Mercedes-Benz Edmonton West

Mistakes, lies, poor communication, unreturned phone calls, broken promises... all part of the experience you can count on with the Service Department at Mercedes-Benz Edmonton West. I highly recomme calls, broken promises... all part of the experience you can count on with the Service Department at Mercedes-Benz Edmonton West. I highly recommend anyone with a Mercedes-Benz deal elsewhere. Don't let their incompetence get in the way of what could be a painless experience. My simple service (tire replacement) took 10 weeks with all kinds of frustration and errors. My vehicle was delivered to my home and left unlocked with the key inside... I was told to come pick up my wheels and tires only to find the tires weren't mounted and I was sent home not ONCE but TWICE with nothing but and afternoon wasted. No apologies and this was from the Service Manager (Garrett Dyck) who was personally looking after this to ensure it went smoothly. More

We had a service emergency with stolen vehicle! Skylar and Manny were outstanding. Their assistance helped us get our vehicle back. We are so grateful for their time and effort when no one else cou Skylar and Manny were outstanding. Their assistance helped us get our vehicle back. We are so grateful for their time and effort when no one else could help us. 💗 More

My wife and I bought a 2019 Mercedes GLC C43 AMG Coup from this dealership last week and we absolutely LOVE this beast of a Car. I must say I was really impressed by the level of professionalism we recei from this dealership last week and we absolutely LOVE this beast of a Car. I must say I was really impressed by the level of professionalism we received from Nelson. Not only did he personally respond to my initial enquiry, he was amazing throughout the whole process from the test drive to closing the deal. I must say it was the best experience I have received from a Car dealership by far. He went the extra mile to make sure we're happy with our new purchase even calling me a couple of days later to make sure we're still happy with the vehicle. Never did we feel pressured to close the deal in anyway. I will highly recommend Nelson to anyone interested in buying a Mercedes. More

Bought a C43 AMG today and the was very impressed how well I was treated by the staff and how easy the experience was getting into my first Mercedes Benz. I had to pleasure of working with Dari and was v well I was treated by the staff and how easy the experience was getting into my first Mercedes Benz. I had to pleasure of working with Dari and was very fair and willing to put in the extra effort to make sure I got what I wanted. Overall very happy with my experience and will definitely be recommending Dari and Mercedes Benz Edmonton west to anyone interested in buying a car in the future More

I bought a CLS 53 at your dealership and it was perfect. Thanks to hammed, he did a great job for me getting me the car, I wanted to get a c300 but he showed me the CLS and I fell in love with the car. Am c Thanks to hammed, he did a great job for me getting me the car, I wanted to get a c300 but he showed me the CLS and I fell in love with the car. Am coming back to your office to give you a ride in my sweet car Thanks hammed thanks Edmonton benz .. You guys are amazing ……… More

My wife and I purchased a 2021 E450 Cabriolet on July 29/21. By the luck of the draw we were hooked up with Dari Mahfouz. The whole experience was quite enjoyable, with Dari and his associates making th 29/21. By the luck of the draw we were hooked up with Dari Mahfouz. The whole experience was quite enjoyable, with Dari and his associates making the transaction as simple for us as possible. This included meeting us halfway between Edmonton and where we live in Prince Albert to facilitate a seamless transfer of vehicles. In Aug of 22 we again contacted Dari and purchased a 2022 E450 sedan. As was the case in the first instance, Dari was exceptional to deal with. I would highly recommend him to anyone interested in purchasing a high quality vehicle with a very low stress factor attached. More

We recently purchased a Mercedes GLE 450 and dealt almost exclusively with Dari Mahfouz. I have to say that our dealings with him were superlative in every conceivable way. Of course, he was very knowledgea exclusively with Dari Mahfouz. I have to say that our dealings with him were superlative in every conceivable way. Of course, he was very knowledgeable about the vehicles and what they had to offer, which you would expect from any sales person, but what made the experience so far above the norm is Dari's honesty and his professionalism. It wasn't forced or fake but is reflective of the individual. There was no pressure. He also has a great sense of humor and made the experience very enjoyable. We had been considering the idea of buying a Mercedes for over a year, and only went to the dealership to look, as we had done on previous occasions. He sold us on the vehicle we bought. What I appreciate as well, is the after sale service, as he is always available to answer even the most inane questions. I would highly recommend Dari Mahfouz. More

I just bought a Mercedes ML 350 the team at Mercedes West is great to deal with no pressure sales And very knowledgable about their product would definitely recommend buying a vehicle from this dealership is great to deal with no pressure sales And very knowledgable about their product would definitely recommend buying a vehicle from this dealership More

Give up buying a car here. The seller is too irresponsible. Never go to another dealership. The seller is too irresponsible. Never go to another dealership. More

I visit Lexus BMW and Mercedes as infrequently as I can. Happy to buy but never happy if service is needed. I have to say that Mercedes West is my favourite of the 3 brands when I need to go to the service Happy to buy but never happy if service is needed. I have to say that Mercedes West is my favourite of the 3 brands when I need to go to the service department. Thanks to Mikayla and Victoria. 2 of the best service people I have ever met. Thanks for making my trips to your service department virtually painless. More