498 British Columbia CODA Service Centres

Not friendly, long wait, wrong parts. - Mach1

Have only been in here twice for oil filters for my Mazda 3 but both times the parts guy was unfriendly, and even though it was not busy I had to wait a long time. The first time they gave me the wrong oil filters. Not impressed.

I wish I could give the service department a zero. - Tootles7

I wish I could give the service department a zero. They have one guy there Floyd that u can could on but if he's on vacation your screwed. Our 2017 Ford explorer battery died we replaced it. A week later it wouldn't start we pay to tow it in a week later (but we have only driven it once) it's dead. We're go away and now we have no vehicle call them the guy says we'll maybe you better get it towed in again are you kidding me we have done all the oil changes and scheduled maintenence there NEVER AGAIN do not go there

Do not lease a car from them! - Vak_2006

Do not lease a car from them!! We were charged wrong and waiting for the bounced fee payment for over a week now!! They will forget to return your messages as soon as you are not their paid customer!!!

Very Good! - JoMax

Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.

Excellent Service Advisors, Tony MA & Norman Joe - PERRI

These 2 Vancouver Honda Service Advisors (Tony MA & Norman Joe) were very helpful on June 22, 2019 & provided excellent service to a 2017 Honda CRV Touring client. They were clear, concise, communicated well and answered all questions so the client understood the items bei g serviced. Having bought 4 new Hondas in the last 4 years, these 2 advisors have provided excellent & helpful service guidance. These 2 advisors at Vancouver Honda always provide exemplary unmatched customer service. My name is Mr. T Perri and would like the ownership & management team to recognize these service advisors. Thank you so much Tony & Norman for your exceptional service!!! Regards, Mr. T. Perri - Vancouver, BC.

I can ‘t say enough about the service I have received at - helen.Lowenthal mimi

I can ‘t say enough about the service I have received at Vancouver Volkswagen. My diesel Jetta was insisting on showing a dash light indicating engine malfunction. It took four visits and long repair sessions to find the problem but Chris and Chad got to the source and after an almost total engine rebuild my car is now as good as new…. seriously. Chris is both courteous and knowledgeable. I highly recommend VVW .

I have received for my repair a better than great service... - atelmosse

I have received for my repair a better than great service from Eric. He and Daniel went out of their way to meet my needs Thank you!

I have been having my vehicle serviced at Vernon Hyundai - dabee2009

I have been having my vehicle serviced at Vernon Hyundai for the past 7 years. I’ve always been really pleased with the auto and customer service. Recently I had a comprehensive insurance claim due to rodent getting under the hood and chewing wires and leaving a terrible smell in the cabin. Hyundai took the photos and provided the requested information to the insurance within a day or two from my vehicle being towed to them. The time it took for the insurance company to approve the claim was ridiculous -over 8 weeks (I don’t recommend *Family Insurance* for comprehensive coverage) This timeframe all came down to an incompetent insurance agent. The team at Hyundai were very sympathetic and equally annoyed by the totally avoidable delays from the insurance company. They spent a ton of time contacting the agent and inevitably the management to get things moving along. I appreciated their time and effort immensely. Definitely alleviated my stress load. This is undoubtedly the longest review I will ever share but for good reason. As soon as the insurance claim was approved Hyundai had the repairs completed within a couple of days which was great. Unfortunately I had more bad luck when it came to having the car detailed after the repairs were done. I made the mistake of choosing Super B’s in Vernon. I didn’t know it at the time but this place has a terrible reputation . The owner lost my keys and Fob and he was actually laughing when he called to tell me and subsequently ask for my other (only other) set. I was apprehensive to give him my last set but didn’t have much choice. He quoted $800 and tried to bill more in the end. When I got the vehicle back after 10 long weeks I was disappointed that my windshield was so streaked I could barely see through when the sun was shining on it. There was a greasy film left all over the interior and windscreen presumably from the chemical bombs that needed to be done to clean the rodent smell. My gearshift lock cover was missing. Worst of all they killed the battery and didn’t tell me. Presumably the lights were left on while he was locked out. The owner Brian has had such poor dealings with other local businesses that they won’t do business with him anymore. I learned this because he wasn’t able to get a new key and fob made locally to replace the ones he lost. He told lies to me on more than one occasion. I had to wash down the interior myself and clean the windshield in order to drive it. The chemical smell is still prevalent but it was much worse before I washed and wiped down the interior. I can’t imagine how angry a customer would be to pay $800 plus and get a vehicle back in this condition. Dan in service and the service manager Mike at Hyundai were so helpful and understanding during this entire ordeal. Mike took over so I didn’t need to deal with Brian any further The dealership replaced my battery at no charge which was not their responsibility at all. They truly went above and beyond. If you value exceptional customer service and quality mechanics you’ll definitely appreciate this team!

