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Was disappointed in the service & they made it better - Patricia40
My vehicle was suppose to get in yesterday for its booked appointment, I was upset when i was advised in the afternoon that they had no time to fit me in. I had dropped my vehicle off there in the early a.m. and was late for work after getting their shuttle to work. The shuttle advised that I wouldn't be able to get a ride back from work to pick up my vehicle 4pm or after which I work until 5. So i had to find a drive to go pickup my vehicle after work yesterday. Now how they fixed it. The service manager contacted me and promised me they would get my vehicle in for sure today and so i wouldn't be late for work for a second day they would get me a cab to work. Before even arriving at the dealership this morning the manger called me to make sure I was coming to drop off my vehicle and to make sure they didn't miss my vehicle being dropped off earlier. They called me a cab as soon as i dropped it off to work and gave me a taxi chit to get me to work on time. I had a call in less then 30 minutes with quote work to be done on my vehicle. They have definitely satisfied me and I was very thankful for their understanding of my frustration yesterday.
Had a terrible experience there. Process was irritating... - kelsey_taylor
Had a terrible experience there. Process was irritating and longer than should have been. paperwork was filled out incorrect, a three-way call between insurance, us and the dealership that assured us we were covered leaving there was misleading as the dealership failed to provide the insurance with BOS like promised. Dealership offered to send us plates as we live in the country 4.5 hours from the dealership and 2 hours from DMV... they never registered our plates or bothered to let us know. We were pulled over about a month after the sale and that is when the RCMP informed us the vehicle wasn't registered at all and there was no insurance, he could have fined us $2000k, impounded our vehicle and taken my husbands license. Thankfully after explaining the situation he gave us a warning, however we are still stuck with no insurance or registration because the dealership did not put my name on the vehicle papers so that it could easily be added to my with hubby as driver. That was what was agreed when we had the conversation and none of it happened and nobody bothered to tell us! When I called to get it figured out every one of them was cocky and rude, unapologetic and not willing to take responsibility for anything. I would NEVER buy from there again or suggest that anyone else does. Also this was a $100,000+ vehicle we purchased you'd think they would be a bit nicer. Sleaze bags, watch your back if you decide to tango with this lot!!
Dylan was very helpful in my search for a new jeep..There... - Jackie
Dylan was very helpful in my search for a new jeep..There was no pressure at all and was very knowledgeable. Go see Dylan!
Enough! - Thomas Everett
Took my car in for a cracked flexplate, they kept the car for a good 3 weeks telling me it would constantly be done, eventually it was they admitted they broke a bolt off my axel plate into the engine block but claimed it wasn't their fault as it was cross threaded, Umm? You would have to remove the bolt completely to tell that so this is/was an assumption and they just applied to much force and broke it. After they told me this I needed to sign a waiver saying my car was unsafe for the road and I would not hold them liable for anything that could happen accidents etc, it's been 3 weeks since I got my car back and now my axel seal is leaking transmission fluid as they just slammed the car back together in a hurry. I called the owner Mike Allen and told him my problem "why did you bring that car here anyways" was one of his responses
Usless incompetent dealership stay far away
Service there is unprofessional and rude. A girl named... - connie
Service there is unprofessional and rude. A girl named Ashley asked for my account information and would not answer my questions. Do not recommend at all.
Excellent service!! - mcarolyoung47
My friend and I purchased 2 Jeeps last week. His is a brand new Jeep Gladiator and mine a Jeep Wrangler. We dealt with Drew Dobson from the start, amd he was so friendly and knowledgeable! He was very patient with us throughout the whole process. He couldn’t have done enough for us! Thank you Drew!
Buyer beware. - Dodgeram
Bought a 2019 Ram.new edition.. Halloween 2018 for $57000. Other then a few quirks.. a snapping noise in the body mounts, electrical glitches, a few recalls and rear decal being replaced twice.. it's been a good truck. I bought the truck stock off the lot with short mudguards like every other truck. 8 months later I notice bottom of rocker panels and rear quarters have hundreds of tiny rock chips. Dealer said to call Chrysler Canada whom say it's not warranty or a defect but from debris from dirt roads. This truck has never been on a dirt road. And they washed their hands of it. The dealer recognizes that there is an issue.. offered to take my truck back at no loss to me and give me a brand new truck..with running boards and mudflaps, but my finances wouldnt support that, so..they offered a set of mudflaps free of charge which should have been in it before it left the lot. Now every truck on the lot has running boards and most have mudflaps added.
