511 Alberta SRT Service Centres

Great staff - Vicki123#

I would recommend Stettler Gm to anyone they are a great group of people and I have had great service with them. They are helpful and always have a smile for you.

WARNING! - Concerned Car Owner

WARNING!!! Service department scam! I own a 2022 Mazda 3 sedan, around 15k for mileage. Rec'd e-mail advising 'essential maintenance' was due. Took it in, received a call from Service agent saying cabin filter needs replacing ($80 CDN) and Block Heater damaged ($232 CND) and wanted confirmation to do the work. I said NO...it seemed odd that after only 15k, city driving only would need a new cabin filter and I wanted to see the damage to block heater, before they fix it. I went to Stoney Trail Mazda wondering how my block heater got damaged? When I got to the dealership, the service agent showed me that the cord attached to block heater was broken and felt I must have driven off with cord plugged in. I told him, here is the problem with the service departments findings: 1.) I thought when you (service agent) said the block heater was damaged...it was the block heater, not the cord. 2.) The block heater has NEVER been plugged in...the car only goes from inside an attached garage to an underground heated parking lot at my place of work. It was dark outside when I picked my vehicle up and when I looked at the block heater cord the next morning, the cord was NOT the same cord that was originally on my Mazda! The cord was a beat up old electrical cord that had been wrapped a long time ago with electricians tape. I contacted the service manager at Stoney Trial Mazda and explained that his department just tried to scam me by telling me work needed to be done. The service manager politely told me there is no advantage to them scamming me and said he would look at the cabin filter and block heater cord. I told the Service Manager him checking after the fact would be a waste of time. I explained to the Service Manager that when I said NO to the work being done, they just changed original cabin filter and block heater cord with a dirty filter and a broken block heater cord. The Service Manager didn't see how THEY (Stoney Trail Mazda) could make money lying about the filter and damaged cord. I slowly explained HOW they probably make money by lying: 1.) Most people would take the service department's work on the work needed to be done and approved the work. 2.) The mechanic does nothing other than the essential maintenance (hopefully) and parks vehicle for pick up. 3.) Customer comes to pick up vehicle, pays the $400+ bill and is none the wiser. 4.) No parts were used by Stoney Trail...mechanics time is zero, but charges for 4 hours of work...with no work needed to be done, parks the car and repeats a scam with next car, which means the Service Department can push through a lot of vehicles in one day...making money! In the end, the Service Manager said it was probably the Mazda dealership I bought the vehicle from that scammed me. I told the Service Manager i have never taken my Mazda to the dealership I bought it from, because Stoney Trail was more convenient. The Service Manager insisted it was the dealership I bought it from and to contact them. In SUMMARY, my personal experience with Stoney Trail Mazda, the service department tried to scam me and when I called them on the scam. The mechanic scrambled...replaced original cabin filter with a dirty one they had laying around and replaced original block heater cord with a bad cord laying around. HAPPY ENDING....FORTUNATELY! I talked with Service Manager at Kramer Mazda where I bought the Vehicle, explained everything to him and KRAMER MAZDA WILL FIX EVERYTHING UP...NO CHARGE!!!!

I have been getting service on my 3500 Dodge Ram for over... - Dodge Ram

I have been getting service on my 3500 Dodge Ram for over 15 years at this dealership . It is an amazing place. I have made many great friends there. They are honest people and take great pride in their work. My truck has 525, 000 now , and I’m shootings for a million I couldn’t have done it without my friends at straight line dodge I would also like to mention a new service man, Moe aka Mopar Moe 👍 I just had my trucks under carriage pretty much replaced. What amazing service I received , everything went like clockwork 👌 thank you soo much Moe and the rest of you for an acception 5 Star service experience The truck is running again like a top Jeff 👍Thanks as always Dale 👌

Fast and friendly service - Melrose

The guys at the service counter are always friendly and eager to help. Mike Fischer is our go-to guy. Thanks for everything mike. We love our VW.

I get my bronco in here, they provide pretty good service - Wangf1016

I get my bronco in here, they provide pretty good service and went through every step easily. Recommend 100%

Amazing service - Elviras Mom

.I've had nothing but superior service here. Chris takes care of his customers and provides honest and professional service. This is the only dealer who touches my Camaro. All other dealers have proven to be untrustworthy and abusive to my car, Strathmore takes care of us each and every time.

