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Subaru of Calgary - Service Center

Calgary, AB

3.7
85 Reviews

85 Reviews of Subaru of Calgary - Service Center

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April 24, 2021

"I would have to say Kevin Fanning is probably about the..."

- walterpasveer

I would have to say Kevin Fanning is probably about the worst operations Manager I have ever had the pleasure of dealing with. I would not recommended Subaru Of Calgary to anyone for any type of service work. Watch your work orders and watch what you are charged for.....They lost my business for a mere $122.00 I Guess the dealership needs the money more than having a honorable reputation with regards to customer service and integrity.

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Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Fanning
Apr 24, 2021 -

Subaru of Calgary responded

Hello Walter, Thank you for taking the time to leave a review. I would like to discuss this further. If you could please contact me and I will gladly help you resolve the issue. Thank you Paul Dimakis Pauld@subarucalgary.com

Apr 26, 2021 -

walterpasveer responded

Hello Paul, Thank you for reaching out to Dana and I regarding our concerns with the service that was provided. I would like to thank you for addressing our concerns to our satisfaction and look forward to dealing with Subaru of Calgary in the future. Regards Walter

April 22, 2021

"I wish I had listened to the other negative reviews. We..."

- marknewcruzelease

I wish I had listened to the other negative reviews. We bought a Subaru from Calgary Subaru in October which was an experience in itself. Originally we were going to take it somewhere else for Service when Tariq told us that we shouldnt because the first year of service was included and that it was standard. We agreed and he made the appointment, we brought it in for service and they had no record of that and instead charged us for the service. Very frustrating when you cannot trust those you do business with!!

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Recommend Dealer
No
Employees Worked With
Apr 23, 2021 -

Subaru of Calgary responded

Hello Mark, I would like to look into this issue with you. If you could please reach out , i will gladly have this look after. Paul Dimakis General Sales Manager pauld@subarucalgary.com

Apr 30, 2021 -

marknewcruzelease responded

Hi Paul, Thank you for reaching out. I have emailed you about the situation.

December 28, 2020

"I purchased a brand new vehicle and brought it in a few..."

- mariumali_11

I purchased a brand new vehicle and brought it in a few weeks after to get a car starter installed. A pick and drop service was offered and the ride didn't come until 2 hours of the scheduled time to pick me up from work which had caused me to miss my appointments and resulted in cancellation fees. I emailed the operations manager Kevin Fanning and Mike B about the experience in detail in October 2020 with no response. I emailed again in December 2020 and Kevin Fanning's response to my terrible experience was "Please clarify what assistance you are requesting". This was literally the worst customer service I have ever experienced. I sent a detailed emailed about my appointment and how I had called multiple times about the ride that was scheduled to pick me up between a certain time with no response. Instead,Kevin, the operations manager asks me what kind of assistance I am requesting? Is that how they deal with unhappy customers? No acknowledgement, no apology... Very disappointed in their service.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Kevin Fanning
Dec 28, 2020 -

Subaru of Calgary responded

Thank you for taking the time to leave us a review. We are sorry to hear about your experience. Your review has been passed along to management and our client experience team. We would appreciate an opportunity to discuss your experience and earn back your business. Please contact us at your convenience at emily@olympicmotors.com.

November 30, 2020

"Ken is the best! I have owned 3 Subaru's and have brought..."

- HappyCustomer123

Ken is the best! I have owned 3 Subaru's and have brought them all to Subaru Calgary for service, and he is the best service representative I have ever had. He made the whole process so easy and explained everything in a honest and open way. I purchased the Subaru Canada extended warranty with my latest vehicle, and on previous visits with other service reps I have felt I needed to argue or push for things to be covered under warranty, even though I paid a good chunk of money upfront for the coverage. Ken had everything sorted and when he called to update me, he had already gotten the warranty coverage approved. He also called to let me know when my car needed another day in the shop for the work to be completed. In the past I have been the one calling at the end of the day for an update. Honestly this was the best service experience I have had at Subaru Calgary. Ken is a huge asset to the service team!

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Recommend Dealer
Yes
Employees Worked With
Nov 30, 2020 -

Subaru of Calgary responded

Thank you for your wonderful review! We are so happy to hear that you had a great experience at Subaru Calgary.

September 28, 2020

"Worst experience of my life. No one bothered to contact..."

- Sellcar

Worst experience of my life. No one bothered to contact me about my vehicle not leaving to go to another garage. Had to find out after the weekend from the other garage. No responds to phone calls their. And if they do they are arrogant and pompous

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Recommend Dealer
No
Employees Worked With
Other Employees : Kevin -1
Sep 30, 2020 -

Subaru of Calgary responded

Thank you for taking the time to leave us a review. We are sorry to hear about your experience. Your review has been passed along to management and our client experience team. We would appreciate an opportunity to discuss your experience and earn back your business. Please contact us at your convenience at emily@olympicmotors.com.

Sep 30, 2020 -

Sellcar responded

I’m still waiting to hear verbally from someone to tell me they are etransfer my cost of the service and my rental car cost of $271.

August 11, 2020

"Great service"

- Tony

We took our 2020 Subaru Foresters in for the first 6000 km service. Altaf kept us informed through the whole progress. Asked us about experience, answered our questions, showed us new features, etc. Make us feel connected, they are there for us. Thanks a lot, great job.

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Recommend Dealer
Yes
Employees Worked With
Altaf Poonawala
Aug 13, 2020 -

Subaru of Calgary responded

Thank you for your wonderful review! We are so happy to hear that you had a great experience at Subaru Calgary.

