I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises.
Approximately 7 years ago I purchased a pre-owned certified 2003 GTI 1.8T from this dealership. Not only has the car out performed my expectations, but the service and parts counter at this dealership is incredible.
I do a lot of my own service on the car, and am always impressed with the knowledge and free advice I can get from the parts counter. Not to mention I've never had to wait more than a day for parts to be available. When buying parts they will often inquire about the job I'm performing on the car and mention clips or seals and fasteners for the job that may need replacing that I hadn't necessarily considered. When replacing the timing belt/water pump I was even able to purchase an aftermarket, made in Germany, cast iron impeller water pump from this dealership.
When the job is beyond my capability or desire to do, the service here is excellent. Explaining any options there may be in the service job, and recommending logical preventive maintenance items that would be cost effective to perform at the same time. I've always been pleased with the work I've had done here.
I've dealt with other (non-volkswagen) dealerships in the past for service, only to inspect the work later and find sub par workmanship or even damage to components surrounding the area worked on the car.
During the pre-owned certified warranty period I had the car in for a few electrical items, quite a bit of front suspension work, exhaust flex pipe (which is one piece with the catalytic converter), heated mirror glass, window switches, possibly some other things, completely hassle free. The flex pipe job alone would have been over $1000 due to the cost of the part... Again, completely hassle free.
The salesman I bought the car from initially no longer works at this dealership, but I do remember being able to negotiate some cosmetic repairs to the car, as well as a new rim that was badly curb marked.
I HIGHLY recommend this dealership.