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New Mercedes - Sebastian
After visiting all the places in town that are selling this brand, I was happy to make a deal at Mercedes-Benz Downtown. Charlotte, Robin and Neal helped me through the process of getting my new vehicle. It was great team work overall that exceeded my expectations for sure. Thanks all and keep up the great work!
I had the best service in the Mercedes west end... - Sophia Aghedo
I had the best service in the Mercedes west end dealership. My sale person Alexander Quinn was very respectful, understanding. I am happy with my car
Decent Experience from Dealership - Tremblay88
I received the best experience from the finance team, Carmen and Doug. They saw to not only getting my vehicle approved for financing, but ensured I knew about my vehicle’s options and what was needed of me prior to even setting foot in dealership. Ask for them if financing or leasing is your way of getting your vehicle.
The gentleman that goes by the nickname "Koko" was exceptionally knowledgeable about the vehicle’s technology and how to operate it. Explained in depth how it worked and gave an awesome tutorial inside car. No questions left unanswered with this guy.
Joel from internet sales sought to getting me a fair deal and was transparent through the process of presenting the dealership's offer to me, and took time out of his day to ensure I was alright with vehicle before I signed paperwork.
I did encounter snobby behaviour from a sales person and two other associates, but can't expect everyone to be nice to you, especially when you're only getting a baby Benz lol. Therefore, be aware some people here can make the experience less than ideal if you allow them to.
My vehicle did have an issue or two upon driving it home. Bummed me out at first, however, windshield is very fixable and a quirk of the sensor system, so nothing you can do about that; I just wish it was explained prior to me taking possession of it.
The A class I got is terrific and aesthetically pleasing though, regardless of the issues I encountered. It may not be the most expensive vehicle, but for a young professional it has more than enough to make you look mature, but also lets the inner kid go wild with the technology and peppiness of the engine.
Overall, I would recommend this dealership, vehicle, and the individuals I’ve discussed to sell you your new Mercedes-Benz. Very professional and see to getting the deal done, while treating you with the upmost of respect. No pushy sales tactics or attempts of hiding costs in payments as you'd find at other dealerships.
Horrible service from this dealer. The service manager is... - James
Horrible service from this dealer. The service manager is horrible to deal with and very rude, even to his staff. MB downtown has much better customer service.
Unprofessional, snobby and low skilled sales team. - medellru
This was a second choice to get new GLX, first was in 2014ish...You walked into the store and NO one pays attention to you! You must wait for 10, 20, 30 mins etc...and no one will approach you! Nothing changed from 2014!!! They are claiming to be number 1 in AB!? I dont think so!!! You must physically grab a sales person in order to make him to work for you! I did that. We walked to his office, set and I told him what Im looking for! He responded "we dont have it" while I checked their inventory online and they must have it! I asked what is the internet password in order to show what Im after for...he said in rude mode "I dont know..."...I walked right away from the store at that day!
Second time in a week later, same "no welcome" even on weekdays! Grabbed a sales guy at the front door smoking, walked in and test drove a new GLX. Options I wanna get they didnt have it. after he said to me "nothing we can do for you" (even they could do swap from other dealer etc, - seems he didnt even knew that!) after 5 mins of really short talk about price point, They wanna sale for full sticker while invoice is almost 5grand less, I showed price info and asked to beat it up, but they prefer to stay with the stock, so I walked away. Snobby, highly unprofessional, low skilled sales ppl.
Managment: do a training for your sales team, you are a BIG shame of the industry with such attitude and approach! Cant really understand your region manager why he allows such things!