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Was disappointed in the service & they made it better - Patricia40
My vehicle was suppose to get in yesterday for its booked appointment, I was upset when i was advised in the afternoon that they had no time to fit me in. I had dropped my vehicle off there in the early a.m. and was late for work after getting their shuttle to work. The shuttle advised that I wouldn't be able to get a ride back from work to pick up my vehicle 4pm or after which I work until 5. So i had to find a drive to go pickup my vehicle after work yesterday. Now how they fixed it. The service manager contacted me and promised me they would get my vehicle in for sure today and so i wouldn't be late for work for a second day they would get me a cab to work. Before even arriving at the dealership this morning the manger called me to make sure I was coming to drop off my vehicle and to make sure they didn't miss my vehicle being dropped off earlier. They called me a cab as soon as i dropped it off to work and gave me a taxi chit to get me to work on time. I had a call in less then 30 minutes with quote work to be done on my vehicle. They have definitely satisfied me and I was very thankful for their understanding of my frustration yesterday.
Dans awesome - Jhindle45
Dan is the best salesman I’ve ever met. He was honest. He didn’t pressure us at all. And was over all extremely friendly nice and straight to the point.
A GREAT EXPERIENCE - Caravanfam
SINCE COMING TO WORK AT SAUNDERS ALMOST A YEAR AGO, I KNEW WHEN I WAS READY TO MAKE MY NEXT VEHICLE PURCHASE, I WOULD BE MAKING IT HERE. NADINE AND KESHA MADE SHOPPING FOR A NEW VEHICLE EFFORTLESS. THEY LISTENED TO MY NEEDS AND FOUND ME A VEHICLE THAT IS PERFECT FOR MY DAILY DRIVER AS WELL AS MY FAMILY. SAUNDERS IS MORE THAN JUST A DEALERSHIP, THEY ARE FAMILY.
Amazing Customer Service - Nicole P
My husband and I decided it was time to buy a new truck- his forever truck. We did a lot of research and ended up reaching out to Blaikies, based on the ratings they receive for Customer Service. Katie invested a lot of time in finding out our needs and fit us with the right truck.
There was a slight bump in the road, and Katie worked endlessly to get us a truck my husband would LOVE. We picked up our new truck yesterday and the experience was great! Katie and Charlotte both made us feel so welcome, and we felt like valued customers. We had all paperwork signed and completed quickly, and off we went! Happy and lifelong customers.
Thank you Blaikies, for putting customers first!
Buyer beware when it comes to service. - RamFan3500
Get a written quote! I scheduled a service on my Ram 3500 to have the serpentine belt and tensioner replaced and I was sorely disappointed. First I showed up for my 8:30 appointment 15 min early only to be told that my appointment was actually at 10:30. I was quoted 1hr for the belt and tensioner (I was supplying the parts) @$109/hr. This was verbal and my mistake for not getting it in writing. On the phone the service advisor (Cathy) was so nice she upsold me an oil change for $150. I expected my bill to be in the $300 range. During the work they discovered my water pump was bad and were able to get me an aftermarket on for $250+1.8hrs labour. Ok, Now I am in the $850 range, manageable. I showed up at 5:30pm to get my truck to find all the service dept people gone for the day and the receptionist with a bill for $1093. You can imagine the surprise! I took the evening to examine the bill, which didn't have much of a breakdown so I went to visit the dealership in the morning. Howard, the service manager met me and in a weasel like way, threw the service adviser under the proverbial bus. It was then explained to me that yes, the labour rate is $109/hr but because my truck is a diesel, that rate increases to $140/hr. I was told I should have asked what the rates were for diesels. I had no idea there were different rates. Then I was told that yes, the tensioner was 1 hr labour but the belt installation was another 0.7 of an hour to install. I understand book value of service time but to replace the tensioner and check it is in the correct position, You Have to Remove and Replace the Belt!
I didn't get a written quote so I paid the bill. What I was told would be 2.8hrs labour turned into 3.5 and the extra $32/hr for labour explained the difference in price almost. $62 for shop supplies seemed a little excessive but all I got from Howard was a shoulder shrug. I went in looking for and explanation and that's what i got. Not an apology for the misunderstanding, but some slightly condescending advice about getting a quote ahead of time.
I gave 1 star as a rating because the price of the oil change was good. They supposedly rotated the tires but somehow missed the tie rod end that also needed replacement. their website says that the service dept is open until 5:30 but I was told that i was wrong about that too. The tie rod end is being replaced at Pothier Motors. Its worth the 45min drive.
Customer service - vehicle repair - Happy Customer
After nine years of relatively no issues with my 2010 Dodge Journey, a major repair was required. That morning I drove into the dealership and explained the issues that I had been having with my vehicle and asked them to check it. Chris from the Service Department phoned me a few hours later with the news. Yes, it was not good news! The part that would be required had to be ordered in and would take approximately a week and a half, then approximately five hours to install. I asked Chris if it was possible to have a loaner vehicle while my car had been in the shop. Chris took my request to the General Manager, Trevor Battist and Trevor approved a loaner. I feel that I received excellent customer service! Thank you both Chris and Trevor for your help!
