127 Ontario Honda Service Centres

Customer service agent at Honda Castle are very - harsh

Customer service agent at Honda Castle are very disrespectful for servicing center. Even when they talk they will not introduce themself specially their designation or name. Also not particular about time managment and I will never visit again!

Fast and friendly service,got me in and out in no time . - Tom

Fast and friendly service,got me in and out in no time .got to the issue on hand and fixed it accordingly!!

Very bad experience! - cj76720

Very bad experience!My car still under warranty with AC system, they cheated , asked for 1800 dollars . We didn’t want to fix it . They just checked 30 mins and let me paid 269 dollars fee. I sent email to Honda Canada . Waiting for solution. By the way, I went to other Honda dealers got free repair, now my car’s AC working . Terrible experience.

When I bought my Civic Si, I paid for one upgrade to the - Zoltan

When I bought my Civic Si, I paid for one upgrade to the wheels and floor mats. I negotiated that the original wheels be included as well. When I showed up to pick up the car, they tried to renege on that deal. More recently I bought new winter tires there. Before long my tires were flat due to corrosion on the allow wheels and I had to buy two new tires. I suspect that they didn't clean off the corrosion and use bead sealer to check for leaks like they should have. They accepted no responsibility and between cleaning the corrosion and buying two new tires I was out $1,000. Cleaning off the corrosion is supposed to be done when you get new tires put on as part of that service. But they found a way to charge double. Clean the corrosion first, then call the customer two days later to tell them the tire isn't safe and needs to be replaced. So shady and/or incompetent. Either way, they don't respect their customers. They no longer offer shuttle services. I brought my car in for a 1pm appointment for tires and by 5pm it wasn't ready yet. Shop foreman was condescending and rude. They assume you are stupid and treat you as such. Stay as far away as possible.

Great staff. Very knowledgeable. My vehicle oil change... - Driller14

Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department

Excellent service today. - louise.dolan001

Excellent service today. with trouble shooting my wiper blade disfunction. Both blades had separate damage. Laurie explained so well the problems and I would highly recommend Dalts Honda service department.

Honda engine on power washer service - Stoney Creek, Tim

Had the Honda engine on my power washer repaired last fall at the end of the season at DeWildt. This past week I used it for the first time and it would not run. Kyle in parts and service took it in right away and cleaned out the carburetor to get it running perfectly while I waited. He explained that problem was was likely due to the gas I was using having ethanol (which it did). Kyle said the ethanol tends to gum up the carburetor and to use Shell hi test gas that does not have ethanol. Excellent fast service and excellent advice. (The service last fall had nothing to do with the problem). All my future service and purchases will be at DeWildt .

Worst after sale service…. - HS

Worst after sale service….Early in 2023, I called Dow Honda to book a “same day oil change” service which is listed on their website. The person I spoke to said this service had not been available for a few years. I suggested that it be removed from the website, but 6 months later and it is still listed. False advertising! Today I had an appointment to fix 3! recalls. Indicated when I booked the appointment online that I would be waiting for the car. The service agent calls me this morning saying that I could not wait for the car and they would be keeping it for at least 8 hours. I asked if I could get a shuttle home or a loaner but she said they didnt go to my neighborhood (25 minute drive). Still looking for a solution, I asked if we could just do 1 or 2 recalls at my appointment today (each one is supposed to take less than an hour according to the letter from Honda Canada), and then I would book another appointment. Agent says for even 1 recall the car has to sit there all day. She said that has been their policy for all recalls, even though I said I had waited for another recall repair last year. Agent was extremely rude and unhelpful.

Very poor service for a loyal customer. - Suri

Very poor service for a loyal customer. All they care about is how they can scam the customer and make money. At 50k they asked me to change my transmission oil and make a bill over $300. When I had a issue with one of my devices in the car they want to charge for me even the car is under warranty. All fairly tales when you buy a new car and when time goes they treat you as crap. I will never go there again.

Always a great service experience , they care , which - ang74

Always a great service experience , they care , which says a lot these days . You’re treated as though your business was matters .

