Stoney Trail Mazda

WARNING! !! Service department scam! I own a 2022 Mazda 3 sedan, around 15k for mileage. Rec'd e-mail advising 'essential maintenance' was due. Took it in, rec !! Service department scam! I own a 2022 Mazda 3 sedan, around 15k for mileage. Rec'd e-mail advising 'essential maintenance' was due. Took it in, received a call from Service agent saying cabin filter needs replacing ($80 CDN) and Block Heater damaged ($232 CND) and wanted confirmation to do the work. I said NO...it seemed odd that after only 15k, city driving only would need a new cabin filter and I wanted to see the damage to block heater, before they fix it. I went to Stoney Trail Mazda wondering how my block heater got damaged? When I got to the dealership, the service agent showed me that the cord attached to block heater was broken and felt I must have driven off with cord plugged in. I told him, here is the problem with the service departments findings: 1.) I thought when you (service agent) said the block heater was damaged...it was the block heater, not the cord. 2.) The block heater has NEVER been plugged in...the car only goes from inside an attached garage to an underground heated parking lot at my place of work. It was dark outside when I picked my vehicle up and when I looked at the block heater cord the next morning, the cord was NOT the same cord that was originally on my Mazda! The cord was a beat up old electrical cord that had been wrapped a long time ago with electricians tape. I contacted the service manager at Stoney Trial Mazda and explained that his department just tried to scam me by telling me work needed to be done. The service manager politely told me there is no advantage to them scamming me and said he would look at the cabin filter and block heater cord. I told the Service Manager him checking after the fact would be a waste of time. I explained to the Service Manager that when I said NO to the work being done, they just changed original cabin filter and block heater cord with a dirty filter and a broken block heater cord. The Service Manager didn't see how THEY (Stoney Trail Mazda) could make money lying about the filter and damaged cord. I slowly explained HOW they probably make money by lying: 1.) Most people would take the service department's work on the work needed to be done and approved the work. 2.) The mechanic does nothing other than the essential maintenance (hopefully) and parks vehicle for pick up. 3.) Customer comes to pick up vehicle, pays the $400+ bill and is none the wiser. 4.) No parts were used by Stoney Trail...mechanics time is zero, but charges for 4 hours of work...with no work needed to be done, parks the car and repeats a scam with next car, which means the Service Department can push through a lot of vehicles in one day...making money! In the end, the Service Manager said it was probably the Mazda dealership I bought the vehicle from that scammed me. I told the Service Manager i have never taken my Mazda to the dealership I bought it from, because Stoney Trail was more convenient. The Service Manager insisted it was the dealership I bought it from and to contact them. In SUMMARY, my personal experience with Stoney Trail Mazda, the service department tried to scam me and when I called them on the scam. The mechanic scrambled...replaced original cabin filter with a dirty one they had laying around and replaced original block heater cord with a bad cord laying around. HAPPY ENDING....FORTUNATELY! I talked with Service Manager at Kramer Mazda where I bought the Vehicle, explained everything to him and KRAMER MAZDA WILL FIX EVERYTHING UP...NO CHARGE!!!! More

AVOID THIS DEALERSHIP. Very poor service and no interest in customer service. I was told a maximum of 3 months for a new car and provided a deposit. This changed to 9 month Very poor service and no interest in customer service. I was told a maximum of 3 months for a new car and provided a deposit. This changed to 9 months and didn't even bother telling me. When I asked for my deposit back a nightmare. Stay away from these guys and go to another Mazda dealership More

Friendly, but they don’t adhere to their service quotes. Was quoted service prices for work on my MX-5. Had to question their pricing after they presented the final service invoice. Lots of questionable Was quoted service prices for work on my MX-5. Had to question their pricing after they presented the final service invoice. Lots of questionable shop extras and dbl the price quoted to change the MX-5’s HID headlights. Not sure why on that. I questioned their $111 to change a lightbulb, but no one returned my message. They wanted to charge $170 just hook up an OBDII reader to clear a code, a code in which I told them about, hence my service visit. For $170 you can buy a very good OBDII reader. Also they want to charge for a coolant flush $212.00 in addition to the charges for a Thermostat replacement. Ummm, last I checked you had to drain the coolant to change out a thermostat? They did agree to waive the extra fee, but still come on. More

Flawless execution from start to finish! I contacted Stoney Trail as well as a couple of other dealers in Calgary that had the MX-5 I wanted on a Saturday evening and Nirmal promptly returne I contacted Stoney Trail as well as a couple of other dealers in Calgary that had the MX-5 I wanted on a Saturday evening and Nirmal promptly returned my inquiry first thing Monday morning. He was the only sales person to get back to me and he was very professional in listening to what I wanted to accomplish. I would be coming in from Winnipeg to pick up one of the last MX-5's in Calgary so things would have to run smoothly. Nirmal took my deposit and had Joe in finance call me to arrange financing and discuss the options available to me regarding accessories and protection packages. Once we had that taken care of, we set up a delivery date for the following Friday. I would be driving my car from Manitoba and returning in the new one. When I arrived at the dealership, Randi was there to greet me. She did an amazing unveiling of the X-5 and was very professional and knowledgeable when it came to explaining how things worked on it. The whole delivery process took less than an hour and I was excited to jump behind the wheel. The best part was when Nirmal and Randi presented me with a new hat to wear when the top goes down in the summer heat! I would not hesitate to recommend these folks to any of my friends or family that are looking for a new Mazda! More

Bought a brand new cx5 signature diesel. It has been in the shop 5 times towed in. The emission system is garbage my car goes into limp mode. They do not stand by this lemon they tell me it is what it is the shop 5 times towed in. The emission system is garbage my car goes into limp mode. They do not stand by this lemon they tell me it is what it is. Before you buy a Mazda think long and hard MAZDA does not stand by a lemon they tell you to sell it. So stick someone else with the problem. Go look elsewhere this is not the vehicle you can trust. More

