Mainland Ford

I have recently booked service for my ford bus 2004 model. The service department to pay upfront 2 hours daignostic charges around 400$. They got the list of problems and told me to pay upfront 1520$ f model. The service department to pay upfront 2 hours daignostic charges around 400$. They got the list of problems and told me to pay upfront 1520$ for EGR valve replacement to fix the issue because bus was not exceeding 40Km/hr. problem was not fixed and they asked to pay upfront 223$ again for further diagnostic and then further asked me to pay 500$ upfront again approximately to fix the exisiting throttle body. After all this, they again sent me a link to pay 400$ upfront more to further diagnose the issue. But...Magic happened, they realized that they have ripped me off enough and they called me to pickup the bus saying the bus has so many issues so its really not worth to invest on it. MORAL OF THE STORY...... WHEN YOU HAVE ALREADY GOT TO KNOW THAT BUS HAS SO MANY ERROR CODES AND ISSUES THEN STOP DOING ANY xxxx TO IT AND TELL ME ON FIRST DAY ........ DO NOT PUT MONEY ON IT Finally, bus is received back as is....even their tech or someone in parking lot hit it while backing up as i saw the rear guard dent and misaligned. I have got pics in their parking lot when I dropped the bus which they may not know but I have them. Lesson learned, FORD SURREY.......RIPPING OFF More

You can read my initial fiasco of dealing with their service department and a dead battery on Google reviews but here's the latest. Had a horrific water leak in our 2015 Ford Edge purchased at Mainland service department and a dead battery on Google reviews but here's the latest. Had a horrific water leak in our 2015 Ford Edge purchased at Mainland about 3.5 years ago and had to remove the passenger seat to pull up all the rugs to dry out everything and attempt to stop the leak. Unfortunately didn't realize needed to disconnect battery before unplugging the electrical attached to the seat which included the airbag seat sensor and has now tripped a code for the SRS system which can't be reset simply by a disconnecting the battery or with a diagnostic tool. From reading online it is a simple reset at a dealership. Thought I would give them one last chance at acting like they appreciated our business and explained to their general manager Mike Bradner the nightmare this water leak issue has caused if they could provide a free reset of the SRS system. Exactly as expected he acted like he had no ability to help us out that it was solely on the service department to make this decision suggested I walk over there and explain the whole story to them as well again. I attempted to meet the service manager who at the time was busy and after 25 minutes I finally left asking for a phone call. As expected she claimed there was nothing they could do for me she didn't even have knowledge of how this type of issue is resolved. It's an issue that is written up on the internet in many many forums a common issue when seat wiring harness is unplugged without first disconnecting the battery that takes a dealer to resolve. Just no concern for helping out their customers troubles by doing something extra... Just once you're out the door and you're money is in their account you're of no concern anymore. More

Poor service. I booked a service appointment a month in advance. There were not enough people to check in vehicles so waited 20 minutes. I had to pay for a rental I booked a service appointment a month in advance. There were not enough people to check in vehicles so waited 20 minutes. I had to pay for a rental (Brown Bros is free). I was told I would receive a call with an update. I hear nothing and called at 3.30 pm to be told that there were two items on which they wanted my approval but they didn't have time to do that day - would have been nice to receive a call so I could approve the work and have it done the same day. I ended up going to collect my car with those 2 items not done. I won't be back. I notice they did not ask me to complete the customer service rating - I wonder why. More

5 STARS for both Majed and kenny in finance. Because of their patience while we were dealing with icbc they made the process as stress free as possible. delivered accross the ferry the next day. Because of their patience while we were dealing with icbc they made the process as stress free as possible. delivered accross the ferry the next day. Majed will be my first call for my next vehicle More

WORSE DEALER EVER! BE CAREFUL ! SALESMAN SAID WE WOULD HAVE 3 MONTHS AFTER BUYING CAR TO GIVE IT BACK IF WE DECIDE IF NOT THE RIGHT CAR, HE LIED TO SELL, BESIDES TAKING BE CAREFUL ! SALESMAN SAID WE WOULD HAVE 3 MONTHS AFTER BUYING CAR TO GIVE IT BACK IF WE DECIDE IF NOT THE RIGHT CAR, HE LIED TO SELL, BESIDES TAKING 4 WEEKS NOW + FOR A 1K CHEQUE THAT NEVER IS DONE. WAS PART OF DEAL AND THAT I PAID FOR IT ON FINANCING, I DONT RECOMEND THEM AT ALL More

Service was excellent! Always a great experience. They always make you feel welcome. Very professional and thorough. Always a great experience. They always make you feel welcome. Very professional and thorough. More

BEWARE! !!! I originally had troubles with this dealership when I had purchased my new f-150 and leased it though their leasing company. The sales agent a !!! I originally had troubles with this dealership when I had purchased my new f-150 and leased it though their leasing company. The sales agent and mangers had tried to sign my financing rate at a much higher rate then discussed which would have costs me $5000 over the lease term. After calling them out on the matter they started taking extras away from the deal (oil changes, service credit etc) which they had promised me and then threatened to keep my deposit if I were to back out of the deal. Fast forward 3 years, my lease has ended and I have requested my lease buyout from assistant finance manager Nadine Nieto. After several days she tried to not disclose the buyout statement from the leasing company and send me a BOS for thousands of dollars more then the residual amount that I was supposed to pay. Hugh red flags with this dealership. They are not upfront with anything! If you do not know how a dealership works and or financing, they have the ability and will take you for thousands. No honesty here. Take your business elsewhere More

Worked with Majed he was great to work with and worked to get us a great deal get us a great deal More

I took my truck in for a apple carplay upgrade I paid for, They fried the whole system and now the truck screen is blank and they want me to pay $1300 to fix something they fried. I dealt with FAZIA and for, They fried the whole system and now the truck screen is blank and they want me to pay $1300 to fix something they fried. I dealt with FAZIA and JEN the service manager who had the audacity to ask me why did I brought my truck to their service center if im going to give a bad review. Its ownerships like these of FORD service centers that bring shame to the ford name. More

Hi i had transmission issues that was on recall i took it there in 2020 they fixed it and later again i had issues they charged me $800 approx and told me that now its under warranty till 2023 march But to there in 2020 they fixed it and later again i had issues they charged me $800 approx and told me that now its under warranty till 2023 march But today i took it to their dealership they said they cannot fix it as its clutch not transmission but i know i am driving and it’s literally same problem i have had 3-4 times before but they dont want to fix it and now charging me for diagnose fee or else they wont release my car that’s the threat they gave me i have screenshot of that msg More