Volkswagen of Kamloops

Just placed an order for a new battery from these guys, spoke with Brooke in the parts department and she was so helpful and kind, absolutely amazing to deal with. spoke with Brooke in the parts department and she was so helpful and kind, absolutely amazing to deal with. More

Travelling Alberta to coastal BC June 10, 2023 and had an issue with 2022 Tiguan purchased on Vancouver Island. Stopped by Kamloops Volkswagen, Brooke and Andrew immediately looked after us and had us on o issue with 2022 Tiguan purchased on Vancouver Island. Stopped by Kamloops Volkswagen, Brooke and Andrew immediately looked after us and had us on our way in very short order. Very professional and prompt service despite we were a "drop in" just going by. Thank you both so much for your assistance. More

We were driving home to the west coast when our Passat started having engine trouble. Called Volkswagen Kamloops to get advice on whether the car was safe to drive. Told us they could perhaps look at the started having engine trouble. Called Volkswagen Kamloops to get advice on whether the car was safe to drive. Told us they could perhaps look at the car in 2-3 days! We called BCAA. They recommended Kamloops Canadian Tire. They saw us right away, fixed the problem within 2 hours and we made it home that night. Thank you Canadian Tire! Two thumbs down to Volkswagen Kamloops. More

I had my vehicle go in for a warranty repair as I had my injector 1 fail. First of all, they broke a clip on the intake manifold and it was never recorded and I was not advised. Secondly, there was a wire r injector 1 fail. First of all, they broke a clip on the intake manifold and it was never recorded and I was not advised. Secondly, there was a wire repair that was not completed correctly and was fixed with electrial tape rather than the proper take for wiring. I was only aware of these problems because I brought my vehicle in for a oil change and they were the ones that found these issues. I brought it to the attention of the service advisor Matt as the manager was not in and he tried to blame the other dealership when it was a intake manifold I had paid for and they had worked on and no one else had touched. Then he proceeded to be condescending and called me "honey". This was absolutely insulting and should not ever be said to a customer. I would not recommend this service department to anyone unless you want to be talked to in a degrading way and have poor work done on your vehicle. More

Had rear brake service that had original brakes with 210,000km all highway. So definitely needed doing. But yet didn’t recommend changing Calipers at the same time. They replaced pads and rotators. Just 210,000km all highway. So definitely needed doing. But yet didn’t recommend changing Calipers at the same time. They replaced pads and rotators. Just over 3 months later calliper went and they say pads and rotator or down to nothing. so now after 4 years of having same rear brakes. I have to do the back pads, rotators and calipers brakes again after 3 months. Think there technicians need a refresher course in replacing brakes. More

Ordered a New Tiguan We ordered a brand new 2018 tiguan in the fall before we left for the winter to arrive at the dealership and pick it up in the spring when we would b We ordered a brand new 2018 tiguan in the fall before we left for the winter to arrive at the dealership and pick it up in the spring when we would be home. When we went to pick up our new car it had over 100k on it, we weren’t happy with that at all. We were told that it happened at the factory!! More

best dealership I have ever dealt with Moved to Kamloops recently and have been to this dealership twice now for service for my Golf. Both times I have walked away saying WOW I love this d Moved to Kamloops recently and have been to this dealership twice now for service for my Golf. Both times I have walked away saying WOW I love this dealership, they are all so nice! Super friendly, great service, great and quick shuttle , I cannot recommend enough More

Awesome place Kamloops vw is awesome always get you want you need and go above and beyond to make sure your happy with your purchase ! Would go back ! Kamloops vw is awesome always get you want you need and go above and beyond to make sure your happy with your purchase ! Would go back ! More

Excellent service, and low pressure approach Heinrich in service is always happy to help and goes above and beyond in his role. The team upstairs on the sales floor also has a very low pressure a Heinrich in service is always happy to help and goes above and beyond in his role. The team upstairs on the sales floor also has a very low pressure approach setting them apart from a lot of dealerships. They all seem to be very knowledgeable and helpful with a car buying experience. Would highly recommend for sales and service! More

Excellent Dealership Highly recommend Volkswagen of Kamloops when looking to buy a new or used vehicle, the staff is very kind and will always help in anyway they can. Highly recommend Volkswagen of Kamloops when looking to buy a new or used vehicle, the staff is very kind and will always help in anyway they can. More