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Mercedes-Benz Downtown Calgary
4.7
69 Lifetime Reviews
909-15th Street SW , Calgary, Alberta T3C 1E5 Directions DirectionsSales: (403) 232-6400
Customer Service
Quality of Work
Friendliness
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Overall Experience
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69 Reviews of Mercedes-Benz Downtown Calgary
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Helpful November 20, 2018
"Great People"
- PickettI had the privilege and great experience of buying a new 400 GLE SUV at the Mercedes-Benz dealership downtown Calgary. Dealing with the Sales Rep (Charlotte Bennett) was an excellent experience and she was very accommodating when looking at the vehicles. We test drove about 4 vehicles until I found, with her help the vehicle for me. I had come into the dealership to just look at some of the vehicles but ended up buying my SUV a few hours later. It was a great offer on the vehicle that I could not pass up. In saying this, everyone at this dealership treated myself and my wife with great friendship. I would also like to give Michael Jennings (Customer Experience Manager) also outstanding marks for taking the time (almost 2 hours) to go over and explain every feature of this vehicle with great enthusiasm. I felt bad for taking up so much of his time but he wanted to make sure I knew everything about the vehicle. Very Impressed. He also told me to call him anytime if I had any other questions or forgot what a certain feature did. They made me and my wife feel great in buying this vehicle.
Read MoreEmployees Worked With
Charlotte Bennett
Michael Jennings
Lisa Zhang
Justin Edgar
November 14, 2018
"The Best or Nothing"
- Ian HWe have purchased 5 Benz in the past 10 years. Mercedes Benz Downtown Calgary has given us the best experience by far. Rob Nelles has been extremely professional and helpful. My wife placed a factory order for a new wagon and felt Rob explained the details and process that gave her the confidence to wait 5 months for exactly the vehicle she wanted. We recently recommended Rob to our niece who purchased a new GLC. We will continue to recommend MBDT to family & friends.
Read MoreEmployees Worked With
Rob Nelles
John Espanol
September 27, 2018
"One Year Post Purchase"
- Blair RAbout 14 months ago we bought an AMG CLA45, Jon Hughes was our salesmen and Neil (AKA Hair Club). Our post Sale Delivery Associate completed the delivery. (This is a wicked fast spirited car to be sure, it does many many things well). 12 months post delivery the Service Message lights up even though we only had 11,000K on the car. So the car goes in, it needed nothing, not even a squeak or rattle to be looked after, simple service, that’s it. We pick the car up, it has been serviced and a complimentary wash. Once home and under the lights we notice that the car looks like it was washed with sandpaper....... yup, you may have guessed by now that the chap who washed the car did not have all the dirt and grit out of the wash mitt. The car looked bad. I immediately called Jon, told him what I was looking at, he instructed me to,bring the car down so they could have a look. Frankly speaking, I expected some resistance in ownership of what had happened. Was I ever wrong! The Dealership took FULL responsibility of the circumstance. I dropped the car off, was given a loaner and the car was given to a chap by the name of Art Shaw, the in house Detail Guru. I was confident that most of the car would polish out but there was some deep scratches in the paint. And of course the car is Black! Fast forward, 2 days later I was called to come to inspect the car. Upon arrival, downstairs we went, under the fluorescent lights, there it sat. Without ANY over exaggeration, the car looked better than the day we spotted it in the show room. It was unreal what Art did, the car looked like electricity was running though it, everywhere, electrifying glisten, polished (and polished correctly) everywhere. The real reason for this post is that the Dealership could have done nothing, after all the car has been on the road for over a year and for sure, light scratches happen from day to day driving but t they didn’t. THEY STOOD UP, THEY TOOK FULL ACCOUNTABILITY FOR THE MISHAP AND FIXED THE ISSUE. Very refreshing and again, a wonderful job (you may want to think about their Detailing services after this post :)). So far our purchase experience and ownership experience has been second to none, the car is great (thanks MB) and dealing with Downtown Mercedes Benz of Calgary has been delightful. Good car, great Dealership. Well done Downtown, well done.
Read MoreEmployees Worked With
Jonathan Hughes
Neal Sukhu
Other Employees :
Art Shaw
August 31, 2018
"Excellent as always"
- breedcreekI couldn't have had a better experience. Everyone I dealt with was excellent. Mike was very patient and thorough in explaining all the features. John (in Finance) was fantastic too. This is the third vehicle I've purchased from Danny Williams and I must say, he's phenomenal. I recommend him to all my friends and would encourage anyone looking to purchase a Mercedes to seek him out. Always very friendly, professional and willing to go the extra mile to make everything just right. Couldn't give a higher recommendation.
Read MoreEmployees Worked With
Michael Jennings
Danny Williams
John Espanol
August 31, 2018
"Disappointing, once they have your money you don't matter"
- panzerkinderAre you thinking of buying a sprinter? Before you do, our experience with Mercedes (Downtown Mercedes in Calgary in particular) has been horrible. We bought the van based on its reputation for being reliable and for superior fuel economy. We have been let down on both accounts. We have had to have our van towed several times due to it breaking down (including the day we bought it on the drive home...that should have been our first clue that we had bought a problem vehicle). We were specifically told to expect to get over 1100 kilometres to a tank and average about 525 (our highest was just under 600 when we were on a highway road trip). Fuel economy was one of our reasons for buying this van and we were either completely mislead or their continues to be a problem with our van. If you are going to buy a sprinter, please know that our experience has been incredibly frustrating. We have contacted Mercedes Canada and the dealership multiple times and have been told things like "your brakes squeal because you don't brake aggressively enough" "we won't send you a customer service satisfaction survey because we know you aren't happy" "you live in southern alberta so thats why you don't get good fuel economy" I have been trying for 2-1/2 years to address the multiple issues we have had and continue to have with our van. Unfortunately it feels like now that our money is spent that we aren't a customer whose issues matter to Mercedes. Please feel free to contact me about our issues. And if you buy from Mercedes, please know we have given Mercedes multiple chances to address our issues and they have chosen not to. We get stopped all the time and asked about our cool looking van and if nothing else, we can let people know that unfortunately its been a significant let down.
Read MoreEmployees Worked With
Bev Bell
Justin Edgar
August 02, 2018
"I have no hesitation in recommending Downtown Mercedes "
- JeffLyn01From the moment we walked through the doors, my Wife and I where treated like Family. I can only say very good things in regards to Downtown Mercedes, it was a great experiance from start to finish. Jeff/Evelyn
Read MoreEmployees Worked With
Ralph Leith
Neal Sukhu
John Espanol
Lisa Zhang
Mazen Aboulhosn
Justin Edgar
August 01, 2018
"Excellent Service"
- JM56I found the service at Downtown Calgary Mercedes to be very professional and friendly. Both Danny and Neil were great to deal with! Danny worked hard to find me the right car and was always responsive to my emails. Neil was very patient and informative when assisting me with all the features available for my new car. I would recommend Mercedes-Benz Downtown Calgary to anyone shopping for a well-maintained luxury car.
Read MoreEmployees Worked With
Neal Sukhu
Danny Williams
Lisa Zhang
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