Enough! - Thomas Everett
Took my car in for a cracked flexplate, they kept the car for a good 3 weeks telling me it would constantly be done, eventually it was they admitted they broke a bolt off my axel plate into the engine block but claimed it wasn't their fault as it was cross threaded, Umm? You would have to remove the bolt completely to tell that so this is/was an assumption and they just applied to much force and broke it. After they told me this I needed to sign a waiver saying my car was unsafe for the road and I would not hold them liable for anything that could happen accidents etc, it's been 3 weeks since I got my car back and now my axel seal is leaking transmission fluid as they just slammed the car back together in a hurry. I called the owner Mike Allen and told him my problem "why did you bring that car here anyways" was one of his responses
Usless incompetent dealership stay far away
Buyer beware. - Dodgeram
Bought a 2019 Ram.new edition.. Halloween 2018 for $57000. Other then a few quirks.. a snapping noise in the body mounts, electrical glitches, a few recalls and rear decal being replaced twice.. it's been a good truck. I bought the truck stock off the lot with short mudguards like every other truck. 8 months later I notice bottom of rocker panels and rear quarters have hundreds of tiny rock chips. Dealer said to call Chrysler Canada whom say it's not warranty or a defect but from debris from dirt roads. This truck has never been on a dirt road. And they washed their hands of it. The dealer recognizes that there is an issue.. offered to take my truck back at no loss to me and give me a brand new truck..with running boards and mudflaps, but my finances wouldnt support that, so..they offered a set of mudflaps free of charge which should have been in it before it left the lot. Now every truck on the lot has running boards and most have mudflaps added.
This has left a very bad taste. Thinking I was a valued customer, I couldn't have been more wrong.
So, if you buy a new Ram, make sure it has long mudflaps and running boards to protect the paint!
Don't Give a Care about Customer Service - Mowgs1999
I had an appointment today for warranty work as the heater only runs full tilt or off and its the dead of winter, Jeep is about 8 months new. Called ahead to see if they are rescheduling and/or on time as there is a huge storm and I'm coming from out of town. Nope, not rescheduling and on time.
The baby is sick and has to be dropped off with my wife at work for what I assume is half an hour to an hour. (we have no family here) I get to Jeep, no issues, sign in and wait...and wait...and wait. 45 min later I see it sitting outside so I figure its been done and its pay up time. I ask the attendant who I have to flag down and make eye contact with before he decides to notice me. He comes over and says no, it hasn't even been put in the garage because they are short a mechanic. I explain my predicament and that I am from out of town and trying to beat the storm rolling in. He says it should go in, in a few minutes. 15 minutes later it goes in but no one is working on it. One and a half hours past my appointment time they have not looked at my vehicle. I get a female attendants attention and tell her we cannot wait any longer. My wife cannot have the baby at work anymore and the storm is currently rolling in. I have to drive a half hour home with our baby in this. She rolls her eyes and says well its in the shop why would you take it now? Like I'm an idiot for not having it looked at now. Its been in the shop half an hour with NOTHING done and an hour previous outside. I called ahead!!! I asked if they were on time, I did my due diligence. They were super rude and unhelpful and ZERO apologies other than talking down to me like I was a simpleton for not staying longer.
Un-freaking believably poor and rude service. I left, no work done. STILL have to go back to this xxxx place and drove home in a crazy storm.
Thanks for absolutely nothing.
Excellent staff and service - Tammy Skelding
This dealership was fantastic to deal with! Lacy, our sales rep, was very patient and available for me whenever I had a question or needed clarification on the vehicle! I even called her while she was out with her kids at soccer one night (I didn’t realize she was off duty) and she was extremely accommodating! She was in constant contact throughout the deal and her response time was fantastic! I didn't feel like she was being dishonest and trusted her recommendations. Great service!
I also had the pleasure of dealing with Terri! As I was buying my vehicle from NB, she was willing to work with me virtually and within a very tight timeframe to make sure she could accommodate my timeline. She were very knowledgeable, patient and pleasant! The paperwork we receive was very clear and ready with no room for error or questions were not left unanswered! I am sure I made her Friday a bit of a nightmare and I appreciate all she did for me that day!
Kyle was also very accommodating and great to deal with. The dealership agreed to meet us halfway so Kyle met up with us in Truro. He took the time (on his day off and vacation) to review all the features of the vehicle with us in detail! He was willing to meet me in Truro with the new car which to us was the kicker on the service they provided for us! Then he was stuck driving back with that much smaller trade in, our old focus! I am very grateful I did not have to drive all the way!
When I am ready to buy again – I will absolutely consider thisudealership – and will definitely recommend people to do business with them!
I love my new Jeep!!!