Kelowna Hyundai

I had a terrible experience with Kelowna Hyundai from the general sales manager, sales rep, service department to the receptionist in May 2026. I had done a few repairs leading up to this instance. All the r general sales manager, sales rep, service department to the receptionist in May 2026. I had done a few repairs leading up to this instance. All the repairs I had done up to that point had cost me already about $6,500.00. Then in May 2026 my Tuscon started jolting and shaking. I took it to Hyundai Service department to have it assessed. I was given a few days later an estimate of $12,000.00. I decided it didn't make sense to put $12,000.00 in it with the amount of money I had already spent. I spoke to the General Sales Manager about whether the would assess my vehicle and buy it from me. I told him I didn't have the money to do a trade in. He still talked about a trade in anyways. He said he would have my vehicle assessed. I waited and then after a few days phoned Hyundai to follow up on whether they would buy my vehicle. When i called in i couldn't remember the sales managers name and they didnt have any notes or anything on me in their system so I was instead then told the receptionist would transfer me to a Sale rep. She put me on hold. 10 second later she picked up and said sorry where did you need to go? I said a sales rep. She then transferred me to the service department. It was apathetic and she was inattentive. It was a mess, i then asked to be transferred to a manager. I had to repeat my whole situation then he said he would get my vehicle assessed. So no I had to wait twice the amount of time. In the meantime the sales manager never phoned me back so clearly he forgot about me. After a few days went buy then I followed up again with the Sales Rep this time and had written down his name so i knew who to ask for. He told me he still hadnt gotten the assessment yet. I waited then a few more days then followed up. He told me that they wouldn't outright buy it but would do a trade in. I had told him prior to as well as the sales manager I wasn't able to do a trade in. I then repeated it again to him. I said I would need a few days to decide what to do with my vehicle. Each day after that the Sales Rep phoned me following up with asking me what I was going to do with my vehicle. I thought this was satirical and ironic considering I gave them a few days each time to figure out my assessment when they didn't even do it the first 2 times i phoned, but yet, when I am the client who's been deceived trying to figure out my next step I am being phoned every day. After a few days I decided to get rid of it have my vehicle towed with Pick and Pull. I phoned the Sales Rep back and told him I would be have Pick and Pull tow it on the Monday at 10:00AM and that I would arrive at about 9:45AM to pay the bill for assessing the Tuscon. When I showed up on the Monday at 9:45AM I walked in told them my name and then before I could say anything else the Service Department asked where my vehicle was and that I could bring it in. I said "oh no, the vehicle is already here, I spoke to the Sales Rep, *****(sales rep name) and told him I would be here at 9:45AM to pay the assessment bill for my tuscon ". The Service Department then said "It would have been nice to have a heads up" I said well I would have thought the Sales Rep would have told you I was going to show up especially when I gave all the details and you guys work in the same building (sales rep could have emailed/ phoned/ walked over to the service department). He said no he wasn't told anything. I paid my bill then I followed him to the lot and he shrugged his shoulders saying well i don't where it is, do you see your vehicle? (bad attitude/ no care) we ended up turning the alarm on to find my vehicle. My vehicle was tightly parked between 2 other vehicles. He offered no help in emptying my vehicle not even a bag/ or a glass of water (30 degrees that day). I won't name the Sales Rep because I don't want make this personal to them. It's Hyundai Kelowna as a whole that needs to improve. NEVER BUY OR DEAL WITH HYUNDAI. More

Just had my 2017 Hyundai Ioniq brought in, replaced reduction gear. Jordan from Service was super professional and easy going. I’ll gladly be bringing my car back to Kelowna Hyundai thanks to the excel reduction gear. Jordan from Service was super professional and easy going. I’ll gladly be bringing my car back to Kelowna Hyundai thanks to the excellent service. More

