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Subaru of Calgary - Service Centre

4.4

76 Lifetime Service Reviews

1100 Meridian Rd NE, Calgary, Alberta T2A 2N9

76 Reviews of Subaru of Calgary - Service Center

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January 22, 2020

"Altaf has been really helpful everytime I visit Suabru..."

- Sourbh

Altaf has been really helpful everytime I visit Suabru calgary, He clearly explains all the details related to my wrx's service and goes above and beyond to provide the best customer experience. His technical knowledge is also very strong and he always answers all the questions I have.

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Yes
Employees Worked With
Feb 06, 2020 -

Subaru of Calgary responded

Thank you for your wonderful review! We are so happy to hear about your great experience at Subaru Calgary.

January 21, 2020

"Highly Recommend"

- Alex K

Altaf was my service representative when my car needed warranty engine repairs. Throughout that time I dealt with Altaf exclusively. His service was courteous, responsive, and informative. Would highly recommend.

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Yes
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Feb 06, 2020 -

Subaru of Calgary responded

Thank you for your wonderful review! We are so happy to hear about your great experience at Subaru Calgary.

January 17, 2020

"Perfect Service"

- Duka

Excellent service: fast, efficient, professional, in one word: superb! I visited this service centre for factory recall. Altaf very friendly and helpful! Thank you Altaf

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Yes
Employees Worked With
Other Employees : A young girl at sales also very friendly and helpful, I'm sorry that I don't know her name (she's tall, worked on Jan 15th AM, her desk close to Crosstrek)
January 09, 2020

"Do not use this dealership. you have been warned"

- Subaru Driver

Where to begin. I have unfortunately had to deal with this dealership for 14 years. I have never had a good experience with them. From purchasing new cars where they openly lie to your face about facts. They will tell you what they think you want to hear even if it is clearly not true. The service department . They charged me for the dashboard removal for a burnt out bulb but realised they did not have the bulb in stock so charged 4 hours shop time for a bulb they did not change. I then bought a bulb from NAPA and replaced it in 20 min myself. Services where the work was done so badly it had to go back in and have all the work redone followed by them messing it so badly a second time they destroyed the engine. They will constantly try and over charge you for work done not done or is covered under warranty. You have been warned!

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Recommend Dealer
No
Employees Worked With
Terry, Michelle
December 30, 2019

"I had a wonderful experience in Subaru Calgary overall..."

- Binod Baranwal

I had a wonderful experience in Subaru Calgary overall since last 4 years. Especially service advisor like Altaf Poonawala. He was so good in giving me advice for all necessary services needed for my Subaru Ascent. His customer service was excellent. As he has excellent knowledge about services need to vs preferred to, So he is good to plan and advice you according to your current available fund for your car to use for services.

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Yes
Employees Worked With
December 20, 2019

"Great and Honest Customer Service Experience"

- Bella

I am so happy to have visited Subaru Dealership and met Altaf who provided great customer service experience. He was genuine, honest and upfront which helped me save money and avoid installing the parts other dealer insisted me to have it replaced. I got genuine and truthful advise and he is very knowledgeable and knows exactly what he is doing. My car also got a wash done which was so nice and unexpected.

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Yes
Employees Worked With
December 19, 2019

"Altaf is great with people. I always like to speak with..."

- Returning Customer

Altaf is great with people. I always like to speak with him when I bring my vehicle in for service. He’s professional and knowledgeable, He’s always eager to help and answer any questions you might have. Every experience has been excellent and I would definitely recommend him to others. It’s always a pleasure dealing with him.

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Recommend Dealer
Yes
Employees Worked With
December 14, 2019

"Best service in Calgary"

- Mikhail Mak

Altaf was extremely accommodating and sought only to provide the best service to me, especially given the short notice. He helped coordinate and provide excellent customer service as well as care and concern to my Subaru Impreza that was exceptional. He was conscientious of my budget and overall, helped me find a great package for my winter tires. Overall I would not hesitate to come back and find Altaf for my Subaru service needs again. He's definitely earned my trust.

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Recommend Dealer
Yes
Employees Worked With
December 12, 2019

"I feel proud to with Subaru."

- tony

Altaf followed all the proper steps. He checked if there is any outstanding recall, offered me the estimate for the service. Altaf recommended extra services, but leave to me to decide. He kept me informed about service progress, consulted me about shuttle pick up time. Altaf went through the bill me, we did walk around before he handed me the key. He is very polite and respectful, gives me the family feeling. Let me feel proud of the Subaru brand, Subaru product and Subaru service. Thank you very much Altaf.

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Yes
Employees Worked With
December 01, 2019

"Worst dealership customer service ever!!!! They do not..."

- abdallah

Worst dealership customer service ever!!!! They do not keep their word, i had to do 3 trips for 50$ and my issue didn't get fixed. As a car seller, I wont be dealing with Subaru cars neither promoting their products anymore, because it is not about the money, however it is about respect. They wouldn't return or exchange a set of lug nuts for 50$, so I can imagine the experience of buying seatbelts or airbags to fix my car! I am never visiting nor dealing with Subaru anymore. Disappointing experience.

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Recommend Dealer
No
Employees Worked With
It is the manager who didn't bother to come out and have a chat, i do not know his name
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