August 05, 2020

"Wishing I had listened to the negative reviews before me"

- Caylee L

I really wish I had listened to all the negative reviews already posted. Please take this as a warning, you’re going to pay higher dealership prices for your work, work they won’t properly complete, they won’t communicate to you on what’s done and what wasn’t; it’s not a one person issue with the organization, it is organization wide as I spoke with many people who mislead me throughout my dealings. They are just looking to make money however they can and do not have an accountability system for when they mess up. Morally this company has nothing close to your best interest in mind, take your vehicle elsewhere, where it will likely be less expensive, like I wish I had done. I dropped off my vehicle to get some recall work as well as other things for Friday, July 17th, 2020. It was all going great in the beginning, then on Saturday, they called to let me know they had identified some other issues. I said, great, give me a quote and I will likely have you guys fix it while I have it in. They said they would by end of day. Then I heard nothing, so I called back a couple days later, they said they were sorry they didn’t have a quote from parts yet, and would call me back within a few hours. Never got a call back. I called back each day until Wednesday, getting the same answer, promising to call back, blaming it on someone, and never getting a call back. Finally Wednesday I said I can’t wait any longer for this quote I really need my vehicle back, they told me no problem, they had completed all other work (they hadn’t), so I drove in Friday July 24th to get it. I called to confirm what time I would be able to get my vehicle as I live an hour and a half away, and would have to come after work, they confirmed that people would be in until 8pm to let me in, even though the sales side closes earlier, the parts and service side would be open and to just speak to the girls at the desk. I showed up at 7:20, walked in and got rudely asked “what are you doing in here? We’re closed” I explained the situation, they said no one would tell me 8pm, (I promised them I had double check with the lady on the phone and had a friend with me who could confirm that’s what I was told), they went and got my vehicle after complaining about having to go to the back to get it out. Unprofessional but I understand the inconvenience of them having to make up for someone else’s mistake. When I picked it up I went to test the back hatch. It would not open. I tried to get back in, they had locked the doors behind me. A mechanic walked out, I explained the situation and asked him if he could just give me a phone number to call at a later date of who could help me. He said, “I wish I could help you but I’m new here and have no idea” instead of walking back into the building he had a key to, to ask, he walked away. I’ve also since noticed they clearly hadn’t rebalanced the wheels as they said they did. I’ve been in contact with their service manager since, and all I got was “your account manager messed up and that’s unfortunate”. He claimed the 200$ I got charged was to ‘diagnose’ the issue that the button wasn’t working (I could have told you that) even though they didn’t fix it or tell me it wasn’t fixed before I picked it up. He did offer me a bit of a discount if I drove it an hour and a half in again to then get them to fix, but I said I can’t spend any more money at a company that treated me this way or charged me $200 to say the problem I came in to get fixed, is in fact, real. He said that’s all he would do for me. I had a friend later tell me they had a similar issue with this dealership. That’s $600 I sunk in to get burnt out light bulbs changed, and them to tell me my back hatch button doesn’t work. If you’re still with me folks, consider yourself thoroughly warned.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Paul M, Dillon,
Aug 06, 2020 -

Subaru of Calgary responded

Thank you for taking the time to leave us a review. We are sorry to hear about your experience. Your review has been passed along to management and our client experience team. We would appreciate an opportunity to discuss your experience and earn back your business. Please contact us at your convenience at emily@olympicmotors.com.

July 15, 2020

"Good job - bad paperwork?"

- Eugene_V

Last year my car spent about 40 days in the shop for a warranty repair because they kept ordering the wrong parts. For compensation I got some free oil changes that made me come back to this dealership. As I am running all-weather tires all year round, I asked for a tire rotation. I was charged for it, but the checklists show that the wheels were not taken off. I wasn't asked to come back to re-tighten the wheel nuts as usual after taking the wheels off. The advisor claims that it was done, the technician just forgot to record it. Should I believe him? At least they didn't charge for the oil change after I reminded them several times and accepted my declining a bulb change for $50 ($5 part and five minutes work). The shuttle driver was great.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Altaf Poonawala
Jul 17, 2020 -

Subaru of Calgary responded

Hi Eugene, Thank for taking the time to leave us a review. We are sorry to hear about your experience and would appreciate an opportunity to speak with you and earn back your business, Your review has been passed along to our management team. Please contact us at your convenience at emily@olympicmotors.com.

Jul 17, 2020 -

Eugene_V responded

Thank you for considering my review. Management could also look at prices and charges - I was quoted $180 for air filter and cabin air filter replacement, $19.80 worth of "Miscellaneous" was added to my bill. And the next day, when I opened the trunk, the liner was disturbed and the shopping bag hook that was holding it was missing.

April 11, 2020

"awesome"

- JUDY GERARD

We have awesome help from Amber Chan , we highly recommend this talented young women for any interactions concerning our Subaru , she is always there for us and extremely knowledgeable in Subaru VEHICLE's, she is very kind and never laughs at our silly questions on how this or that works .Thanks Amber

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Recommend Dealer
Yes
Employees Worked With
Amber Chan
Apr 13, 2020 -

Subaru of Calgary responded

Hi Judy, Thank you for your wonderful review! Amber is great at what she does, and we are so happy to hear you had such a great experience with our service team at Subaru Calgary!

January 22, 2020

"Altaf has been really helpful everytime I visit Suabru..."

- Sourbh

Altaf has been really helpful everytime I visit Suabru calgary, He clearly explains all the details related to my wrx's service and goes above and beyond to provide the best customer experience. His technical knowledge is also very strong and he always answers all the questions I have.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Altaf Poonawala
Feb 06, 2020 -

Subaru of Calgary responded

Thank you for your wonderful review! We are so happy to hear about your great experience at Subaru Calgary.

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