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Mercedes-Benz Downtown Calgary
4.6
82 Lifetime Reviews
909-15th Street SW , Calgary, Alberta T3C 1E5 Directions DirectionsSales: (403) 232-6400
Customer Service
Quality of Work
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Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
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82 Reviews of Mercedes-Benz Downtown Calgary
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June 14, 2020
"Great experience with a friendly and helpful touch "
- Sridhar KolliparaWe have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Jack is ready to help with any problem or hurdles. Jack is very knowledgeable. He responded to our questions answered every single question promptly during the process. The process was quick and smooth with exceptional quality of delivery. The outcome was superb. For my next car, I will look for Jack at MB.
Read MoreEmployees Worked With
Jack Liu
Helpful January 03, 2020
"Good sales and service experience. Bought the vehicle..."
- Sam RGood sales and service experience. Bought the vehicle from Jack and went with the same dealership for service though Country hills dealership has better accessibility. Mike Jennings does an awesome job with customer service. This dealership is rated one of the best in the world for customer experience. As much as I despise driving to Downtown its worth it
Read MoreEmployees Worked With
Jack Liu
Other Employees :
Michael Jennings
July 30, 2019
"New Mercedes"
- SebastianAfter visiting all the places in town that are selling this brand, I was happy to make a deal at Mercedes-Benz Downtown. Charlotte, Robin and Neal helped me through the process of getting my new vehicle. It was great team work overall that exceeded my expectations for sure. Thanks all and keep up the great work!
Read MoreEmployees Worked With
Charlotte Bennett
Neal Sukhu
Robin Tse
Other Employees :
Hannah
June 11, 2019
"Great service, great deal. "
- RobertVery friendly team, great service and great deals! The team was informative and patient I have no hesitation recommending Mercedes downtown Calgary to family and friends.
Read MoreEmployees Worked With
Charlotte Bennett
Danny Williams
Lisa Zhang
June 11, 2019
"Keeping me in the Mercedes Benz family"
- Mike11Danny,Jesse, and the team keep me coming back to Mercedes-Benz Downtown Calgary Genuine interest and follow through on all representations made is a table stake for building a relationship and this team delivers!
Read MoreEmployees Worked With
Neal Sukhu
Danny Williams
Robin Tse
April 19, 2019
"Worst customer service ever!"
- bonniemwangiMy advise for anyone considering buying a car from this dealership is simple: please save yourself unnecessary agony. I purchased a vehicle from this dealership in February of 2019. They are literally the nicest people you will ever talk to - that is before you write the check. Once the check clears, they turn into monsters. Literally after picking up my ML 350, within ten minutes of purchasing I had to return the vehicle to them because of a "check engine" light! Imagine how unsettling that is. I got my vehicle the next day. Literally the next day, the left light does not work! I figure I won't call them, because at this point I don't really want to deal with them. A few weeks later, I drive out of town, had a flat tire. Upon trying to change the tire, I find out that there is a special tool I need to take out the tire. And, you guessed it, it's missing in my car. Given that it's 11pm, am desparate. I get charged almost $350 by a car wit specialzed tools to change the tire, and I had to pay $40 to buy that tool. The snake oil salesman whol sold me the car tells me to not worry - they will reimbursement the cost. After almost 1 month of run-arounds, I get scolded by a "manager" about why I did not call the sales man at 11pm when I had a tire, rather than calling some company to help me. Forget that I was out of town and it was 11pm! Eventually, they refuse to reimburse. The painful part was not financial - it was the sheer lack of ownership of an issue. It was the way they treat people like garbage. I would not touch that dealership with a ten foot pole.
Read MoreEmployees Worked With
Rob Nelles
April 17, 2019
"Exceptional srervice provided by Justin and Arif."
- d236My experience with everyone was excellent. Everything went smoothly and there were no surprises. I would recommend this dealership over their competition as I have had experience with both.
Read MoreEmployees Worked With
Arif Budhwani
John Espanol
Justin Edgar
April 06, 2019
"Hiding car history, dishonest sales"
- ionutWithout going into details, a bad first experience was turned into a better one after one of the senior managers got in touch to improve customer satisfaction
Read MoreEmployees Worked With
Arif Budhwani
Mazen Aboulhosn
March 14, 2019
"Excellent and personalized service!"
- LoranneBI can't say enough about my experience with my new Mercedes purchase. I custom ordered my G550 and knew it would take time to get it delivered. Charlotte personally kept me up to date on the progress and when I would receive it. Justin ensured everything was on schedule and met all expectations. When the vehicle arrived, Charlotte personally delivered it and every step was taken to ensure I was completely happy. Mike was professional and great to deal with, and Neal made sure I was informed of all the amazing "bells and whistles" that came with my vehicle. A true pleasure to deal with all of them, and service was always sincere and with a smile! This is my third Mercedes from this dealership, and that is why we keep coming back. I can't recommend Mercedes Downtown enough to anyone in the market for a Mercedes! Sincerely, Loranne B
Read MoreEmployees Worked With
Charlotte Bennett
Michael Jennings
Neal Sukhu
Justin Edgar
February 18, 2019
"Excellent Total Experience"
- JMann1973Recently purchased a c450 AMG from Charlotte and team. I am so pleased that I decided to buy from them. They made the entire experience very enjoyable and I would highly recommend dealing with them. Charlotte, Mazen and John were all first class and looked after me from beginning to end. Special shout out to Mike and Neal...you guys are awesome and a pleasure to deal with. Thanks to all of you and I will definitely get my next car from you. Jason
Read MoreEmployees Worked With
Charlotte Bennett
Michael Jennings
Neal Sukhu
John Espanol
Mazen Aboulhosn
