498 British Columbia CODA Service Centres

The service advisor was very attentive and knowledgeable - Leninalynn

The service advisor was very attentive and knowledgeable the issues with my vehicle diagnosed quickly solutions were found to fix my problem quickly.

The service dept at langley Suburu is an absolute rip - quadrelli

The service dept at langley Suburu is an absolute rip off. I live close to them but drive all the way to Jim Pattison Subaru in Coquitlam so I can get honest service and not be ripped off. I bought my car at Langley Subaru and that went well , but the service dept is the worst.

1. Have you ever learnt that, after bringing a brand new - Frustrated Customer

1. Have you ever learnt that, after bringing a brand new 2023 Toyota back to the dealership to repair the "same problem" and found out, later, that the solution given from the service is, instead of fixing it, TO DISABLE that function ? (that considered fixed)!! 2. Have you ever heard a service manager & his subordinate telling you that fixing a brand new Toyota is limited to certain perimeters ? 3. Have you ever heard that, the voice command of a brand new Toyota can be affected/triggered (not activated) by languages other than English ? If this is true, then, Toyota with voice command should not be sold to other ethnic groups. 4. Have you ever heard, a customer who brings a brand new Toyota back to the dealership for service, has no say about his/her car as the service centre will disable the feature/function of the car without obtaining his/her approval; and even being objected by customer, the service centre refuses to switch the feature back on before returning the car to the customer. All the above happened to my brand new 2023 Toyota Venza on January 25, 2024 around 4.30pm @ Port Moody Open Road Toyota. Associated with the happening are Cameron Ma & Yuan Li. During my 1st visit to the service centre on Dec.29/2023, this guy reminded me to "give them a 10/10 review" because it's necessary for "him" to carry on his post. But with this type of servicing attitude and principles, how could you possible offer a 10/10? This service centre gives me the impression - they fix whatever they "know how to fix", but hide whatever they are incapable to fix. Conclusion - Disabling a feature of a brand new car is also a fix !!!

Ryan and John in the service and Auto body department are - dale

Ryan and John in the service and Auto body department are amazing. Top shelf as well as the rest of the staff in sales. Best GM store on the island.

Everyone is very welcoming,helpful, and considerate from - mrspeters1968

Everyone is very welcoming,helpful, and considerate from sales to service it has been a pleasure

First of all I would like to thank Mike Vandenbrink for - TMAC

First of all I would like to thank Mike Vandenbrink for being so kind when I showed up at the end of his day to book my appointment. He took the time to make sure my parts were in stock and then booked me at my earliest convenience. I appreciate you very much Mike! Once I arrived for my appointment I was treated to Hannah Hart. What an incredible Service Advisor. She greeted me with a smile and took me through the process. She was kind, efficient and very knowledgeable. Hannah is the kind of person everyone wants to deal with when they arrive at a service department. Finally, I was treated to an amazing shuttle ride by Erin. She is a very safe and conscientious driver and very nice to talk to. Thank you so much for the incredible service! I love this dealership!

Kevin and his staff in the service department display and - Tony

Kevin and his staff in the service department display and deliver exemplary arrention to customers in a most attentive manner. Congratulations Kelowna Toyota for assembling such a professional team.

People was amazing and service was done quick and - Lotfi

People was amazing and service was done quick and perfect, i am happy for that

The worst customer service I have ever had. - amandahearts38

The worst customer service I have ever had. My engine seized and was under recall. It took their recall center 7 months to give an okay to replace the engine. The wrong paperwork was sent in. No one returned my calls. I was NOT offered a courtesy car. Mistake after mistake was made. When my car was ready for pick up it was unwashed after.sitting in their lot for 7 months. And damage had been done to my front bumper while in their lot? So they have offered to replace it? I was offered ZERO compensation for the inconvenience they caused. Taryn was their one shining star who tried to smooth things over. However I feel I was treated terribly. I will never deal with them again. Worst customer service I have ever had!!

Service Dept- great service as always from Murray / - Lynne - Sahara

Service Dept- great service as always from Murray / Brenda / Kelsey. Issue with my 2017 Wrangler Sahara (lights & wipers). I recommend these wonderful service team! Thanks, Lynne

If you are looking for a dealership team that goes above - smunro55

If you are looking for a dealership team that goes above and beyond, you will find them at Woodgrove Chrysler. I was passing through Nanaimo when my car broke down. I walked along the highway looking for someone who could help me and saw Woodgrove Chysler so I asked a salesman if there was someone who might help me. He introduced me to Joe in the Service Dept who got my car going again and even advised me of what I needed to do to fix another problem he noticed. Every person I met...Rheal, JC, Joe and the salesperson were clearly service oriented and professional. I cannot thank them enough for helping me to get on my way and home safely. THE BEST !!!

