Mercedes-Benz Downtown Calgary
77 Lifetime Reviews
909-15th Street SW , Calgary, Alberta T3C 1E5 Directions Directions
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77 Reviews of Mercedes-Benz Downtown Calgary
"Worst customer service ever!"
- bonniemwangiMy advise for anyone considering buying a car from this dealership is simple: please save yourself unnecessary agony. I purchased a vehicle from this dealership in February of 2019. They are literally the nicest people you will ever talk to - that is before you write the check. Once the check clears, they turn into monsters. Literally after picking up my ML 350, within ten minutes of purchasing I had to return the vehicle to them because of a "check engine" light! Imagine how unsettling that is. I got my vehicle the next day. Literally the next day, the left light does not work! I figure I won't call them, because at this point I don't really want to deal with them. A few weeks later, I drive out of town, had a flat tire. Upon trying to change the tire, I find out that there is a special tool I need to take out the tire. And, you guessed it, it's missing in my car. Given that it's 11pm, am desparate. I get charged almost $350 by a car wit specialzed tools to change the tire, and I had to pay $40 to buy that tool. The snake oil salesman whol sold me the car tells me to not worry - they will reimbursement the cost. After almost 1 month of run-arounds, I get scolded by a "manager" about why I did not call the sales man at 11pm when I had a tire, rather than calling some company to help me. Forget that I was out of town and it was 11pm! Eventually, they refuse to reimburse. The painful part was not financial - it was the sheer lack of ownership of an issue. It was the way they treat people like garbage. I would not touch that dealership with a ten foot pole.
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Helpful "Exceptional srervice provided by Justin and Arif."
- d236My experience with everyone was excellent. Everything went smoothly and there were no surprises. I would recommend this dealership over their competition as I have had experience with both.
Read More"Hiding car history, dishonest sales"
- ionutWithout going into details, a bad first experience was turned into a better one after one of the senior managers got in touch to improve customer satisfaction
Read More"Excellent and personalized service!"
- LoranneBI can't say enough about my experience with my new Mercedes purchase. I custom ordered my G550 and knew it would take time to get it delivered. Charlotte personally kept me up to date on the progress and when I would receive it. Justin ensured everything was on schedule and met all expectations. When the vehicle arrived, Charlotte personally delivered it and every step was taken to ensure I was completely happy. Mike was professional and great to deal with, and Neal made sure I was informed of all the amazing "bells and whistles" that came with my vehicle. A true pleasure to deal with all of them, and service was always sincere and with a smile! This is my third Mercedes from this dealership, and that is why we keep coming back. I can't recommend Mercedes Downtown enough to anyone in the market for a Mercedes! Sincerely, Loranne B
Read More"Excellent Total Experience"
- JMann1973Recently purchased a c450 AMG from Charlotte and team. I am so pleased that I decided to buy from them. They made the entire experience very enjoyable and I would highly recommend dealing with them. Charlotte, Mazen and John were all first class and looked after me from beginning to end. Special shout out to Mike and Neal...you guys are awesome and a pleasure to deal with. Thanks to all of you and I will definitely get my next car from you. Jason
Read More"friendly, (not pushy at all) informative and efficient."
- hello 22Charlotte was sweet and informative. I would recommend her to a friend. Neal was also great with his tutorial on the vehicle. Lisa was also very nice in the leasing dept
Read More"Excellent service"
- AbiI was at Mercedes downtown service department for a new winter tire and wheel. The service rep was waiting and had all my information. I was just getting comfortable when I was told my car was ready! New tire and wheels and a free car wash.
Read More"Great People"
- PickettI had the privilege and great experience of buying a new 400 GLE SUV at the Mercedes-Benz dealership downtown Calgary. Dealing with the Sales Rep (Charlotte Bennett) was an excellent experience and she was very accommodating when looking at the vehicles. We test drove about 4 vehicles until I found, with her help the vehicle for me. I had come into the dealership to just look at some of the vehicles but ended up buying my SUV a few hours later. It was a great offer on the vehicle that I could not pass up. In saying this, everyone at this dealership treated myself and my wife with great friendship. I would also like to give Michael Jennings (Customer Experience Manager) also outstanding marks for taking the time (almost 2 hours) to go over and explain every feature of this vehicle with great enthusiasm. I felt bad for taking up so much of his time but he wanted to make sure I knew everything about the vehicle. Very Impressed. He also told me to call him anytime if I had any other questions or forgot what a certain feature did. They made me and my wife feel great in buying this vehicle.
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