About 14 months ago we bought an AMG CLA45, Jon Hughes was our salesmen and Neil (AKA Hair Club). Our post Sale Delivery Associate completed the delivery. (This is a wicked fast spirited car to be sure, it does many many things well).
12 months post delivery the Service Message lights up even though we only had 11,000K on the car. So the car goes in, it needed nothing, not even a squeak or rattle to be looked after, simple service, that’s it. We pick the car up, it has been serviced and a complimentary wash. Once home and under the lights we notice that the car looks like it was washed with sandpaper....... yup, you may have guessed by now that the chap who washed the car did not have all the dirt and grit out of the wash mitt. The car looked bad. I immediately called Jon, told him what I was looking at, he instructed me to,bring the car down so they could have a look. Frankly speaking, I expected some resistance in ownership of what had happened.
Was I ever wrong! The Dealership took FULL responsibility of the circumstance. I dropped the car off, was given a loaner and the car was given to a chap by the name of Art Shaw, the in house Detail Guru.
I was confident that most of the car would polish out but there was some deep scratches in the paint. And of course the car is Black!
Fast forward, 2 days later I was called to come to inspect the car. Upon arrival, downstairs we went, under the fluorescent lights, there it sat. Without ANY over exaggeration, the car looked better than the day we spotted it in the show room. It was unreal what Art did, the car looked like electricity was running though it, everywhere, electrifying glisten, polished (and polished correctly) everywhere.
The real reason for this post is that the Dealership could have done nothing, after all the car has been on the road for over a year and for sure, light scratches happen from day to day driving but t they didn’t. THEY STOOD UP, THEY TOOK FULL ACCOUNTABILITY FOR THE MISHAP AND FIXED THE ISSUE. Very refreshing and again, a wonderful job (you may want to think about their Detailing services after this post :)).
So far our purchase experience and ownership experience has been second to none, the car is great (thanks MB) and dealing with Downtown Mercedes Benz of Calgary has been delightful. Good car, great Dealership. Well done Downtown, well done.