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

Got my car serviced here , paula at the counter is very - Allen

Got my car serviced here , paula at the counter is very rude and seems to be incredibly impatience /irritable . Our family vehicle had an oil change here, later on I noticed the engine light was on showing low oil. I looked under the car and the so called "certified techs" didn't tighten the oil filter enough, just lucky I didn't drive it while it was out of oil other then a quick 20 sec startup. I would definitely go somewhere with competent employees...

If I could give a zero star rating I would. - V

If I could give a zero star rating I would. I was stuck in Surrey and picked this dealership to deal with and it was the closest and really wish I didn’t. Service department was a joke wouldn’t listen to my concerns. Half xxx fixed the problem just to be back in the shop as soon as I was home less than 24 hours after being out of the shop and telling me the problem was fixed. Now being told it was the complete opposite to what they claimed was the issue. Refused to listen to me about having warranty and fighting me about it, to having to get my dealership to help out. Left me stranded for 2 days without even a loaner and being from out of town with car seats. Wouldn’t explain to me what was all included in a service they said I absolutely needed which still turns out to be not the issue. Worst Ford dealership I have had to deal with and highly DO NOT recommend it. Would rather pay a huge tow bill next time then deal with them especially being a larger dealership. Definitely felt like I was being taken advantage of.

Service department just incompetent. - PaulG

Service department just incompetent. They don’t know how to deal with Jeeps. One time they didn’t tied my tire after rotation. Next time I waited for a month for axle replacement, which was not even damaged. Was not able to fix error codes. Stay away.

Wife brought her Spark here while i was out of town. - gsn

Wife brought her Spark here while i was out of town. They took advantage of her, replaced her struts that were replaced 2 years ago and were fine. Didnt diagnose anything, didnt even do an inspection, we asked for paperwork and they only had the invoice. Just told her yep they need to be replaced and $1400 parts and labour later gave it back, only for the mounts to give away again (which was the actual original problem) and when she brought it back they wanted $800 to fix the mounts. So she called them back and basically asked if they scammed her, which they clearly denied. But magically when she went to pick the car up to bring to a different shop. The strut was back inside the mount and wasnt popping out. So... i think the first time they did the same thing, who knows if they even replaced the struts.. Dont touch this place

This dealer let me believe their 5 years warranty on - Taylor

This dealer let me believe their 5 years warranty on battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want protect their only left candy.

I have recently booked service for my ford bus 2004 - Khurram

I have recently booked service for my ford bus 2004 model. The service department to pay upfront 2 hours daignostic charges around 400$. They got the list of problems and told me to pay upfront 1520$ for EGR valve replacement to fix the issue because bus was not exceeding 40Km/hr. problem was not fixed and they asked to pay upfront 223$ again for further diagnostic and then further asked me to pay 500$ upfront again approximately to fix the exisiting throttle body. After all this, they again sent me a link to pay 400$ upfront more to further diagnose the issue. But...Magic happened, they realized that they have ripped me off enough and they called me to pickup the bus saying the bus has so many issues so its really not worth to invest on it. MORAL OF THE STORY...... WHEN YOU HAVE ALREADY GOT TO KNOW THAT BUS HAS SO MANY ERROR CODES AND ISSUES THEN STOP DOING ANY xxxx TO IT AND TELL ME ON FIRST DAY ........ DO NOT PUT MONEY ON IT Finally, bus is received back as is....even their tech or someone in parking lot hit it while backing up as i saw the rear guard dent and misaligned. I have got pics in their parking lot when I dropped the bus which they may not know but I have them. Lesson learned, FORD SURREY.......RIPPING OFF

Stay as far away from this place as possible. - Watchit

Stay as far away from this place as possible. Absolutely corrupt. Should clearly be investigated.

I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry

I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day

Refused to honor the Mopar Peace-of-Mind service coupon. - Arvin

Refused to honor the Mopar Peace-of-Mind service coupon. Charged $550 for an oil change and tire rotation. I walked. Other dealership still accept the coupons.

First and last time that I would have my truck serviced - mike

First and last time that I would have my truck serviced at this place , had better service on skid row garage

Made appointment the week before for Tuesday then was - Marqueslana69

Made appointment the week before for Tuesday then was informed that it was for Wednesday but they could squeeze me in said they would give me a ride home but because it was gonna be ready late they couldn’t give me a ride back day at dealership waiting for mine truck if I had known I would have made other arrangements

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

Very disappointed with the service provided by the - (Jason) L

Very disappointed with the service provided by the Service rep - not sure what his name was, but he was very rude and unprofessional. I had nothing but run arounds with him. I book a service for my 2022 QX80 warranty oil change a month ago. When I got to my appointment after 1 month wait, he told me everything was covered and took my information down. When I got there for service, he told me that I need to go to a different dealer ship because it is not Infiniti. Something he should of check with my VIN when he was pulling up my file. but instead he gave me attitude only to tell me thanks for taking the day off work and showing up but we cant work on your car at this location. However: The lady who work in the parts department was very professional and friendly. Kudos to her!

Breanna in service is terrific she has helped me with all - mille050

Breanna in service is terrific she has helped me with all service and is wonderful