During the pandemic they said they would have separate - No Covid Pls

During the pandemic they said they would have separate cars for each customer because of covid-19. When I was there they had multiple people crammed into cars which seemed unsure and uncomfortable with the situation... From now on I never depend on their shuttle service anymore. It's not worth it.

wouldn't trust bringing your vehicle to this service - ckearney1969

wouldn't trust bringing your vehicle to this service department. Son has a wrx and had an issue where the clutch would make a rattling noise but once engaged I would go away. Took to subaru to get fixed and they said it was a release clutch bering needed replacing for $1800. Got it done 50km later same issue started again. Took it back and now they say it's a clutch fork spring needs replacing for $1500. So an initial $1500 issue has turned into a $3300 repair. They are either incompetent or trying to make up poor car sales with extra service income. They won't be getting our business to fix this or any future business

Update: After paying just over 1000$ on my third - christiaanshep

Update: After paying just over 1000$ on my third appointment the issue still has not been fixed, I'm being told there's a module needs to be replaced. So we will see if the 4th appointment will fix this issue. I question if the sensor actually needed to be replaced. Overall a bad experience with my recent service. Had no issues until this. Brought my new SUV in for a issue with park assist, diagnosis was it had a bad cable, not sure how my new SUV would have such an issue but fine, they replace it for free and I'm happy until I'm told that's not actually the issue and I'll need a third appointment to to pay over 1000$ for the problem to actually be fixed. The issue I'm told now is a sensor that has had damage, I was aware of this and the sensor has been fine for months until this. Warranty wont cover this apparently, I will hope paying this much at my third appointment will fix the issue and I wont be told there is another problem with the sensors, I will update later. I will also note that I brought my SUV in at 8am and they didn't start work until around 4pm causing me to have to wait an extra day due to a holiday. Why they wanted it at 8am? No clue. This little issue is going to take 3 appointments and over two months to fix. They are great at selling but I'd think twice about getting service here.

On Nov. - Bitter, disillusioned old man

On Nov. 9th my car unexpectedly came to a standstill and after having it towed to Sun Valley, they took several days to look into the problem. When they did so, they concluded that the timing belt had somehow lost its timing settings and the engine would have to be removed in order to reset the timing. By the time they did so, almost 2 weeks had passed and I was presented with a bill of >$1000.00. Two days later (or 111.6 km. later), the car again came to a standstill. Despite their observation that the engine was covered in oil, they refused to accept any responsibility or acknowledge that they had left the engine oil cap off, or loose. The diagnosis now rose to a $6000.00 complete engine replacement. They were able to immediately provide an interim diagnosis this time - in order to disclaim all responsibility! (It is now Nov. 29th) I will NEVER EVER return to Sun Valley Honda for maintenace/service work. This was the last in a long list of unsavoury dealings that I have had with them. I honestly don't know why I decided to give them another try this time but they managed to deprive me of more than my entrie Christmas budget and have totally DESTROYED my holiday season!! Thanks a million Sun Valley Honda! I hope the favour is returned to you some day! ...a now broke and vehicleless old man.

The service department is more than glad to perform paid - bdal.service.consulting

The service department is more than glad to perform paid work. If you want a very obvious warranty repair…. Good luck. They will say they are “ checking with mazda “ to see if its a known issue. While you wait for an answer, they close the work order and never call to update. NO intention of helping you. 3 trips to service… nothing but excuses. Small town mechanic diagnosed in under 10 minutes. Don’t ask Aniz the service advisor a technical question…. He will leave you 5 minute voicemail of mumbling and no explanation. You will be told to fix it yourself in the end. The service manager all but lied to my face. Said they want to find a solution and then nothing. 3 years unlimited km warranty?? More like 3 years unlimited excuses. SOURCE: 2 brand new vehicles purchased there. THERE ARE LOTS OF CHOICES OUT THERE !!! Sundance will not back you up after the sale!

Scary place all are lies if you make a appointment based - Havanasurf77

Scary place all are lies if you make a appointment based in what you think is wrong with your car they ask you to pre pay for the part a week before n non refound for the parts strongly recommend to stay a way from this place pure scammer

Had a type b service and block heater install. - Carguy

Had a type b service and block heater install. Front end crack to install block heater and service lights not reset . Went to the dealership and they tell me that's how they do things. Real pros here . 1k for service.

