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Manny Martinez is very accommodating, compassionate, he... - Maricris
Manny Martinez is very accommodating, compassionate, he treats the client as family, not pushing but he made it very comfortable for us when we are making the big decision, we were on a difficult situation but he made things lighter for us and make things possible very flexible, he didn’t give us hard time dealing with some details we wanted same with manager Koshi and finance with Kevin...We had a wonderful and very enjoyable experience with Mercedes Benz West especially with the help of wonderful people on the team...we made the best decision switching from different company and we are truly happy with our experience from Mercedes Benz everything and everyday experience is incredible and interesting. Manny is a great asset to your company and he will make your company the best. To Mercedes Benz West take care and look after the people that taking care of your business. Can’t thank you enough Manny for all your wonderful work and your company for your having us as welcoming to Mercedes family. Kudos to you all with the special help of Roman who managed to arranged time to pick us up during holiday. Thank you you wonderful people especially for Manny who made our wonderful experience with you unforgettable. We will be forever grateful that he helped us to make this new member of our family possible...Mercedes Benz GLE continues to amaze us everytime with interesting features to discover every single day. Manny Martinez is an asset to your company. Keep it up.
Great experience with a friendly and helpful touch - Sridhar Kollipara
We have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Jack is ready to help with any problem or hurdles. Jack is very knowledgeable. He responded to our questions answered every single question promptly during the process. The process was quick and smooth with exceptional quality of delivery. The outcome was superb. For my next car, I will look for Jack at MB.
I went to Mercedes heritage to purchase the 2020 GLC and... - A.postnikova
I went to Mercedes heritage to purchase the 2020 GLC and the sales associate Alex was very helpful and nice but unfortunately we were unable to reach a deal since they would not move off their price. When the general manager, Ben Yates came out to see what he could do for us, he clearly had no desire to make any deal. He was very arrogant and talked down to me. The only thing he did was get us to leave by telling us we needed to find a gold bar inside our trade in to make this deal ever happen. I was willing to purchase that car that day! Will NEVER step foot into that dealership again!
Henry did an excellent job providing my wife and I with a... - Kevin
Henry did an excellent job providing my wife and I with a slightly used GL. He knows the vehicle functions inside and out. We will be back again!
Quality servicing always - Alan
I have been dealing with this dealership for about 3 years and have had servicing completed on several benz cars. Always have an appointment and they are always ready for you and often can provide a service loaner (subject to advance booking). The shuttle service is outstanding with courteous drivers and prompt service.
The service manager has been more than helpful and very solution oriented. Brian goes the second mile and is absolutely very helpful and concerned to provide the best customer experience. Pricing of servicing is rather high end but you probably would find that at any of the Mercedes dealers.