521 Ontario Used Car Service Centres

They do what they say, yes could be better, but then, - ksunil2206

They do what they say, yes could be better, but then, everyone can be better.

Very polite and courteous Clean facility Nice waiting - bretondaphne

Very polite and courteous Clean facility Nice waiting area Car came back to me cleaner

Outstanding service and staff. - John.

Outstanding service and staff. These fine mechanics did in 15 mins with my bmw that 2 other garages couldn't do in 2 hours. Always first rate service.

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

I have recently had my 2015 BMW X4 serviced at the - Concerned customer

I have recently had my 2015 BMW X4 serviced at the Grand River service center at Victoria street in Kitchener and I noted several concerns, most of which i feel resulted in an inflation of my bill for payment. I will itemise all of them in as much detail as possible below; I brought my car in for a safety certificate and for servicing. I was met with a gentleman named Imtiaz who attended to me. I left to work afterwards and was contacted by Imtiaz who told me point blank that my car would fail safety if we did not make any repairs and had gone ahead to advise that my bill was about 2900 average to get it through safety. I was shocked at this amount and told him to send me a detailed breakdown. When I had some free time I tried to contact him and wasn't able to get through, but then left a message for him to call me back to discuss the bill, but I never got a call back. Apparently he had gone ahead with the repair for the car and i got a call close to the end of business day that my car was almost ready and my bill would be for $2,892, with the labour being almost half of that! When I argued against this he challenged me as to why I did not look to see that the labour fee was 185/ hr on the wall upon entry into the facility. I looked at the detailed breakdown of the bill and I had further concerns; 1. safety inspection units for 1 hr 30 minutes. Imtiaz has charged me 90 minutes for a safety inspection. I note that this comes to about 277.50 and discounted to 235.87. Comparative prices for safety inspection would be a lot less than this, so I am not sure why he would charge me this extortionate rate for a safety inspection. For Eg, at Canadian tyre, a safety inspection for the same make of my car and similar mileage would cost according to Canadian tyre Weber street about 139 plus tax. 2.I was charged for top up of all under hood fluids as necessary for 9.50. This is very non-specific as I was double charged separately for each of the fluids that were changed and flushed. 3. A four wheel alignment was done on the vehicle. This was done without my consent or approval. I had no concerns about the alignment of the wheels, neither did the previous owner. All i came for was for servicing and a safety certificate and 1.8 hours was billed as labour for this piece of work i did not ask for. I asked for this charge to be removed but was ignored. 4. I was charged 90 minutes for a change in the brake pads for labour. This seems an excessive amount of time to have brake pads changed, as it tends to take 30 minutes or less at other garages. Why was I charged for such a long period of time? Is it that the mechanic was inexperienced? Or am I just being fleeced to the maximum amount from Imtiaz and GrandriverBMW? I also note on the brake pad parts invoice that every single part of the brakes have been charged separately. I am aware that when you purchase a brake pad it comes with the clips, and there are existing bolts on the current pads, so why am I being charged , down to the brake-paste used? and every single screw that was used? even if the old screws had no issues? 5 I was charged 1 hour for a coolant flush! A coolant flush should take far less than 1 hour. I have left out the rationale for doing a flush in the first place as i didn't ask for it and if I was consulted with that exorbitant hour long bill i would have respectfully declined. Imtiaz however made it seem like I pay the entire amount or I would not get the safety certificate. 6 Brake fluid flush. One hour has been billed for brake fluid flush. The service centre has a power bleeder present, so why would a brake fluid flush last an hour?? 95.99 for wiper blades! Mean price is about $25 30 minutes billed to replace the cabin air filter!!! This is a 5 minute chore at best. 30 minutes for changing the engine air filter. Again this should not take more than 10 minutes. I complained and basically was told to shut up and pay from the management! I feel robbed :(

Very friendly and efficient service. - Timbertoms

Very friendly and efficient service. Getting an appointment at a convenient time was very easy.

I have been dealing with Erin Park Toyota for the past - Tom Walsh

I have been dealing with Erin Park Toyota for the past several years. At my first service appointment I meet service advisor Mario D'Souza and I have not taken both our Toyota cars to any other repair shop since then. I always make sure Mario is working when booking an appointment for I know the cars will be looked after. Mario always explains what is going to be worked in a clear and understandable way unlike the last Toyota dealership I dealt with where I always felt they were trying to upsell some extra service. Thanks Erin Park, but especially Mario for looking after our automotive needs.

Mini gives the best service. - Deb

Mini gives the best service. Always check over your car to ensure there are no other issues.

