1 star is to many stars for Mercedes Benz Downtown. I am saddened to write this review but I recommend to RUN not walk away from this dealership.
I bought my $110,000 dream car here and the entire experience was a nightmare. I understand COVID resulted in delays and I was ok with this but once my dealer quit, I not only was treated with disregard but UTTER disrespect.
My car battery failed within the first few months of owning it and not only was I treated like this was a non issue but given a loaner car worth 1/10th the price of my car and not given an ETA.
Low and behold one month later the car was fixed (faster than expected, I admit). No compensation was made, no apology... nothing.... I was offered to have my tires changed, which I was happily accepted. However, the morning of pickup I was sent a $200 bill....
Maybe I am wrong here but I feel the least Mercedes could have done (for me being patient for a month) is change my ties (that they called and offered to do) at no charge.
I called early to discuss with management (no one available but the receptionist offered to have the GM call me), however, no one returned my call. So after 3 hours I called to talk to the GM...again. NOW this is the MAJOR issue I had... Justin the GM of Mercedes Benz, got on the phone and had the audacity to say... word for word.... "you pulled me out of a meeting for this".... I own a business myself, that is customer service based (and we sell items a lot less expensive than this) and can NOT fathom saying this to a customer, ANY customer.... Yet alone one who paid over $100k AND had a faulty car sold to them....I was also left to wonder if I were a man, would he have had the nerve to say this to me?????
I am literally disgusted with my experience at Mercedes, with Justin and his team. I will never be returning and sadly have a bad taste in my mouth, over a brand that was truly one I admired and dreamed of owning all my life.
There are many luxury brands out there, that I am sure would provide me with, not only a luxury vehicle but a luxury experience, that Mercedes Downtown Calgary dreadfully failed at...