"I had brought my civic in here for some recalls to be..."
- Worried Customer
I had brought my civic in here for some recalls to be done. There weren't any problems with them taking the vehicle from my hands as it all went smoothly. I then got a call 6 hours later saying they need to keep my vehicle overnight for the parts to get there, I agreed and waited till the next day. The following day came around and at Noon I got a call from them saying the part isn't there, as it was on 'back order', the service advisor had convinced me to buy a new water part to be installed onto the vehicle. My bill at this point has gone up to close to $400. On the same call hes told me that my car will is NOT drivable and will need to be there from 2 weeks to 2 months. That's ridiculous, as I will need this vehicle to drive to a different province in 4 days so I could go back to work as I am an essential worker. I was told that the service Rep has to talk to someone about this problem, but has then since not called me back and we're moving into the 3rd day with me not having a vehicle and is worried that I might lose my job, all for a recall service, that has now been bumped up from $0-$400+
Very disappointing for a place that my family had trusted and has bought their last 2 vehicles from.
"Leo was great! I called in regards to a part and Leo was..."
- Mike H
Leo was great! I called in regards to a part and Leo was able to locate it and he had it shipped to the dealership overnight for me. Very knowledgeable, kind, and understanding.
"Trevor has a good marketing skills and he did his best to..."
Trevor has a good marketing skills and he did his best to get the best price for us on 2020 Honda Civic EX. I recommend everyone to visit whitby Oshawa honda and get the best deal with Trevor.