Excellent service. My Tuscon engine needed to be replaced. The service team was outstanding and caring. Charlene was incredibly compassionate and her and the service mg My Tuscon engine needed to be replaced. The service team was outstanding and caring. Charlene was incredibly compassionate and her and the service mgr advocated with Hyundai Canada to get my engine replaced for free. They arranged a loner as I just recently moved here. I was impressed by the level of communication through every step of a month long process. I also got a full video of my vehicle diagnostic which no dealership or autobody shop had ever provided. I have shared my experience to others and they said they would buy a hyundai because of how well my bad experience was turned around by the service department. Their oil change and tire switchover and storage are also very reasonable. They gave me peace of mind and treated me like a family member not just another customer. More

I wish I could give more than 5 stars! Harold Blomerus in the service department is absolutely top notch. We kept getting the run around at another Hyundai dealership about our EV car not Harold Blomerus in the service department is absolutely top notch. We kept getting the run around at another Hyundai dealership about our EV car not being under warranty to fix a major battery issue. It took Harold less than 10 minutes to confirm that yes, we were under warranty and that we had extended warranty through Hyundai as well. Three weeks later, we basically have a brand new car again with the amazing work done by Harold and Dustin, the EV tech specialist! We will continue our journey with them from now on! More

Great place with friendly, helpful staff who fix it rught the first time. I would recommend to anyone. the first time. I would recommend to anyone. More

I had a great experience with Kelowna Hyundai. I am from Chilliwack and my car broke down just outside Merritt on my way from Kelowna. Once it was towed to Kelowna, Tyler Berkers took great care o I am from Chilliwack and my car broke down just outside Merritt on my way from Kelowna. Once it was towed to Kelowna, Tyler Berkers took great care of me. He ensured to keep me in the loop of my required repairs, estimated times for parts and then again for service. He also ensured that I got a loaner vehicle to enable me to minimize the work days I missed. Justin White provided me a brand new Tuscon and I was able to use it for a few days to get back to Chilliwack for work. My wife and I have bought from other Hyundai stores with not the best experience but we agreed that our next purchase will be from the Kelowna dealership. Thanks for making my car breakdown experience way less painful guys! Keep up the great work! Tony More

My wife and I want to send a big thanks to Jacob Proulx! We had a malfunction with our Kona EV not being able to charge and pulled into the dealership just after closing time, with only a little charge left We had a malfunction with our Kona EV not being able to charge and pulled into the dealership just after closing time, with only a little charge left.. Somehow Jacob was able to get us recharged by using the rapid charger at the dealership. After this we were able to get back to our home in Vancouver. We really appreciated the fact that Jacob stayed after hours to help us out! More

The service department is, in my opinion, a bunch of fraudsters. As with many hyundais, my car was drinking oil at a ridiculous rate. I was told that Hyundai was warrantying these defective engines, so fraudsters. As with many hyundais, my car was drinking oil at a ridiculous rate. I was told that Hyundai was warrantying these defective engines, so went to the dealership (the only reason I would ever go to the service department of a dealership) to inquire. They told me to go through the process of oil consumtion testing, going back there every 1000km for 6000km, which I did. It proved it consumed too much oil. Then they said they had to do a "boroscope" to check the cylinder walls for scoring. They said it would cost $200, but that would be paid back if it failed the test because it would be covered under the warranty. It failed the test. Then they said that they'd take pictures (another $200, nonrefundable) of it for the report to Hyundai or I could prove I'd had oil changes done regularly. Given that it had been 5 or 6 years of ownership, going to multiple different garages for oil changes, I opted just for the photos. A couple days later I get the call that the warranty was declined. Apparently cylinder wall scoring is not a criterion they consider for this particular engine's warranty... it's only "bearing rod clearance" that is a consideration, and they could tell my car didn't have that problem because they'd hear it knocking... no diagnostic time needed for that; apparently it's quite obvious. It certainly wasn't noted in the diagnostic report I received. I told them then that I expected my $200 boroscope fee and the $200 photo fee refunded, as apparently that was completely irrelevant to the warranty claim, which was my one and only objective that I stated clearly at the outset. Nope.. no refunds. I posted this story to Facebook, and within a day or two the service manager contacted me wanting to review the case. Long story short, he told me from the photos it appeared my oil hadn't been changed regularly, and that was possibly the reason the walls were scored, so that's why Hyundai wasn't going to cover it. I then went around to the shops that I'd gone to for oil changes and gathered the record. It turns out I'd had my oil changed regularly at less than the 6000km interval they suggest... usually around 5400km. The funny thing about that was that EVERY ONE of the shops, when I asked for my service record asked "Oh, is this for a Hyundai or Kia?"... followed up by "you're the 3rd guy this week" or "you're the 2nd guy today". Clearly I'm not the only one getting the run-around here with these garbage engines! I sent in my oil change record for review, and about a week later I got the response that despite this regular maintenance being proven, Hyundai still wan't considering replacing the engine under warranty. Again, I requested that the irrelevant, useless boroscope of the cylinder walls and the associated photo fees be refunded, as obviously the result of them played no role in whether my engine was eligible for warranty. They should have known that. In fact, I wonder if they did... I wonder if they saw this as an opportunity to soak me for $400+. However, the service manager told me they had done nothing wrong, and that I would not be getting a refund. In any case, I won't be fooled again. Never will I go to this place again, and never will I purchase another Hyundai or Kia. Too bad really, because other than defective engines they're decent vehicles. If I'd been treated properly and not defrauded, I might have been back one day, but for the sake of $400 they've lost a customer permanently and unequivocally. More