Poor customer service - Looking for a Fair dealership

After having my vehicle stolen, insurance informed me that the vehicle would need to have a complete mechanical inspection. I decided to have this dealer perform the work as in my previous career I was a journeyman technician in a GM dealership and believed that they would do the best job for me. After the inspection was completed I was informed that the vehicle would need front and rear brake pads and rotors as they are getting worn (not as a result of the theft). I decided to wait on this at this time. The vehicle was detailed within the dealer which was not what was requested and authorized by insurance. The oil was changed and a wheel alignment was completed. When I picked my vehicle up I immediately heard a rotational noise that changed with vehicle speed. I immediately returned to the dealership, after driving less than a block, and advised the service dept of the noise. A quick road test with the shop foreman and the vehicle was heading back into the shop. I later received a phone call stating that the brake rotors are warped causing the noise. I was skeptical as the noise I heard was not a brake type noise. When I returned to pick the vehicle up the second time I was presented a bill for rechecking the for the cause of the noise. I argued that the noise should have been noted in the inspection however I am now doubtful that it was ever road tested. I argued the new charge to no avail and ended up paying to get my vehicle back. Mysteriously when I drove away I noticed that there was no longer that rotational noise. How did that happen I thought. After all brake rotors don't un warp. I believe that something was not tightened up and as a result they charged me more and blamed it on the brakes that I did not wish to have them change. Upon arriving home, I removed the wheels to have a look at the brakes. The rotors have some rust on them however not severe The rear pads have about 20% life remaining and the front pads have about 30% life remaining. For these reasons I would not recommend this dealership. I am just fortunate enough to have the education and background to know when I am being taken.

Customer service is a lost art...we took a trailer to... - rvuser

Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the xxxx out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.

really wonderful service was there and again treated me - azmy

really wonderful service was there and again treated me like family than you Rassel trying his best to give his best to help me and ofcourse than you nader wonderful man to deal with

Is Toyota taking advantage of people who use finance... - dickmcfadden

Is Toyota taking advantage of people who use finance options on parts and services? Are they charging different  and higher prices for the same parts and services to people who have no other option  but to finance? We purchased tires through an add on market place for Toyota City. They offered a finance option.  Since I'm am out of work due to covid this seemed like a good Idea.  However I wanted to ensure I was not getting taken advantage of. I asked if the price of the tires minus interest would be the same through the add as if I went directly to Toyota city. I was told yes it would be. I called Toyota city to get a quote to ensure I wasn't being over charged.  The quate was $287 less through Toyota city directly. When I inquired about the difference I was told it was a mistake and the higher price was correct. I told them that was a big difference.  They responded that they checked with their manager and parts guy and that the higher price was correct. So taking there word for it we went ahead with purchase via the financing option.  Now I find out that it wasn't a mistake and they over charged us by $287.  I also found out that when they said they confirmed the price they didn't actually confirm anything.  .Since I brought this to the attention of the manager he said the price difference was because one tire was an LT and the other was a P ratting, that is not correct because they don't make an LT in this size. He agreed to do a independent quate.  Once he did the quate it showed that we were being charged more then we should have. After being caught in multiple lies Toyota City has offered us a credit. Apartmently they can't adjust the financing price and refuse to reimburse us the difference. I was told that all this information has been brought to the attention of general manager and he says that since we agreed upon this price they won't do anything more then an in store credit.  Yes we agreed on the price however we were told multiple lies to get us to agree to that price.  I have all those lies documented with proof. They can keep their credit.  I would rather spend my time posting and sharing this information to potential customers  than  arguing with them about doing the right thing.  FYI the tires are Duratrac they are an awesome tire.  Good job to the technician as these are very hard tires to ballance and he did an amazing job using minimal weights. They ride perfectly at all speeds.

Warranty work - Lilcabg

Danielle in the service department is absolutely the best, she took care of all my needs, listened to what I had to say. She brought Dave out of the back so I could explain the radio problems in detail. We bought our coach state side, and Entegra recommended Uncle Ben's to take care of our warranty needs. Dave us an excellent tech. Thank you, above and beyond.

Best service department I’ve every used. Love the service... - Bevhair

Best service department I’ve every used. Love the service and staff. Thank you for the prompt excellent service. We’ve bought and serviced our last three vehicles here.