I really wish I had listened to all the negative reviews already posted. Please take this as a warning, you’re going to pay higher dealership prices for your work, work they won’t properly complete, they won’t communicate to you on what’s done and what wasn’t; it’s not a one person issue with the organization, it is organization wide as I spoke with many people who mislead me throughout my dealings.
They are just looking to make money however they can and do not have an accountability system for when they mess up. Morally this company has nothing close to your best interest in mind, take your vehicle elsewhere, where it will likely be less expensive, like I wish I had done.
I dropped off my vehicle to get some recall work as well as other things for Friday, July 17th, 2020. It was all going great in the beginning, then on Saturday, they called to let me know they had identified some other issues. I said, great, give me a quote and I will likely have you guys fix it while I have it in. They said they would by end of day. Then I heard nothing, so I called back a couple days later, they said they were sorry they didn’t have a quote from parts yet, and would call me back within a few hours. Never got a call back. I called back each day until Wednesday, getting the same answer, promising to call back, blaming it on someone, and never getting a call back. Finally Wednesday I said I can’t wait any longer for this quote I really need my vehicle back, they told me no problem, they had completed all other work (they hadn’t), so I drove in Friday July 24th to get it. I called to confirm what time I would be able to get my vehicle as I live an hour and a half away, and would have to come after work, they confirmed that people would be in until 8pm to let me in, even though the sales side closes earlier, the parts and service side would be open and to just speak to the girls at the desk. I showed up at 7:20, walked in and got rudely asked “what are you doing in here? We’re closed” I explained the situation, they said no one would tell me 8pm, (I promised them I had double check with the lady on the phone and had a friend with me who could confirm that’s what I was told), they went and got my vehicle after complaining about having to go to the back to get it out. Unprofessional but I understand the inconvenience of them having to make up for someone else’s mistake.
When I picked it up I went to test the back hatch. It would not open. I tried to get back in, they had locked the doors behind me. A mechanic walked out, I explained the situation and asked him if he could just give me a phone number to call at a later date of who could help me. He said, “I wish I could help you but I’m new here and have no idea” instead of walking back into the building he had a key to, to ask, he walked away. I’ve also since noticed they clearly hadn’t rebalanced the wheels as they said they did.
I’ve been in contact with their service manager since, and all I got was “your account manager messed up and that’s unfortunate”. He claimed the 200$ I got charged was to ‘diagnose’ the issue that the button wasn’t working (I could have told you that) even though they didn’t fix it or tell me it wasn’t fixed before I picked it up. He did offer me a bit of a discount if I drove it an hour and a half in again to then get them to fix, but I said I can’t spend any more money at a company that treated me this way or charged me $200 to say the problem I came in to get fixed, is in fact, real. He said that’s all he would do for me. I had a friend later tell me they had a similar issue with this dealership. That’s $600 I sunk in to get burnt out light bulbs changed, and them to tell me my back hatch button doesn’t work. If you’re still with me folks, consider yourself thoroughly warned.