Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Dealers, sign in to see your Dealer Panel.

Back
COVID-19
Response
  • No Contact Transactions
  • Vehicle Sanitization

Richmond Subaru - Service Center

Richmond, BC

3.4
35 Lifetime Reviews Review Dealership

35 Reviews of Richmond Subaru - Service Center

Sort by
September 29, 2020

"My overall experience with Richmond Subaru dealer has..."

- Helena

My overall experience with Richmond Subaru dealer has been nothing but a nightmare in the last 4 years from sales to the service. there are so many incidents that took place throughout the years that kept me wondering how they are still in the business of servicing their customers. the endless struggle and frustration started merely 6 months after i purchased brand new 2016 Subaru outback, one of the many issues is specifically that battery kept having issues which led to numerous times the car couldn't start on its own at various locations, garage, camp site, shopping mall parking lot, my dentist office parking lot, etc. I have brought up the issue every single time I went there for service, but the technician reports saying the battery passed the test and the problem is because of my misuse of the electronic accessories. for god sake, I have been driving for 15 years, and the accessories I used (all sold in stories throughout the country)are no different with what I have used in my other cars. The service manage that i talked to had the audacity to say that I shouldn't be using after market accessories like after market phone charging cables, and i should be using a licensed product. when I asked is there such thing as Subaru licensed accessories, he couldn't answer my question. I have never ever heard anything like this in my life. Imagine a world where you purchase a vehicle and you had to ask for a brand-licensed electronic accessory to use in your car! how absurd and ridiculous is that??? i don't care what your report says about my battery issue, it can say whatever you want, my experience just told a completely different story, which clearly indicated this is a manufacturing defect, but Richmond Subaru has been denying that for almost 4 years. In the past 3+ years, I have had to carry a jump start cable with me AT ALL TIMES, just in case, my car won't start due to battery defect at any moment. Can you imagine how stressful this is, and especially considering the fact this was a brand new car. During my recent visit to Subaru after another test, i was finally told the battery failed, and it just conveniently neither the original factory warranty and the extended warranty I purchased DOES NOT cover it. Wow, what an interesting time to learn about this inconvenient truth. I was told that i have to pay the full price to fix it and it won't be covered by the warranty i have. For 4 years, i have been bringing up the issue, and i was pushed away every time by the lame excuse i was given because i was too nice to say anything and stand up for what i think it's wrong. After several extremely disappointing conversations with the service manager and service department, i have finally gave up on negotiating with them. i wasn't asking for any compensation for the horrible experience i had over the years, all i asked from the dealer is that they will replace my battery for free, but shockingly i was turned away by this simple and reasonable request in the last 3+ years. I have been sharing my experience with my families and friends whenever i get the chance, now i will keep sharing my experience i had with Richmond Subaru, so that people are aware of this dealership, take extra caution when dealing with them, top to bottom.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
will
Oct 13, 2020 -

Richmond Subaru responded

Hello Helena, I am committed to finding a fair resolution to all outstanding issues. I will be reaching to you so that we can set up a convenient time to meet. Our loyal valued and customers will always be appreciated and respected, we'll make it right. In the mean time please contact directly for anything further. Thank you, Ray Lewis General Manager

September 17, 2020

"I've been going to this dealership for the last 2 years,..."

- Lisa T.

I've been going to this dealership for the last 2 years, and the experience so far has been enjoyable. Cyrus was very helpful when I came in to get my brakes looked at, as they were sqeaking. It turns out I needed to get them replaced, and he was very helpful, and informative. He took the time to answer all of my questions, and helped break everything down so I understood what was going to be worked on with my car. He checked in with me after they did the inspection, and was overall super helpful and attentive. It made the experience a pleasant one, and I feel very comfortable and confident about getting my car serviced at Richmond Subaru. Thank you for doing a great job on taking care of my whip!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
September 01, 2020

"I had originally left a great review before I picked up..."

- fsyedtk

I had originally left a great review before I picked up my car. Original quote was $750. Called me to tell me they messed up the quote but that the total won't be over $1,000. I show up there to find a bill for $1,300. Complete lies and bs. I would've left a better review if they just said the total would be $1,300 from the beginning. Not going back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 11, 2020 -

Richmond Subaru responded

I am sorry to hear that this was the case, please send me an email and I'd like to investigate this further. latif@richmondsubaru.com Thank you, Latif Bains Customer Service Manager

August 25, 2020

"The service department was extremely professional and..."