Brake discs were seized, as they did not release after applying the brake on a new car.This caused each inside brake pad only to wear right down to the metal. Both rotors were damaged and also need to be applying the brake on a new car.This caused each inside brake pad only to wear right down to the metal. Both rotors were damaged and also need to be replaced. Bad gas milage and performance and the possibilities of the dangers involved ,expecially winter driving. It took many calls before finally speaking with the warranty personal. hours later, after speaking with her under writter....ONLY the brake calliper was covered. I refused to book an appointment that was to be a week later, where they would inspect and fix. At $ 165.00 + an hour and who knows what....but this is going to cost me ??? An auto tecknition for over 35 yrs., I located quality parts elsewhere and repaired it myself. I found that the disc pad bracket was the problem. Both front brackets, required filling, to remove enough metal to allow the disc pad backing plate to move freely as required. I am glad that I discovered and fixed the problem from the factory assembly. Following the Canada day long week end, I called and made an appointment with the manager.after expressing my issues. 4 hours later met. I convinced him to look at the damaged brake pads and rotors. The two inner brake pads from both pairs were worn right down to the metal. Both of the outer pads looked new still. The manager asked several times, ''what are you trying to gain. Just the money for the better parts only. Only $ 300.00 Now invited into his office, asked to sit in a piticulal chair and wait. The manager came back with the woman that tried to set me up with an appointment a week later for an inspection and repair, that I did not know what The cost of repair and the length of time without a car. I was told that I didn't;t give them the chance to look at the car. Now a denial about the brake calibre .I did question about their capabilities,....Like the mechanic actually machining the parts to fit properly. I know that it is out of the box and on the car. An arguement pursued for 10-15 min. I asked if I wa going to receive any money. Was told no. I said we are DONE. Not happy with the run around, or the song and dance. I was asked, WHAT is your name again? They repeated Dave Thompson....THATS NOT me. They messed up twice before on separate occasions also. I will never go there again. Save yourself the grief and stay away from this place. You will be happy that you did. More

Recall. Appointment for 11:15. Car in at 11:00. Was going to wait but advised they are behind. Shuttle home. Then called car was ready and washed around 2:30 Appointment for 11:15. Car in at 11:00. Was going to wait but advised they are behind. Shuttle home. Then called car was ready and washed around 2:30. Shuttle pick up. Service advisor gave note to fill out how good service was Said fill out 10 Why? Then said car not washed. Will take another 30 minutes Said get my car Have to go Left at 3:30 Missed an appointment terrible service. Wrote Hyundai head office Told me someone will call me Never received a call More