Horrible service manager. Told something over the phone (call in center ) and when I got there told something different. Wouldn't even help. Masked over nose or even when I got to the service managers desk (call in center ) and when I got there told something different. Wouldn't even help. Masked over nose or even when I got to the service managers desk he wouldn't put a mask on. Never again Stony trail every other of the many cars I have purchased from dealers and you're the worse! More

My vehicle was booked for tire change out, and routine service. My snow tires are on rims. I was going to wait for vehicle, day of service, but days before I was called into work. No problem, right? I wa service. My snow tires are on rims. I was going to wait for vehicle, day of service, but days before I was called into work. No problem, right? I was going to keep scheduled appointment, November 5th. Surely they would drive me to work...one kilometer away. When I tried to schedule shuttle ride, I am told that shuttles are all booked up. I was forced to cancel appointment, and drive to dealership to retrieve snow tires, that I dropped off two days ago. Now I'm pissed! I speak to General Manager, at dealership to convey my predicament. He sympathizes and states, "we are really busy due to tire season". My response, if you can't accommodate shuttle service, then don't over-book appointments, or get more shuttles. I bought my CX-5 at this dealership, and this was the first time that I have scheduled service. It is the last time that I schedule service here. More

Go some where else. Lack of professional service and caring after sale. I recommend going to a different dealership. Lots to choose from in the auto mall. caring after sale. I recommend going to a different dealership. Lots to choose from in the auto mall. More

I have been servicing my previous MX5 and now my Mazda3SportGT here. I must say every service experience has been stellar from making the appointment, getting my car finished on time and always plea Mazda3SportGT here. I must say every service experience has been stellar from making the appointment, getting my car finished on time and always pleased with the work done. More

Ok I’m going to start by saying this place ROYAL OAK MAZDA is a rip Off. I came in there to have my relatively new Mazda looked at bc my horn didn’t work. Originally though I just wanted an oil change. MAZDA is a rip Off. I came in there to have my relatively new Mazda looked at bc my horn didn’t work. Originally though I just wanted an oil change. Julie the receptionist at service made an invoice which I needed to sign. There was a quote about for 280 dollars to which I said what is this I only want an oil change but had just mentioned my horn wasn’t working ( ps you’d think that is something they would take care of as it’s probably just a fuse) anyway I told her that in no way did I want anything fixed but the oil change ( OVER PRICED OIL CHANGE) when I was about to go back to retrieve my car they added all these RIDICULOUS charges, 45 dollars to change a lightbulb? Really? Also they charged me for a diagnostic (160) that I never asked for. They kept telling me i signed the paper agreeing to the charges but I said no I asked about what those were and Julie insisted it wasn’t a charge only something they would charge if they fixed anything . They fixed my light bulb, I didn’t ask them to, they diagnosed my car , I didn’t ask them to and THEN when I refused to pay for the diagnostic Julie never said I’d be charged for they told me they would and I quote “ not release my car to me until I paid the entire bill” . I called in and spoke to Cassandra and she told me she would look into it and call me back in a few minutes... an hour later I had to call back to which she said the price stands bc I signed the paper. I explained to her that her service lady had mislead me and so she suggested I speak to russel one of the managers. By then my kids had been waiting outside of school for me and my blood pressure was through the roof. See Russel and the gang didn’t understand why I’d be so over the top Angry about them holding my car hostage while trying ( during a pandemic) to rip me off. He didn’t get why I was raising my voice as my children had been waiting for me to pick them up from school. He actually hung up on me bc at a certain point of staff completely not helping you you tend to lose it. He hung up and before he did though he said to me” you won’t get your car unless you pay the bill” ... CLICK. I called back and told Cassandra what had occurred and she said the bill still Stands so I said well who do you think has more to lose , one of your employees who is clearly lying about the conversation that took place or me. Apparently at this Mazda in ROYAL OAK, the customer is clearly NEVER RIGHT. Finally I was told if I wanted help which two hours into I didn’t get, I’d need to basically suck up to the manager and “ Be nice” hahha yeah no. That’s not how I operate, this business wronged me and yet I need to “ make sure I don’t raise my voice or I won’t be helped”. I am furious with this company and want to tell anyone reading this that they are SCAMMERS. They all stick together , they don’t care about the customer whether right or not and they refuse to give you your car if you disagree with their pricing. It’s disgusting and pathetic and NO WAY TO RUN A BUSINESS. It’s a pandemic and instead of doing the right thing and only charging me for the oil change they did all this and didn’t care that my children were stranded at school during a pandemic waiting for their ride. This is a clear indication of a rip off con artist type of establishment. Mazda has already crossed the line when my brand new Mazda three or four years ago broke down and Mazda charged me to fix it ,,, brand new maybe a month old . Never will I EVER BRING MY CAR TO MAZDA AND THIS REVIEW WILL GO ON EVERY SOCIAL MEDIA ACCOUNT I HAVE AND I HAVE MANY. If you live in Calgary and need you car fixed take it to DON at 41st auto. He is one of the most honest mechanics I have ever encountered in this town and would never charge 40 dollars for a bulb replacement. I’ve done it myself it cost me 3 bucks. I am so disgusted by this business that I will encourage everyone I know to never bring their car here so I figure this was a good place to start. Good job royal oak Mazda... pfft if I could give you zero stars or negative numbers I would. What a sad display of a business during covid times. Finally went I went down there after me having to get mad to talk to DOUG THE Main GUY, it was resolved but see how much garbage I had to go through to get to that point ? You’re fired. More