498 British Columbia CODA Service Centres

Going Elsewhere! - Gwen

On two separate occasions attempts were made to schedule an appointment sing their online booking system. The first time I call after not hearing back from them. The second time, I didn't call. Being new to the area I would have anticipated better service as a Ford customer.

My 2018 Edge had a problem with the engine that was not - Garry G.

My 2018 Edge had a problem with the engine that was not fixable. Because the car is still under warranty, Ford replaced the engine block with a newly designed block.. (something to do with a bad design that caused head to leak coolant into the cylinders). West Coast Ford did the replacement of the engine perfectly and in a very timely manner. Many thanks to the West Coast service team and especially the mechanic John H who did an excellent job on the replacement. I could not be happier with the quality of his work. This is a great dealership to both buy and service your Ford products from. I would definitely buy another Ford or Lincoln product from them again and highly recommend them to anyone looking for a Ford product.

That’s a big xxxx I set apoitment for engine oil change. - fica95

That’s a big xxxx I set apoitment for engine oil change. Send my children what’s 18 years old. Car has 76000km and they convinced her that she needs transmission oil change and so on and instead 100$ my bill came 560$. They are thieves.don’t trust them!

Jeff is great. - RP

Jeff is great. Helped us find our second leaf. No pressure & very knowledgeable about the vehicles.

Service Hate this Car now! - Fedup

Here I go again, every 160 to 200 km my service light comes on, I have no turbo function and no power. I drive a Santa Fe Sport Turbo, 2014. Today it has 61000 k on it. Needed a part, was told they would call when it came in, never called, told me if the engine light started flashing to get a tow truck. I am always on time for servicing but I drive 60k back and forth to get this fixed! This is my second Hyundai Santa Fe (2010 and this one). I am getting 10.6 litres all highway driving. They fixed it again, last week, managed to get 203 k on it before it happened again. I hate this car! I'm afraid to drive it on the highway, it sounds like a Mac Truck, and it runs at 7000 rams to get through an intersection from a stop position. Next stop will be Hyundai Canada and the regulatory body for all dealerships.

Rude staff, incompetent mechanics, and dishonest - Marek

Rude staff, incompetent mechanics, and dishonest management and salespeople. Save yourself some frustration and go anywhere else.

Customer Service Nightmare - Disgusted

Worst customer service imaginable. Had service done on new Honda after four months. Although told it would be covered was asked tp pay for an oil change. When I questioned this the Sales Manager spun on his heel and walked away saying "I don't need this". Incredibly rude ! 19 emails and phone calls to the dealership and Honda Canada and I still haven't received an apology, the only thing I am asking for. This has dragged on for 4.5 months. I have been lied to, ignored, had promises of action broken. Totally unacceptable. This takes in the Customer Service and Mediation Departments at Honda Canada as well. I will never deal with Honda again and I urge you to think twice before dealing with Honda. We were warned about White Rock Honda and choose to ignore the warning. Don't make our mistake.

Gavin from parts and services got our vehicle fixed and - DamienD

Gavin from parts and services got our vehicle fixed and taken care of asap. Had an outstanding experience and would 10000% recommend to friends and family.

I have been dealing with Willie Dodge for years and have - murrrr

I have been dealing with Willie Dodge for years and have always been very satisfied with the service I have received there. Over the past few months I have had to visit their service department for a couple of minor issues and i serious issue. I have been so impressed the the quality of service from the service department. They are always friendly, there is never any wait and they always have the paper work prepared before hand. Once the service is complete, they always let you know when your car is ready to go. I definitely give them a 5 STAR rating and would not hesitate the recommend them to my friends.

excellent service all the time - Novak

Lonnie and Harry have helped my family for years in getting a vehicle. There customer service is EXCELLENT and they also above to keep you happy. These guys are truly amazing!!! thanks so much 5 STARS!!!!

Good after-sale customer service - Dhruv Desai

Recently went there for oil change for my civic-2016. Low price with excellent customer service including drop-off and pickup services at your convenience

Took my truck in for some warranty work, a new front - None

Took my truck in for some warranty work, a new front wheel bearing and a coolant flush. They never even touched my hose clamps yet still charged me for a coolant flush. They wrecked my wheel sensor and instead of just replacing an @ $40 part they deleted the code twice and gave me my truck back causing me to crash. It took me over a year them lying and xx . Twice I left my truck there for 3 months without so much as a phone call. The first time they said they had all the parts when they had none. No less than 6 times I told them what needed to be fixed and what did not. I got my truck back missing parts and with repairs done that had no relation to the claim, which I had explained to them in detail several times. At the end of the day they deleted a code instead of repairing a cheap part sending me with an unsafe vehicle, charged me several times for work that didn't need to be done or wasn't done and lied to me several times. Finally after a year and a half I got my truck back and was still missing parts. I wouldn't take a vehicle from them if they were giving them away. Don't waste your time or risk your safety.