"excellent experience at Whitby Oshawa Honda"
we asked for assistance re: snow tires.We made an appointment for this morning at 10 am.
All staff members were very friendly and helpful.I waited a very short time for a shuttle ride home and later for a pick up when my car was ready.Both shuttle drivers were also very friendly.we are very pleased and happy to be customers at this dealership.I'm not sure of all the names of the employees, so I hope I haven't left anyone out!
"no standard of maintaining appointment times"
I booked a Saturday morning booking for a safety recall issue. Five hours later nothing had been done to the car, no service advisor would answer the line when I called a dozen times. When I showed up mid afternoon to get the car and cancel there was no excuse for the delay or apology. What a joke this department is.
"After a very frustrating experience at Whitby Oshawa..."
- Jerrin Joy
After a very frustrating experience at Whitby Oshawa Honda, Trevor was abrupt, rude and arrogant when addressing my issues. He lacks empathy and the required customer service skills for a leadership position.