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Volkswagen Waterloo - Service Centre

4.0

8 Lifetime Service Reviews

550 Weber St N, Waterloo, Ontario N2L 5C6

8 Reviews of Volkswagen Waterloo - Service Centre

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June 30, 2020

"Spoke with both Brad (?) and Daine Wallace. Daine was..."

- B Dyment

Spoke with both Brad (?) and Daine Wallace. Daine was particularly helpful in making sure the vehicle was safe for my daughter to drive. Thank you

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Daine Wallace - five stars ??????????
January 06, 2019

"👍👍👍 he is awesome guy. "

- Ivan51

👍👍👍 I know this guy for some years now and I can tell you’re only that is awesome guy and he is very very professional and fair. He is the only reason why am servicing my cars in this place but since he be missing some days I’m going to reconsider until he comes back. I wish him a fast recovery and good health so we can continue our business.

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Recommend Dealer
Yes
Employees Worked With
October 06, 2015

"2015 Jetta"

- 2015 Jetta, Jennifer

After the shocking death of our 10 year old diesel Passat we have purchased a 2015 Jetta. The team at VW Waterloo all pulled together to help us through the transition of getting over the reality that our old car was not worth saving and a new one was in our future. From service of our old car to the sale of our new Jetta, everyone helped to make sure we had the knowledge to make informed and educated choices. Thank you to the boys in Service and Mike Raab our salesman! We will be back to buy another VW when our minivan is ready to be traded in.

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Recommend Dealer
Yes
Employees Worked With
July 26, 2015

"Great Service, would recommend "

- Milan187

I did not even buy my VW from this dealer and after a few service visits I wish I did, I will the next one for sure. They are great and have done a lot for me in terms of both warranty work as well as regular car service. They even did a recall (not a safety concern) that needed to be done without me having to ask for it and look online. Also worked with me to get things done they really did not have to. Thank you everyone at VW Waterloo.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Justen Bagchus
March 14, 2015

"$300 Oil change on a brand new jetta"

- girlslife

I waited 3 hours for an oil change for a brand new jetta and they charged me $300. They only worked on it for 30 minutes. He told me it was standard fee and gave me the service manager business card. When I asked about the tire rotation service in the receipt, he pointed that it was standard for summer tires but I had winter tires. He took off $20 from the bill for the mistake and told me he could not see the tires in the car from "the wall". The services was so unprofessional and rude. No smile, limited eye contact and cold response. We will not come back or recommend the service department. It was an ashamed for the dealership because we had a positive experience with the sales department.

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Recommend Dealer
No
Employees Worked With
June 13, 2014

"Best dealership I've ever been to"

- Phoenix365

I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises. Approximately 7 years ago I purchased a pre-owned certified 2003 GTI 1.8T from this dealership. Not only has the car out performed my expectations, but the service and parts counter at this dealership is incredible. I do a lot of my own service on the car, and am always impressed with the knowledge and free advice I can get from the parts counter. Not to mention I've never had to wait more than a day for parts to be available. When buying parts they will often inquire about the job I'm performing on the car and mention clips or seals and fasteners for the job that may need replacing that I hadn't necessarily considered. When replacing the timing belt/water pump I was even able to purchase an aftermarket, made in Germany, cast iron impeller water pump from this dealership. When the job is beyond my capability or desire to do, the service here is excellent. Explaining any options there may be in the service job, and recommending logical preventive maintenance items that would be cost effective to perform at the same time. I've always been pleased with the work I've had done here. I've dealt with other (non-volkswagen) dealerships in the past for service, only to inspect the work later and find sub par workmanship or even damage to components surrounding the area worked on the car. During the pre-owned certified warranty period I had the car in for a few electrical items, quite a bit of front suspension work, exhaust flex pipe (which is one piece with the catalytic converter), heated mirror glass, window switches, possibly some other things, completely hassle free. The flex pipe job alone would have been over $1000 due to the cost of the part... Again, completely hassle free. The salesman I bought the car from initially no longer works at this dealership, but I do remember being able to negotiate some cosmetic repairs to the car, as well as a new rim that was badly curb marked. I HIGHLY recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Justen Bagchus
May 16, 2014

"Snow tire changeover"

- DougNix

Dave and the service team did a great job swapping over my snows for my summer tires this week! VW Waterloo provides consistently good service and never try to upsell me. Thanks guys!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Justen Bagchus
March 10, 2014

"VW Waterloo is far and away the best dealership we have..."

- ICheese

VW Waterloo is far and away the best dealership we have ever worked with. They remember your name and always treat you as the customer with friendliness and an open mind. Great team!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeritt Hemeon
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