I recently purchased a 2015 Jeep Patriot from the dealership with about 25k on it. After driving it for a few days we realized it that the suv pulls to the right instead of driving straight. We brought it into the dealership to have it looked at, they said it's fine, safe to drive on nothing to worry about. We continued driving the vehicle for a few more days and noticed it's getting worse so we brought it in again. The dealership said they did an alignment on the vehicle.
We then drove the suv home with the same pull as if they had done nothing. I brought the vehicle to a private shop who informed us that the tires were cupped and could be causing the problem and so we went back to the dealership. After speaking with Peter the service manager they actually replaced the tires which didn't fix the pull/drift issue however it did make the suv a lot quieter.
Since the suv was still pulling we decided to go back again and they stated they did another alignment, which they should have done originally when they switched the tires. Drove home after that with the same issue. We called the service manager about the issue and he suggested we go for a ride with him and we did. He stated that holding the wheel on an angle to drive straight is normal due to road conditions. We drove over flat roads, hills, bumpy roads, and roads that are on angles, he held the wheel in the same position to the left the whole time to keep the suv straight.
After the drive Peter stated he would try to fix the issue and try to make the wheel straight. He did however within three days of driving the vehicle to only work and back (no big bumps or pot holes or anything) the suv is back to the same issue where it's drifting / pulling to the right and you need to hole the steering wheel to the left the exact same way as before.
We went back to the dealership today... Peter said there's nothing we can do about the issue sorry.
I will not be returning to this dealership for service ever again.
Thanks for an amazing experience.