Mercedes-Benz Downtown Calgary

1 star is to many stars for Mercedes Benz Downtown. I am saddened to write this review but I recommend to RUN not walk away from this dealership. I bought my $110,000 dream car here and the entire experience was a nightmare. I understand COVID resulted in delays and I was ok with this but once my dealer quit, I not only was treated with disregard but UTTER disrespect. My car battery failed within the first few months of owning it and not only was I treated like this was a non issue but given a loaner car worth 1/10th the price of my car and not given an ETA. Low and behold one month later the car was fixed (faster than expected, I admit). No compensation was made, no apology... nothing.... I was offered to have my tires changed, which I was happily accepted. However, the morning of pickup I was sent a $200 bill.... Maybe I am wrong here but I feel the least Mercedes could have done (for me being patient for a month) is change my ties (that they called and offered to do) at no charge. I called early to discuss with management (no one available but the receptionist offered to have the GM call me), however, no one returned my call. So after 3 hours I called to talk to the GM...again. NOW this is the MAJOR issue I had... Justin the GM of Mercedes Benz, got on the phone and had the audacity to say... word for word.... "you pulled me out of a meeting for this".... I own a business myself, that is customer service based (and we sell items a lot less expensive than this) and can NOT fathom saying this to a customer, ANY customer.... Yet alone one who paid over $100k AND had a faulty car sold to them....I was also left to wonder if I were a man, would he have had the nerve to say this to me????? I am literally disgusted with my experience at Mercedes, with Justin and his team. I will never be returning and sadly have a bad taste in my mouth, over a brand that was truly one I admired and dreamed of owning all my life. There are many luxury brands out there, that I am sure would provide me with, not only a luxury vehicle but a luxury experience, that Mercedes Downtown Calgary dreadfully failed at...

We purchased a Mercedes Cabriolet through Danny at the dealership and I can honestly say that was the easiest car buying experience we have ever had! Danny is true to his word and an amazing salesman to deal with. I would highly recommend Danny and this dealership!!

Be careful when buying any demo or used cars from them especially if you do not live in Calgary. Their customer service is beyond lackluster towards those not currently residing within the city.  I paid $41,282 to buy a 2020 BENZ GlA 250 demo car from them on July 7th 2020 and I live in Toronto. Firstly they told me the car would be delivered to a Mercedes(MB) dealership near my home however my car was actually delivered to a random parking lot over 50 KM from my house. When I went there to pick up my car, I found many scuffs and scratches on the car’s body and a lot of dirty brake dust in all four rims. I contacted sales immediately on the same day and he told me I can claim a reimbursement of my vehicle from the vehicle relocation company. Then I tried to claim it from a vehicle relocation company and received their inspection report with signatures from MB staff in MB Calgary stating that they too have noticed these problems when checking over my car. That means MB Calgary knew the condition of the vehicle was not up to standards yet still delivered it to me as a new(demo) car. From my understanding, a demo car should be like a new car and at least the car’s body should appear to be like a new car. My insurance company checked this car’s record and told me this car is a demo car and charged me the rate as a new car.  However, when I contacted MB Calgary to help me fix my car, they have done nothing to help me.  I have both called and emailed Vehicle inspection report to their customer experience manager and he told me he cannot help and instead redirected me to poo sales. Then I called sales again for help and the department began ignoring my phone number. It looks like they have no customer service after they sold the car to me. The overall experience feels very similar to a scam. It is clear with the reports sent to me that they were aware there were some problems with their car body but they still sent it to me because they think I am out of Calgary and therefore cannot go to them directly. After the payment was given to them, I received no communication with the dealership from that point forward. This situation has left me both angry and in disbelief. I will set up similar reviews on RedFlag and similar websites  to show an inspection report from a car relocation company to prove my claim.

Bought the vehicle new from them. I had all required services done by them. Yet the vehicle started leaking oil within the guarantee period. Took it in for repairs and had to pay for repairs because the repairs were done outside service period. Got vehicle back and same oil leak still persisting. Took it back again and told previous part was faulty. Got vehicle back and same oil leak still persisting. Now the check engine light also came on. Took vehicle back and was told there is a new oil leak and repair costs would be in excess of $2,000. I then decided to go somewhere else and I had the vehicle properly repaired. I was advised that the oil leak was probably the same from the start and was misdiagnosed by Mercedes. I was also told that Mercedes damaged the engine support mount bolts as two were stripped and others were loose. I reported this to Mercedes Canada and to Downtown Mercedes and was told they would investigate the matter and send me a report. It is now two months later and nobody has been in touch with me. My further correspondence to Mercedes Canada and to Downtown Mercedes has been ignored. My impression is that Mercedes Downtown is good for an oil change but beyond that their technicians are incompetent.

We have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Jack is ready to help with any problem or hurdles. Jack is very knowledgeable. He responded to our questions answered every single question promptly during the process. The process was quick and smooth with exceptional quality of delivery. The outcome was superb. For my next car, I will look for Jack at MB.

Good sales and service experience. Bought the vehicle from Jack and went with the same dealership for service though Country hills dealership has better accessibility. Mike Jennings does an awesome job with customer service. This dealership is rated one of the best in the world for customer experience. As much as I despise driving to Downtown its worth it

After visiting all the places in town that are selling this brand, I was happy to make a deal at Mercedes-Benz Downtown. Charlotte, Robin and Neal helped me through the process of getting my new vehicle. It was great team work overall that exceeded my expectations for sure. Thanks all and keep up the great work!

Very friendly team, great service and great deals! The team was informative and patient I have no hesitation recommending Mercedes downtown Calgary to family and friends.

Danny,Jesse, and the team keep me coming back to Mercedes-Benz Downtown Calgary Genuine interest and follow through on all representations made is a table stake for building a relationship and this team delivers!

My advise for anyone considering buying a car from this dealership is simple: please save yourself unnecessary agony. I purchased a vehicle from this dealership in February of 2019. They are literally the nicest people you will ever talk to - that is before you write the check. Once the check clears, they turn into monsters. Literally after picking up my ML 350, within ten minutes of purchasing I had to return the vehicle to them because of a "check engine" light! Imagine how unsettling that is. I got my vehicle the next day. Literally the next day, the left light does not work! I figure I won't call them, because at this point I don't really want to deal with them. A few weeks later, I drive out of town, had a flat tire. Upon trying to change the tire, I find out that there is a special tool I need to take out the tire. And, you guessed it, it's missing in my car. Given that it's 11pm, am desparate. I get charged almost $350 by a car wit specialzed tools to change the tire, and I had to pay $40 to buy that tool. The snake oil salesman whol sold me the car tells me to not worry - they will reimbursement the cost. After almost 1 month of run-arounds, I get scolded by a "manager" about why I did not call the sales man at 11pm when I had a tire, rather than calling some company to help me. Forget that I was out of town and it was 11pm! Eventually, they refuse to reimburse. The painful part was not financial - it was the sheer lack of ownership of an issue. It was the way they treat people like garbage. I would not touch that dealership with a ten foot pole.