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Straightline Chrysler Dodge Jeep Ram - Service Centre

4.3

13 Lifetime Service Reviews

11116-88 Avenue, Saskatchewan, Alberta T8L 3K8

13 Reviews of Straightline Chrysler Dodge Jeep Ram - Service Centre

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January 26, 2019

"Thank you"

- Lesj7

Coming from Fort McMurray, half way to Edmonton my DEF indicator went from half to zero and said 300 km until limp mode. Made it to the dodge dealer and they had me fixed up and on my way within a couple of hours. Staff was friendly and helpful. Spent a couple of hours with Brandon in sales enjoying a cup of coffee on them. Thank you so much for helping a stranded Dodge customer. Les Jack

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Recommend Dealer
Yes
Employees Worked With
Brandon Blackmore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 27, 2018

"Terrible Service All Around"

- RachelB

In July I brought my truck in for 3 recalls. I had booked an appointment over a week in advance and I dropped my vehicle off the day of the appointment before work. Later that morning I got a call saying I did not have an appointment for my truck, but that they would still fit it in anyways asking when I needed it done by. So I told them I needed it back at 3:00pm. I got stuck working late that day and didn’t end up actually going back to pick up my truck until 4:30pm and it had not even moved since that morning. They finally brought it into the shop once I arrived and did the recalls. Driving home from the shop I noticed my traction control light was now on and the cruise control wouldn’t work. So I called them back within 15 minutes of leaving to explain the issues I was having and that these were all new issues the truck did not have before going into the shop. When I called the service lady said the soonest they could get it back in was the weekend and it was Monday at the time. Then she insisted it had nothing to do with anything they had done and in the end hung up on me. At that point I decided I’d had enough and went to Londonderry Dodge instead and they confirmed the light/cruise control issue was from a recall not being completed.

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Recommend Dealer
No
Employees Worked With
Monica Olsen
August 14, 2018

"Quick. Polite. Professional "

- Truck guy63

I was treated with great service and honesty Service. And price were great. Highly recommend this dealer and sales person Location easy to find. Parking limited but good. Was shown few new jeeps as I’m in the market for a new summer ride

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Recommend Dealer
Yes
Employees Worked With
Ty Adams
Aug 20, 2018 -

Straightline Chrysler Dodge Jeep Ram responded

Hello, We want to start by thanking you for your review and your business. We pride ourselves on "Shifting the Experience" and are so glad that Ty got to show you what this means to us! -Straightline Team

April 17, 2018

"Amazing service"

- Douglas_Goubault

I was driving on the highway to an event and a rock literally blew out the passenger window of my truck. I drove it straight to Straightline and they took care of it immediately while making sure I had a replacement vehicle. I wasn't even late for the event. Great team and thanks to Clark, Dan and the service crew for the assistance!

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Recommend Dealer
Yes
Employees Worked With
Dan Young
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Clark Hamilton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Laurie Hirschi, Monica Olsen
March 29, 2018

"Oil Change"

- Cherokee#1

I'm not sure you want to hear this, I just came in for an oil change, and by the end of the day, I had made a deal on a brand new Jeep, same colour as my old one, so if family and friends don't ask I wouldn't have to admit that I may had made a mistake. Yes the Jeep is very nice, and because it is just like my old 2015 one (with a few more options, for me to get use to) I felt safe and confident in it. The only thing that I have a fear for is, that I am right back where I was 4 years ago, back in making payments for another 8 years when I was thinking on retiring 2 years from now. You might want to hire me when I do retire. So I guess I am happy in a way, in that it will be newer than my old one when I do decide to retire. I'm kind of nervous about coming in for oil changes (just kidding). Have a good day.

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Recommend Dealer
Yes
Employees Worked With
Amber Roy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chad Hogan, Trent Snodgrass, Laurie Hirschi, Monica Olsen, Karen Dixon
February 28, 2018

"Service Department "

- Andrew Robertson

The service manager at this dealership went out of his way to help me with my company truck. I needed to get back up north to work and he got the job done fast so I could get back to work. Everyone in the service department are very kind and professional. I would recommend this dealership to anyone and already have. Thanks again Andrew Robertson Robertson Industrial Services

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Recommend Dealer
Yes
Employees Worked With
Brittany Hathaway, Laurie Hirschi, David Jobin, Monica Olsen
January 09, 2018

"Great Experience"

- Stuartlm

Any time I go to Straightline I am treated very well and greeted with a smile. The staff are always asking what can they do for me and the sales staff and the manager always have time for me as well.

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Recommend Dealer
Yes
Employees Worked With
Mike LeBlanc, Brittany Hathaway
October 24, 2017

"Not impressed "

- Juliaw15

Front desk did not ask which kind of oil I wanted in my vehicle and assumed conventional. I run semi-synthetic and was disappointed to hear the mechanic used convention Also, they called me saying my vehicle would be ready in 45 mins so I showed up on time. I waited an extra 15 mins with zero communitcayoon between the front desk and mechanic. AND the front desk questioned my need to rotated all five tires of my jeep as I requested, saying they only do front and back.

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Recommend Dealer
No
Employees Worked With
Brittany Hathaway, David Jobin, Monica Olsen
September 26, 2017

"Dependable and Trustworthy"

- CDNGuy

I have been coming to Straightline for servicing of my dodge vehicles for a few years now. They are by far the best service department I have been to. I never have to worry about getting ripped off, and they are very honest about what actually needs to get done and not trying to push all the extras. Brittany and Monica are always so nice and accommodating. If the service is going to take more than a day they always give me a loaner, and not send me through the hassle of a rental car company like other dealerships I've been to. The service department customer service is what lead me to consider a new vehicle from straightline, which I have just purchased. The service department really knows the true meaning of customer service. I live downtown Edmonton but will always make the trek to Fort Saskatchewan for the great value straightline provides.

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Recommend Dealer
Yes
Employees Worked With
Brittany Hathaway, Monica Olsen
September 13, 2017

"Excellent Staff"

- kkozak123

I came into the dealership after realizing I had a leak in my fuel tank after hitting something on the highway. In 1/2 hour they had found a used fuel tank and had a loaner car set up for myself so I could carry on with my business in Edmonton. Thank you Staightline Chryler !

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Recommend Dealer
Yes
Employees Worked With
David Jobin
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