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Mercedes-Benz Downtown Calgary

4.6

77 Lifetime Reviews

909-15th Street SW , Calgary, Alberta T3C 1E5 Directions
Sales: (403) 232-6400

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77 Reviews of Mercedes-Benz Downtown Calgary

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April 19, 2019

"Worst customer service ever!"

- bonniemwangi

My advise for anyone considering buying a car from this dealership is simple: please save yourself unnecessary agony. I purchased a vehicle from this dealership in February of 2019. They are literally the nicest people you will ever talk to - that is before you write the check. Once the check clears, they turn into monsters. Literally after picking up my ML 350, within ten minutes of purchasing I had to return the vehicle to them because of a "check engine" light! Imagine how unsettling that is. I got my vehicle the next day. Literally the next day, the left light does not work! I figure I won't call them, because at this point I don't really want to deal with them. A few weeks later, I drive out of town, had a flat tire. Upon trying to change the tire, I find out that there is a special tool I need to take out the tire. And, you guessed it, it's missing in my car. Given that it's 11pm, am desparate. I get charged almost $350 by a car wit specialzed tools to change the tire, and I had to pay $40 to buy that tool. The snake oil salesman whol sold me the car tells me to not worry - they will reimbursement the cost. After almost 1 month of run-arounds, I get scolded by a "manager" about why I did not call the sales man at 11pm when I had a tire, rather than calling some company to help me. Forget that I was out of town and it was 11pm! Eventually, they refuse to reimburse. The painful part was not financial - it was the sheer lack of ownership of an issue. It was the way they treat people like garbage. I would not touch that dealership with a ten foot pole.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Rob Nelles
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2019

"Exceptional srervice provided by Justin and Arif."

- d236

My experience with everyone was excellent. Everything went smoothly and there were no surprises. I would recommend this dealership over their competition as I have had experience with both.

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Recommend Dealer
Yes
Employees Worked With
Arif Budhwani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Espanol
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin Edgar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 06, 2019

"Hiding car history, dishonest sales"

- ionut

Without going into details, a bad first experience was turned into a better one after one of the senior managers got in touch to improve customer satisfaction

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Arif Budhwani
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mazen Aboulhosn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 14, 2019

"Excellent and personalized service!"

- LoranneB

I can't say enough about my experience with my new Mercedes purchase. I custom ordered my G550 and knew it would take time to get it delivered. Charlotte personally kept me up to date on the progress and when I would receive it. Justin ensured everything was on schedule and met all expectations. When the vehicle arrived, Charlotte personally delivered it and every step was taken to ensure I was completely happy. Mike was professional and great to deal with, and Neal made sure I was informed of all the amazing "bells and whistles" that came with my vehicle. A true pleasure to deal with all of them, and service was always sincere and with a smile! This is my third Mercedes from this dealership, and that is why we keep coming back. I can't recommend Mercedes Downtown enough to anyone in the market for a Mercedes! Sincerely, Loranne B

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charlotte Bennett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Jennings
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neal Sukhu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin Edgar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 14, 2019 -

Mercedes-Benz Downtown Calgary responded

Thank you Loranne! Congratulations or purchasing and taking delivery of your G550. Charlotte, Justin, Mike, Neal and the entire team here are very grateful for you as a client and for posting this incredible review. We look forward to seeing you for your 4th, 5th, 6th and more Mercedes-Benz in the future. We can't wait to take care of all the people you recommend to us. Our service department definitely appreciates you noting their part in your level of satisfaction. Have a great day, enjoy your G and All the Best! Not that you need this reminder... but.... our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Thanks again and all the best! Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

February 18, 2019

"Excellent Total Experience"

- JMann1973

Recently purchased a c450 AMG from Charlotte and team. I am so pleased that I decided to buy from them. They made the entire experience very enjoyable and I would highly recommend dealing with them. Charlotte, Mazen and John were all first class and looked after me from beginning to end. Special shout out to Mike and Neal...you guys are awesome and a pleasure to deal with. Thanks to all of you and I will definitely get my next car from you. Jason

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charlotte Bennett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Jennings
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neal Sukhu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Espanol
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mazen Aboulhosn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 18, 2019 -

Mercedes-Benz Downtown Calgary responded

Charlotte, Mazen, John, Mike, Neal and the entire team @mbdttyyc thank you for your kind words and great rating. We look forward to see you for your next car as well. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

December 31, 2018

"friendly, (not pushy at all) informative and efficient."

- hello 22

Charlotte was sweet and informative. I would recommend her to a friend. Neal was also great with his tutorial on the vehicle. Lisa was also very nice in the leasing dept

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charlotte Bennett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 02, 2019 -

Mercedes-Benz Downtown Calgary responded

Charlotte, Neal, Lisa and the entire team @mbdttyyc thank you for your kind words and great rating. We look forward to your recommendations and serving you in the future. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

December 15, 2018

"Excellent service"

- Abi

I was at Mercedes downtown service department for a new winter tire and wheel. The service rep was waiting and had all my information. I was just getting comfortable when I was told my car was ready! New tire and wheels and a free car wash.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mrnik, Lola Green
Dec 17, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you Abi. Wow, one 5 Star review from you from Sales and now a 5 Star review from you for Service. Here's hoping you were at least able to grab one of our great coffee drinks in your short visit. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

December 15, 2018

"Nothing but the best!"

- Abi

Excellent sales team and customer focused. I was a repeat customer at Mercedes downtown and the quality of service managed to exceed my expectation again.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Arif Budhwani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neal Sukhu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robin Tse
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 17, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you Abi. Your review encompassed many things we love to read including 1) Being a Repeat Customer, 2) High Quality of Service, and finally... 3) Exceeding your expectation. We greatly appreciate your kind review and look forward to serving you in the future. Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

November 30, 2018

"What can I say?"

- SID

All the staff that I have dealt with either in Sales or Service have been very professional, nice people and they really do a good job. THANKS everyone!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bev Bell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Nelles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lisa Zhang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 04, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you Sid. Bev, Rob, Lisa and the entire team here at #mbdtyyc appreciate you taking the time to compose this review for us. You are quite welcome, and we hope to continue to perform at the level of satisfaction you have become accustomed to. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

November 20, 2018

"Great People"

- Pickett

I had the privilege and great experience of buying a new 400 GLE SUV at the Mercedes-Benz dealership downtown Calgary. Dealing with the Sales Rep (Charlotte Bennett) was an excellent experience and she was very accommodating when looking at the vehicles. We test drove about 4 vehicles until I found, with her help the vehicle for me. I had come into the dealership to just look at some of the vehicles but ended up buying my SUV a few hours later. It was a great offer on the vehicle that I could not pass up. In saying this, everyone at this dealership treated myself and my wife with great friendship. I would also like to give Michael Jennings (Customer Experience Manager) also outstanding marks for taking the time (almost 2 hours) to go over and explain every feature of this vehicle with great enthusiasm. I felt bad for taking up so much of his time but he wanted to make sure I knew everything about the vehicle. Very Impressed. He also told me to call him anytime if I had any other questions or forgot what a certain feature did. They made me and my wife feel great in buying this vehicle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charlotte Bennett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Jennings
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lisa Zhang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin Edgar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 22, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you on behalf of Charlotte, Michael, Lisa, Justin and the entire team here at MBDTYYC. Your review encompasses all the sentiments we would hope all of our customers would express if they were to review us. You made our team smile by all of your kind words and we look forward to serving you both for many years to come. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

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