"Terrible customer service "
Our motor for our sliding door broke on our odyssey (van only 3 yrs old). Not covered under warranty. We were treated terribly by Matt in service and basically completely stuffed off. Wanting to take our complaint higher, I contacted Tomy as I figured this would be the next step to get us some type of resolution. I sent him a long email explaining our circumstances and the experience we had thus far with their dealership. I also copied the General Manager of the dealership on the email. I didn't even get any type of response. Not even a "sorry you had a bad experience".
Further to this, my husband also contacted Tomy by phone and left several messages. Never a call back.
Goes to show you how much they respect their customers. Whitby Honda has lost our business. We will never go back there.
"Poor Service "
He seems don't care about the customer, I had to go there four time for nothing my issue not fixed. long waiting for your cat to get ready.
"My Service and phone experience lowered overall rating "
- Mr R
Was in for after sales, Post Delivery Work Request. I Have been in the dealership business myself and I believe this is the worst service department treatment I have received. Abrupt, Curt and less than courteous service. I don't believe Matt even looked at the car when returned from body damage repair to see if done properly. My impression with each interaction was, your bothering me I'm busy. I feel like treatment by Matt in service ruiined any good will gained by the management and sales staff. I have a lot more to say but I think it will be a waist of time. This new customer does not plan on returning. By the way, the worst phone system/service any customer should have to deal with.