I was at another mechanic who called Kia for the part - chaosrelic

I was at another mechanic who called Kia for the part that I needed. Kia stated it was nationally back ordered. I went to the Kia dealership in person and asked what could be done to fix my 2013 Kia Sorrento. They told me that the part was "dealer only" and that no Kia location had one in Canada. Would be more than a month to get a part. Shrugs all around the parts department, so sorry. Go ask else where. Yes I started swearing at them, and I was asked "why are you swearing? at us?" Maybe I'm swearing because I'm 1800km from home, driving a KIA vehicle, at a KIA dealership and they are "meh... nothing we can do. Good luck." I ended up calling Kia LANGLEY, and they were able to find and direct me to a wreckers that was 30km away to get a used part to get me under way. Kia Vernon didn't do a xxxx thing to help in any way. Yes, THAT'S why I was swearing at them. I would not recommend this dealership for parts, for service or for anything. Useless in every possible manner with no empathy or ability to help a Kia customer that's stranded with their xxx vehicles.

As always my interactions with the crew were excellent - Tina

As always my interactions with the crew were excellent thorough service, friendly, helpful, informative and just plain fun. Lol. Probably not a term used alot for a business. But they are a crew with a great sense of humor!!!! I always say why not have fun while doing business - and they certainly deliver!!!! It's part of what keeps us coming back. :)

Will not deal with Vernon VW ever, ordered another key - UnseenAcres

Will not deal with Vernon VW ever, ordered another key FOB for my car, they sold me a knock of FOB at VW price of $350. They couldn't get the FOB programmed to work, wanted me to spend another $500. Went to another company and it was done within 30 minutes but I had to put out another $150. Could have ordered the knock off FOB myself off amazon for $100. No gesture of compensation or refund made by the company.

We have been dealing with this dealership for several - MINIC

We have been dealing with this dealership for several years now for sales and service. We have always been very happy with both. Love the product and they treat us like they care.

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda service manger told me that the engine had thrown a rod and put a hole in the block. He also told me that this had happened because the engine wasn’t lubricated… even though there was no “low engine oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was in the engine and was told that there was no way to know as the technician had removed the oil pan already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5 years, they figured they had gotten what they could from us. This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they would be happy to help the with the cost of the repairs – by giving a better price, but there would be no involvement from the manufacturer. We thank you for the opportunity to review.” We had another mechanic replace the engine for one with a lot less kms and less money. Upon further inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they couldn’t be bothered. This is a dealership that will absolutely turn their back on you as soon as it appears that you have become less profitable. I find their dishonesty shocking and disgusting.

Just placed an order for a new battery from these guys, - Emily Cable

Just placed an order for a new battery from these guys, spoke with Brooke in the parts department and she was so helpful and kind, absolutely amazing to deal with.

I've been with Cowell since 2005. Probably one of the... - raymondwilburwong

I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time.

MATT, MICHAEL, MICHELLE SANDY,&ALL THE TEAM: YOU ARE THE... - ROLAND

MATT, MICHAEL, MICHELLE SANDY,&ALL THE TEAM: YOU ARE THE GREATEST. KEEP UP THE EXCELLENT PROFESSIONAL SERVICE. I WOULD GIVE YOU A 10 START RATING