Very Happy with Surgenor Hyundai They replace a - radioham100

Very Happy with Surgenor Hyundai They replace a damage exhaust flex pipe when it should been done and fix by where i bought the car in Gatineau Hull Hyundai while they said they would not fix because of the damage what can they understand it was damage when i pick the car on my second oil change i deside to stop at a oil changer they told me there was a oil pan leak and flex pipe damage plus there was a lot of mud ask the Dealer to clean it but nothing was done by the Gatineau Hyundai dealer where i purchased the vehicle ...... Thank You to Jayce and is Service Team Giving Them the 5 Stars

Disconnected my dashcam before test drive. - sarthakbatra80

Disconnected my dashcam before test drive. Kept can for 4 hours and did nothing to it

My service advisor Ryan was awesome. - cherrymunshi

My service advisor Ryan was awesome.He was very professional,helpful & courteous.I would love to deal with him only on my next visit.

The service department is a complete scam. - Tony C

The service department is a complete scam. They will tell you that your brakes are failing and you have to do the repair for your own safety. This will cost around $1,000. If you are smart and decline, then take your car to a real mechanic, you will see there is nothing wrong with your brakes. Stay far away from this place unless you like throwing money around!

Fast friendly efficient service. - Sandylaneduncan

Fast friendly efficient service. Don’t push it. At least I answered the survey. Ok

Not convinced! - Steve B

Not convinced!! Brought my new Civic in for its first oil change. The 2 Lube technicians working on my vehicle stripped a screw that holds up my vehicle’s skid plate. If I had not been present during the service my vehicle would have left the dealership with a missing screw without being informed. I’m now booked in for an inconvenient service appointment for a mechanic to have a look and access the damage. I’m concerned with knowledge and integrity of the dealer staff and technicians.

Great customer service at this location. - Michael E.

Great customer service at this location. Chris with sales, Paolo with service - great guys - they know their stuff and deliver it professionally!

Age discrimination! - mommajeeves

Age discrimination! First person, I asked a question dismissed me second service representative. Just decided to give me an answer out of the blue, and didn’t know the answer found that out later after spending money. On something I didn’t need. Just because Im a baby boomer does not give you the right to ignore me or dismiss me ! Younger generations rely on links and apps, and are far too lazy to even look into it for someone, So just decided to give me an answer just for the sake of giving me an answer, knowing for while it was wrong

Prices are ridiculously high. - B.inretirement

Prices are ridiculously high. Will never return for service or to buy a new vehicle.

I have bought several cars at this dealership since the - wnlsmith

I have bought several cars at this dealership since the early 70 s. Mechanics very good. I have had a jeep cherokee since 2014 new and spenT over three thousand in repairs the last few years. A new starter was installed and was faulty and its covered by parts warrenty. But the part will be 3 to 5 days arriving during which time a rental car is needed but the dealership wont pay and its impossible to get thru to mopar. Im left with only small claims court as a soloution. For this reason I donot recommend buying from chrysler in the future. Formerly a very satisfied customer

Fast, reliable services, customer friendly, helpful and - A Z

Fast, reliable services, customer friendly, helpful and professional personnel, free car wash and home shuttle.

Don’t expect to get good customer service. - CazzaK20

Don’t expect to get good customer service. Service manager is so rude. Literally has the biggest attitude on the planet! I am disappointed with my purchase. Has never stopped having issues since purchased. Shame I have to keep dealing with them.

I recently purchased a 2023 CLS AMG 53 from star motors. - Matt Harrington

I recently purchased a 2023 CLS AMG 53 from star motors. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I recently hit a pot hole causing damage. The team repaired my vehicle quickly and I was very impressed with the level of satisfaction I received. I highly rate this company for anyone purchasing a vehicle/ Matt

Took our car in for service today, service for window - Brenda McKenzie

Took our car in for service today, service for window under warranty and brake maintenance. Service was excellent, Jason at the desk with very polite and helpful, and courtesy driver was prompt and also excellent. We were impressed as previously service could have been better. All in all we were very pleased with the whole experience.

Good and professional service. - mitch_dumoulin

Good and professional service. Ali Abdulati of the service department took charge of me with very good care of my vehicle. Service was excellent done on April 30th,, 2024.

One of the worst dealership when it comes to sales and - sandeep

One of the worst dealership when it comes to sales and service. They try to make money out of you when you buy a car from them. Incase of any issues with the car they never fix anything. They will show you as if they are busy and only work with appointments that too after 2 weeks. One of the worst and shady dealership i have ever seen.

The service at this dealership is excellent in terms of - anowaczek2481

The service at this dealership is excellent in terms of the quality of work they do and the professionalism of their staff. My 2020 Rogue SV which I bought in May initially had a few small issues which required attention. Over the course of two service appointments everything necessary was attended to meeting my full satisfaction. In particular I would like to single out Cory Racine for his positive attitude and consistent attention to detail.