Hamburg Honda

I highly recommend dealing with Anthony Estrada at Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again . Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again . More

I always thought that the service in all types of repairs for Honda cars would be the best at Honda dealer.Unfortunately,after my last visit to this place I was very disappointed.One of the reported faults i for Honda cars would be the best at Honda dealer.Unfortunately,after my last visit to this place I was very disappointed.One of the reported faults in my HRV Honda was not fixed even though I had to pay for "fault finding". It turned out that the service manager's ignorance and lack of experience exceeded all limits of decency.When driving over bumps a squeaking noisein the rear suspension is still audible.I told the manager Anthony Estrada several times that he was too heavy to test drive to hear the creaks. He ignored my opinion and said there was no defect.When rotating the wheels a lost nickel-plated nut for one wheel was replaced by heavily rusted one. The above facts as well the bad attitude towards me as customer will remain in my memory. Fitire customers shoul avoid this place. More

Service department was unable to honour the guarantee of the 3-4 hours I was told. I received poor customer service from the service manager. He told me that it’s not his problem I am without my vehicle for the 3-4 hours I was told. I received poor customer service from the service manager. He told me that it’s not his problem I am without my vehicle for longer I either deal with it or they can just give me back my vehicle without the work being done. More

Very Highly Don't reccomend this Honda dealership! Save yourself the time and go to a different Honda. They do not like to negotiate with customers & the New Car Manager Sarah gives off racist vibes e Save yourself the time and go to a different Honda. They do not like to negotiate with customers & the New Car Manager Sarah gives off racist vibes especially towards work permit individuals. More

Hey Gotta say people here helped me NO Charge friendly and helpful , in timely fashion Kudos to Dealership and helpful , in timely fashion Kudos to Dealership More

Worst service ever and treated unfairly in front of other employees. Never will I go back and vow to tell others about my experience. Already contacted Honda canada employees. Never will I go back and vow to tell others about my experience. Already contacted Honda canada More

November 20,2020...went to get battery and lights fixed and to restart my 2014 honda started as it was locked up. Was treated with respect and so happy everything was fixed. So very very pleased with the and to restart my 2014 honda started as it was locked up. Was treated with respect and so happy everything was fixed. So very very pleased with the whole experience. More

Best Experience In My 20 Years With Honda Clint at Hamburg Honda went above and beyond to help me. I had been experiencing an issue with my Honda that started late February. Due to Covid and p Clint at Hamburg Honda went above and beyond to help me. I had been experiencing an issue with my Honda that started late February. Due to Covid and personal health issues, I had been putting it off, but it was clear that my car was now unsafe. Clint assured me that they would take care of me. Met me outside to do the paperwork, guaranteed that only the tech (who was amazing and found my issue right away!) would be in my car and provided me a loaner car that hadn’t been touched for a week. Hamburg Honda really went that extra mile to protect my safety and make me feel valued as a customer. Very grateful. More

Lacking Customer Service and does not take ownership I purchase a new car August 2017 and have had nothing but problems. After 2 weeks of purchase the A/C did not work, when i called in i was made to fe I purchase a new car August 2017 and have had nothing but problems. After 2 weeks of purchase the A/C did not work, when i called in i was made to feel that i am ignorant and did not know what i was speaking about. That said i was able to get an appointment and yes the dealer found out that a switch under the hood was broken and the A/C in fact did not work. ( so much for buying a new car). They never apologize or accept responsibility. The manager will see you there getting service done and will not even acknowledge you, the level of customer service is poor. I am not confident how they get people to refer customers to them. I also had some other issues with brakes and so on. I send emails to the a few people in the department and again no one ever takes ownership of anything. Over the last year, my lane departure was not working, everything i take it in or call in i am told it's working but they will never take me for a test drive to show that it's working. In fact it was not working. This is after i have taken the car in 3 times and called in to let them know it's not working. I got an email once saying i don't want to waste your valuable time and ours. Couldn't believe this, by them listening to customers and addressing issues is wasting your valuable time. Overall the level of service is extremely poor, no acknowledgment, or thanking customers to bring issues to their attention, instead it's a bother to them and they are annoyed. I WOULD DEFINITELY NOT RECOMMEND HAMBURG HONDA TO ANYONE.. They need to realize that a customer can go get a product anywhere but service is what will bring customer back to you. More

Moved to NOTL and made the biggest mistake of going to. Moved to NOTL and made the biggest mistake of going to the unnamed St. Catherine’s Honda. Drive a bit more and get real service and help at Hambur Moved to NOTL and made the biggest mistake of going to the unnamed St. Catherine’s Honda. Drive a bit more and get real service and help at Hamburg Honda. Jay in service is the best and the dealership really cares about their customers. More