"Appointment not honoured"
Booked an appointment through the Honda app. for my first service. Clicked yes to waiting for the car. Upon arrival for my 1pm appointment, I was told that I have to wait to 5 for the car to be ready and that the appointment was to talk to the service advisor NOT actually get my car serviced (only an oil change). I guess I interrupted her lunch (even though it was my appointment time) and she was very rude to me. I was told that I should have talked to someone live instead of a computer if I wanted to understand how they work there.
I bought the car here and had a great experience. Too bad their customer service was so lousy. Will be going somewhere else.
"Thanks for a pleasant experience on my new car purchase...."
- Tiees M
Thanks for a pleasant experience on my new car purchase. Jason and Calvin provided excellent service and information in helping me decide on my new vehicle. Fara provided a smooth transition with the paperwork. Jason, I also appreciated the follow up.
"Took Honda for warranty work, and was not impressed...."
Took Honda for warranty work, and was not impressed. Jimmy service advisor tried to get me out the door fast to comeback again as there systems were down. I waited a week as my ac wasn't working on a brand new car. After talking to service manager, they decided to keep the car and order a compressor. Again a new car needing a compressor. Unbelievable! When I went to pick up car found my new key chain broken from key and thrown beside driver door outside. Blatant disregard to customers cars and belongings. I took a picture to send to honda canada. Jimmy the advisor didn't even explain what was done to car, was very short, rude to me on phone. I guess because I refused to book another appointment when their systems were down. He is ignorant and should not be in a customer service role. I called service manager Tomy, to express my displeasure, but received a courtesy call at the end of their day, and never got a call back after. If you love your honda, don't service at whitby honda, and definitely not with jimmy. Their sales department is good but that's everywhere when they want your money. Will be going to Clarington Honda for service.