. A senior sales manager Craig, came into Basil's office to introduce himself to me and welcome me as a new Budd's customer. He provided his contact information and offered an open door to support if needed in the future. Craig demonstrated a welecomed extra level of customer appreciation and support. Every touchpoint at Budd's was excellent. It's clear their primary focus is the Customer Experience from front desk, to sales, busness managers and service. Everyone is an absolute pleasure to deal with. Bottom line- The team at Budd's Cadillac are great communicators who listen to customers needs and respond On-Point! I'll be back soon to replace the other car in my driveway when that lease is up. Thank you Team Budd's! Stan More

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ATS Great Car Excellent service... Thank you Basil and Rob for a great experience... they really went above and beyond ...extremely knowledgeable about the product Excellent service... Thank you Basil and Rob for a great experience... they really went above and beyond ...extremely knowledgeable about the product my daughter is very happy enjoying her ATS. More

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Great service great deal friendly staff I really appreciate all the work Basil did in order to get us what we wanted, they really went above and beyond. Thank you Basil for a great experienc I really appreciate all the work Basil did in order to get us what we wanted, they really went above and beyond. Thank you Basil for a great experience and a great deal More

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My Chevrolet Cruze I am thoroughly pleased with the purchase of my Chevrolet Cruze. I absolutely love the car very much. Basil, Bounsay, Jason & Wayne were an absolute p I am thoroughly pleased with the purchase of my Chevrolet Cruze. I absolutely love the car very much. Basil, Bounsay, Jason & Wayne were an absolute pleasure to deal with. Will purchase from them again in the future and I definitely will recommend family and friends to buy from them in the future. Thanks to all for the wonderful new car experience! Safe travels everyone! More

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Very Positive Experience Basil Silas called me and planted the idea of a new Cruze in my mind, so I dropped in for a chat. Basil was very welcoming and gave me lots of info ab Basil Silas called me and planted the idea of a new Cruze in my mind, so I dropped in for a chat. Basil was very welcoming and gave me lots of info about the 2016 and why it would be a good deal for me . He was extremely helpful and patient with my questions throughout the process. Sales Manager , Jason Blain, was also helpful, and Bounsay Osylaphet even provided a snack when I got hungry, while he was arranging financial aspects . I am very pleased with my new car! More

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Great experience I found the staff at Budd's to be very helpful and knowledgeable. Specifically, the salesman and the business manager made the experience comfortable. I found the staff at Budd's to be very helpful and knowledgeable. Specifically, the salesman and the business manager made the experience comfortable. When I picked up the car, I was lead through the various features of the car and drove away a happy customer. I would definitely recommend Budd's. More

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Basil Silas and Rob Powell, thank you!!! Basil Silas thank you so much for your amazing customer service and selling me my new SUV. Rob Powell thank you for helping me through the financial p Basil Silas thank you so much for your amazing customer service and selling me my new SUV. Rob Powell thank you for helping me through the financial process and securing me a great interest rate. I would highly recommend Basil if someone is looking to purchase a new or used vehicle and Rob to get you great financing. Also the attention to detail and customer service went above and beyond from not only these two but the service department as well. Thank you Basil, Rob and the whole Budd's team. I will be sending people your way!! More

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Excellent customer service It has been a pleasure to deal with everyone @ this location. They are always professional, courteous and very helpful. The best service I can get! It has been a pleasure to deal with everyone @ this location. They are always professional, courteous and very helpful. The best service I can get! More

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from ray and vie we had done our research on the buick encore so the actual selling was easy for basil our salesman however he made the process very easy and comfor we had done our research on the buick encore so the actual selling was easy for basil our salesman however he made the process very easy and comfortable for my wife and i he did not put any pressure on us to buy this actual vehicle but did give us all the information we needed and asked for i would recommend him and this dealership to any of our friends and neighbors everyone with whom we came in contact was pleasant and informative thank you all again More

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