This my first review after many years. - Mike

This my first review after many years. I have bought a second owner vehicle from them several years ago and only later became aware the car had been lowered by the original owner, which was not disclosed when I purchased it. A little deceptive! That became a maintenance problem and also a problem when I resold it.... Just recently after a routine oil changes, the next day my blower motor was making a noise. Apparently, they removed my interior air filter to inspect it and allowed whatever was on it to drop down into the blower, as well as I soon found out, they left the remaining leaf on top of the filter. Not very courteous! As much as they had the right to inspect it, they created a problem, that I am stuck with. But for about $70 I'm told, they can clean it. Wonderful client service...FYI.. Honda has other locations! Just an update...it's been about a week and as of today I have not received a formal response from Honda Canada or Honda Georgetown. Since the problem was created I've avoided using my fan which is another inconvenience. After having owned as many as 8 Honda vehicles from other dealerships and one used Accura from Georgetown, as well as more oil changes than I can remember, I would expect a better outcome...

We like the service. - LarryB

These people are very accommodating with service scheduling and their performance / quality is always good. Honda could make service less expensive. We easily recommend this dealer.

the service department is the worst I've ever dealt - pissedoff

the service department is the worst I've ever dealt with,. service manager is a pompous xxx and is very condescending and talks down at people especially to my wife when she unfortunately has to deal with Jason and the other older fellow at the desk. Trying to get warranty work done there is just a terrible experience no one cares and you get jerked around by the staff at the desk. no one answers the phone and when you do leave a message you might get called back in a week but more than likely you won't. No wonder they are rated so poorly. every experience with the service department has been atrocious i tell every one i can not to buy a honda for the sole reason of having to deal with service department .I've called and filed complaints with honda canada but they are independently owned so nothing is going to be done. Do Not Buy a Vehicle from this dealership ever.

Great staff. - Mcav

Great staff. Awesome atmosphere. Returning customer. Service staff and technicians are wonderful! Would recommend!! Go see them!!

I highly recommend dealing with Anthony Estrada at - pmascia

I highly recommend dealing with Anthony Estrada at Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again .

Purchased a new 2023 Honda CRV Sport in July of 2023. - amd112552

Purchased a new 2023 Honda CRV Sport in July of 2023. All went well and satisfied with the transaction. Now the service??? That's a different story. In May of 2024, I noticed the paint lifting on the driver's door near the door handle. Took it in for the service people to take a look at it. They took photographs and told me they would be sending them to Honda Canada for warranty approval. Between May and October, I called and attended the dealership to followup. The first time I went back, the service managet didn't recall me being there and him taking photographs. Again he went outside and took more photographs. Months go by and still nothing. This went on for 5 months. Finally I went in and showed my discontent. This time they promised they would make arrangements with a local bodyshop to make repairs. They said the whole driver door and rear passenger door would have to be repainted due to blending. The vehicle returned and right away as I drove in the parking lot I could see there was a circle of new paint where the repairs were made. It was visible as xxxx. The service manager and the dealership manager came outside at my persistence and looked at it. They both agreed that it was a shabby job and would have to be re-done. Never heard another word from them from that point on. As of writing this at the end of December 2024, still not a word. Knowing that I waited forever for the job to get done, I did not want to wait any longer, so I arranged to have the work done myself and paid for it myself. This is when I decided from now on I will be dealing with Orleans Honda. It's a bit further away, but well worth not having to deal with Hawkesbury Honda any longer. The only thing I will continue to do there is the removal and installation of my summer and winter tires as they are stored at their location. I just attended Orleans Honda today for a steering recall.....oh man what a difference!!!

Apparently, Henley Honda underwent new ownership in 2022 - Done with Honda

Apparently, Henley Honda underwent new ownership in 2022 and it shows. I purchased my Pilot there in 2012 and did all required service for the last 10 years. In February, they told me I was due for a B14 service at a cost of $1730 plus tax. Last week, I called to make the appt and they told me the B14 was $1800 taxes included. I asked for a written estimate and the B14 became $2045 plus tax. That was a $500 difference from the previous day! Really? Good luck to the new ownership. I will take my business elsewhere.