I bought my Forester from this dealership 9 years ago and brought it in for all major repairs. For the past two years, I’ve had concerns about the service. They’d quote one price but the end price would always be $1,000 more. This past September, I had my timing belt replaced. The quote was $1600, but they told me a couple of other parts also needed replacing. I was expecting a bill around $2,000 but in the end, it was more than $3,000! But I was glad to know that it was reliable and in good running condition, so I paid it. I went out to find that my license plates were missing! After half an hour they found them and put them back on. After a long day of work, I was glad to finally be on my way. I sat in the driver seat and it was leaning at a 45 degree angle!!! So I went back in and explained the problem. I waited half an hour to speak to a manager (I don't recall the name) who denied any responsibility for the broken seat and accused ME of breaking the seat, implying that I weighed too much! (I weigh about as much as the average man.) However, on the Subaru Owners Forum, I discovered a long string of complaints about poor seat welds on the 2009 and newer Foresters. Finally, he agreed to look into It with Subaru Canada. By that time, I’d been away from home for over 12 hours with another hour before I’d get home, and a dog who needs to be let out! Slightly stressful! Well. in the end they repaired the seat for free. I appreciated that, but it damaged my trust in the service department at Richmond Subaru. Then, less than four months later, my head gasket blew. No longer sure that I trusted Richmond Subaru. I took the car to a service shop that my friends had recommended. They did the work and the car ran well for about 300 km. Then the check engine light came on. The shop looked over the repair again and discovered damage on the teeth that turn the timing belt. They told me that they hadn't worked on the timing belt at all, nor even touched the gear. They told me the dealership must have caused the damage.They saved the part and I brought it to the dealership. I met with Matt, the manager of the dealership, and explained the entire story. I was hoping that he would be concerned about this series of events, apologize for the poor service and offer to look into it. Instead, he argued with me and talked about people who try to rip off the dealership! To a longtime customer?!! Clearly, my agenda was not to rip anyone off! I’m caught between two mechanics, who are both blaming the other for damage. (The Subaru technician said that if the teeth had been damaged, the check engine light would have come on soon after the timing belt was changed.) He might be right, but he denied breaking my seat too, and I KNOW that they did that! The two repairs cost me $7,000 altogether, plus a lot of stress. A simple apology and offer to look into the problem would have done a great deal to restore my faith that this dealership actually cares about serving their customers. Instead, I was treated very rudely! Don’t give them your loyalty. It seems to mean nothing to them. Terrible!