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Great Service, Friendly Staff, Vehicle was ready on time.... - Jeff
Great Service, Friendly Staff, Vehicle was ready on time. The check in and check out process was smooth and efficient. No waiting. Overall the experience was great!
Their service department charges you three times more... - Sam
Their service department charges you three times more than every Ram dealership in town and the manager (James Plowright) is so rude, arrogant, and seemingly mentally disturbed, that told me that he would neither allow me to pay the bill nor would he submit the car key to me! So I was left with no option but to call the Police on James Plowright to make him passing me the key. Even more interestingly, after I got the key and started walking toward our car, James Plowright started harassing my wife and I by walking behind us while filming us and doing his best to turn the situation into a physical fight by bullying us, which of course he didn’t receive anything more than our middle fingers and some “f” words.
After this experience, my wife is definitely not going to buy her brand new Dodge Charger SRT from here; my third brother won’t buy his Ram 5500 (to replace it with his current old tow truck) from here; my second brother won’t purchase the Challenger that he was planning to buy in a few days from here; and I will never spend another penny for my 2020 Ram’s services or accessories in Maple Ridge dealership. That is of course unless James Plowright is fired, the new manager sends us a formal apology and a $250.00 check that would cover the excessive charge of the bill as they have charged me $450 for a service that the Coquitlam dealership charges $150.00.
I went in for an oil change and I was very impressed with... - Neeru
I went in for an oil change and I was very impressed with the service. It was above and beyond experience. Parts and service department really made my experience was very positive. Thank you!
I am a nurse with a busy schedule. I made an appointment... - Bibs
I am a nurse with a busy schedule. I made an appointment for 1100 hours for scanning of the car engine which I know takes a few minutes. I had planned to return to work within an hour.
A receptionist called me 2 hours prior to appointment time to ensure I am not late.
But when I arrived there, the price for scanning was higher than the one quoted over the phone. Worse still, I was advised to ‘leave the car here, pick up at 4 PM for a job that takes 10 minutes or less.The excuse given was ‘not enough technicians’. I requested for a courtesy car in the meantime but it was refused.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Amazing experience - Danielle123
I had an excellent experience with Langley Fiat and would recommend it to anyone looking for a reliable, affordable vehicle or any vehicle repair work. The dealership went above and beyond to ensure customer service and transparency were their number one priorities. The representatives are friendly, knowledgeable, and do not attempt to pressure you into impulse purchases.
The level of professionalism and courtesy were incomparable with other dealerships and employees strive to ensure customers leave satisfied and happy with the service they have received. It was definitely a positive experience!
SERVICE DEPARTMENT RUDE REFUSES TO DO THER JOB... - RANTHOR
SERVICE DEPARTMENT RUDE REFUSES TO DO THER JOB WILL NOT CALL TO GET WARRATY INFORTATION . WANTS CUSTOMER TO MAKE INSURANCE CLAIM ON BRAND NEW TRUCK WHEN SHOULD BE COVERED UNDER TIRE WARRANTY