Kyle is great, so quick and helpful. All I had to was text him to reschedule and add to my service appointment. So easy and efficient. Thanks Kyle!
"Not happy with the unprofessionalism "
So I really was UNHAPPY with my experience with whitby oshawa honda. At first the service manager, Carie, was good and found the problem with my car. I decided not to go ahead with the fix and Carie told me that she would get the mechanic to put everything back the way they found it.... they didn't. When I went to go and pay/ pick up my car, they couldn't find it in the lot. It took 3 different employees and 25 MIN for them to find my car. I get in all mad at this point and don't even realize that half the seats in the back aren't put back in. I get a call from my wife the next day about how she can't get the kids to gymnastics as the seats are not securely put back in. She tries to put them in herself and ends up hurting her back!!! She couldn't get the seats to go back in and the kids missed their gymnastics class that day. Im very upset with whitby oshawa honda dealership for the lack of professionalism that I have experienced and will NEVER go back.
"Terrible customer service "
Our motor for our sliding door broke on our odyssey (van only 3 yrs old). Not covered under warranty. We were treated terribly by Matt in service and basically completely stuffed off. Wanting to take our complaint higher, I contacted Tomy as I figured this would be the next step to get us some type of resolution. I sent him a long email explaining our circumstances and the experience we had thus far with their dealership. I also copied the General Manager of the dealership on the email. I didn't even get any type of response. Not even a "sorry you had a bad experience".
Further to this, my husband also contacted Tomy by phone and left several messages. Never a call back.
Goes to show you how much they respect their customers. Whitby Honda has lost our business. We will never go back there.