This has left a very bad taste. Thinking I was a valued customer, I couldn't have been more wrong.
So, if you buy a new Ram, make sure it has long mudflaps and running boards to protect the paint!
Don't Give a Care about Customer Service - Mowgs1999
I had an appointment today for warranty work as the heater only runs full tilt or off and its the dead of winter, Jeep is about 8 months new. Called ahead to see if they are rescheduling and/or on time as there is a huge storm and I'm coming from out of town. Nope, not rescheduling and on time.
The baby is sick and has to be dropped off with my wife at work for what I assume is half an hour to an hour. (we have no family here) I get to Jeep, no issues, sign in and wait...and wait...and wait. 45 min later I see it sitting outside so I figure its been done and its pay up time. I ask the attendant who I have to flag down and make eye contact with before he decides to notice me. He comes over and says no, it hasn't even been put in the garage because they are short a mechanic. I explain my predicament and that I am from out of town and trying to beat the storm rolling in. He says it should go in, in a few minutes. 15 minutes later it goes in but no one is working on it. One and a half hours past my appointment time they have not looked at my vehicle. I get a female attendants attention and tell her we cannot wait any longer. My wife cannot have the baby at work anymore and the storm is currently rolling in. I have to drive a half hour home with our baby in this. She rolls her eyes and says well its in the shop why would you take it now? Like I'm an idiot for not having it looked at now. Its been in the shop half an hour with NOTHING done and an hour previous outside. I called ahead!!! I asked if they were on time, I did my due diligence. They were super rude and unhelpful and ZERO apologies other than talking down to me like I was a simpleton for not staying longer.
Un-freaking believably poor and rude service. I left, no work done. STILL have to go back to this xxxx place and drove home in a crazy storm.
Thanks for absolutely nothing.
My son purchased his first car, a 2016 Jeep Sierra in... - nomorejeep
My son purchased his first car, a 2016 Jeep Sierra in late November. We took it for the usual test drive where the car worked flawlessly...with one exception...during the test drive, the anti-slip and anti-lock break light indicator lights flashed on. Saunders agreed that the issue would be rectified and a purchase agreement for approx. $30,000.00 was agreed to.
On the day of pick-up, the salesperson said that the problem had been addressed. The lights flashed on briefly on the way home and afterwards they would flash on every time it was damp out ( all December). Eventually, the lights came on and would no longer go out. In this time, less than 1000km of mileage had been added to the odometer. The Jeep has not been mistreated nor used in four-wheel drive...it is, essentially, the same as when it left th Saunders lot.....except for the defective ABS and Anti-Skid systems!
My son contacted Saunders and was told that they were not responsible and would not repair this issue. The fact the problem existed when the Jeep was purchased, was reported, and was supposedly repaired at the time of purchase does not make an iota of difference to the fine folks at Saunders.
A great first-time purchasing experience has been ruined by folks who obviously care about selling product but would rather not be bothered by those burdened with defective vehicles.....I guess its a lesson learned about the automotive industry...especially Saunders Motors.
He'll go elsewhere for service and will tell everyone about the poor service received.
No stars are warrented or received.
Steve Theriault...the disappointed father of a dissapointed son.
Excellent staff and service - Tammy Skelding
This dealership was fantastic to deal with! Lacy, our sales rep, was very patient and available for me whenever I had a question or needed clarification on the vehicle! I even called her while she was out with her kids at soccer one night (I didn’t realize she was off duty) and she was extremely accommodating! She was in constant contact throughout the deal and her response time was fantastic! I didn't feel like she was being dishonest and trusted her recommendations. Great service!
I also had the pleasure of dealing with Terri! As I was buying my vehicle from NB, she was willing to work with me virtually and within a very tight timeframe to make sure she could accommodate my timeline. She were very knowledgeable, patient and pleasant! The paperwork we receive was very clear and ready with no room for error or questions were not left unanswered! I am sure I made her Friday a bit of a nightmare and I appreciate all she did for me that day!
Kyle was also very accommodating and great to deal with. The dealership agreed to meet us halfway so Kyle met up with us in Truro. He took the time (on his day off and vacation) to review all the features of the vehicle with us in detail! He was willing to meet me in Truro with the new car which to us was the kicker on the service they provided for us! Then he was stuck driving back with that much smaller trade in, our old focus! I am very grateful I did not have to drive all the way!
When I am ready to buy again – I will absolutely consider thisudealership – and will definitely recommend people to do business with them!
I love my new Jeep!!!