- eddy

The service department was extremely professional and supportive throughout the process. Really appreciate working with Cyrus and Will on the issues I had and appreciate that they tried their best! Benson was a bit of a pushy salesperson though...

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : William leung
Aug 27, 2020 -

Richmond Subaru responded

Hello Eddy, I am thrilled to hear that our service team was able help you in a supportive and professional manner, I will be speaking to our sales team to explore more of what transpired with your conversation and will be reaching out shortly to follow up as customer service is extremely important to us and your feedback is important for our growth as a company. Look forward to speaking to you soon, please do not hesitate to contact me directly. Thank you, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 21, 2020

"Cyrus was great and helpful despite circumstances..."

- kevin

Cyrus was great and helpful despite circumstances involving a difficult customer that held up the line before me. He was understanding of my concerns and did the best he could.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 27, 2020 -

Richmond Subaru responded

Hey Kevin, While we are happy that Cyrus was able to accommodate you we would love to know what we can do to take your rating from 3.5 to 5 stars. Please feel free to contact me at latif@richmondsubaru.com or by phone 604-273-0333 We value your input to help us grow! Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 18, 2020

"It was a great experience and I really liked Cyrus's..."

- Zen B

It was a great experience and I really liked Cyrus's professionalism. He was always updating me on the process and I even received my car on time as promised. Will definitely be back if I get this quality of service in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 27, 2020 -

Richmond Subaru responded

Hey Zen, So glad to hear we were able to help you with your service, it was a pleasure to have you choose us to service your needs. Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 17, 2020

"had service appt on 18th aug at 730 am and came on 17th..."

- Jude Dsilva

had service appt on 18th aug at 730 am and came on 17th aug at 4pm to drop of car & explained my work situation for next day, Cyrus checked with Mechanics and managed to get my car serviced before 8pm today, Cyrus went above & beyond and grateful for this gesture

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cyrus Belgamvala
Aug 27, 2020 -

Richmond Subaru responded

Hey Jude, We are just thrilled you are happy with your service and we look forward to seeing you again in the future. Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 15, 2020

"Great service by Cyrus "

- Hao

I had some issue with trunk gate, and also leads to battery drainage for my 2018 Subaru Outback. I brought vehicle in at a wrong appointment time. Cyrus took good care of me even though it was not my appointment time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 27, 2020 -

Richmond Subaru responded

Hey Hao, Glad we were able to get your trunk sorted out, Cant wait to see you again. Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

July 18, 2020

"Booked an appointment over the phone for a service that's..."

- floralfacemask

Booked an appointment over the phone for a service that's supposed to take around 4 hours, however, on site, when we were assisted by one of their service reps, we were told that the service is actually going to take about 6.5 hours. Also inquired about a loaner car and even confirmed the day before, but none was available for me and another one of their clients that came around the same timeframe as us. We had to be escorted to an Enterprise in a minivan with the family of the other client. In the middle of a pandemic! If we weren't standing in front of the dealership's manager's office looking bored and dissatisfied as heck, no one would have attempted to rectify the situation. Unfortunately, this is a not a one-time thing with this dealership's Service Department. I have had one other appointment with them that literally took a whole day. It's like they run their business with the motto that says, "ask for forgiveness rather than permission."

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jul 18, 2020 -

Richmond Subaru responded

Good day, Even though we we have extended our hour to 9pm week days and now even open on Sundays. We are still dealing with the pent up demand for the extremely great service we provide. I understand your time is valuable and you should not have to wait more than promised. Could have been rectified earlier but did get you going. We regret the delay. A loaner is guaranteed on your next appointment. and the special discount applied. We appreciate your business. Thank you, Ray Lewis General Manger

Jul 18, 2020 -

floralfacemask responded

Mr. Lewis, Thank you for rectifying the situation! Really appreciate your attention and response. Hope our next appointment will be a smoother one. Regards.

Jul 18, 2020 -

Richmond Subaru responded

Please feel free to contact me directly anytime. I'm looking forward to seeing you on your next visit.. Stay safe and have a great weekend. Thank you, Ray lewis General Manager

May 16, 2020

"Service"

- Mysub

They may do a good job but it takes always much longer to get my car back. It's nice to get your car washed though.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Amy Luk, Tayler Martin, Eduardo Palabay
1
...
1 - 10 of 35 results