Wheaton Honda

Great customer service! I didn't have an appointment scheduled but Rick Anderson provided an intermediate service (B1) on my Odyssey van at express service, within the time p I didn't have an appointment scheduled but Rick Anderson provided an intermediate service (B1) on my Odyssey van at express service, within the time promised. I needed a ride from the dealership and return after my van had been serviced. On pickup, I missed the phione call from the shuttle driver, Ken. Even though I know that Ken was pressed for time he took the time to have me paged so I could get the shuttle for my return trip to Wheaton Honda. When I went to the cashier desk, Linda was very helpful in letting me take advantage of some loyalty points I had and providing me with information about the service completed. I was able to pick up my vehicle and drive to pick up my daughter from school right on time. Thanks for providing the vehicle service I required and the great customer service! More

Aaron Stachiw Aaron, was a good sales representative. He allowed us plenty of opportunity to review the product we bought and demontstrated the product well. Quick Aaron, was a good sales representative. He allowed us plenty of opportunity to review the product we bought and demontstrated the product well. Quick and convenient acces to test drive the uinit. We noticed minor defects and he was able to have them rectified expediently and expertly by their "lot man". When it came to negotiating we found him to be fair and not high pressure. There were concessions made to get us in to the driver seat. At the end of the day we were happy with the value and quality of the purchase. The single most important detail came up after we owned the vehicle for 3 to 4 days and we noticed a crack in a rear tail light unit. I felt Aaron and the dealer stepped up and replaced the unit even though one could suggest we had already taken ownership of the product and the replacement could have been to our account. I view that as above and beyond. At this time we are enjoying our purchase and look forward to an ongoing good relationship with this dealer on service and future purchases. More

Lost and Useless I tried to book a service appointment online twice, unsuccessfully. Called after three days and was told they'd get back to me to schedule within an h I tried to book a service appointment online twice, unsuccessfully. Called after three days and was told they'd get back to me to schedule within an hour. Six hours later I called again. The earliest I could get my car repaired (undriveable) was five days later, 9 am appointment. I dropped car off at 7:15 am, put keys in drop box, called service desk at 8:30 to double check. I came to pick the car up only to find they hadn't touched it, what a complete gong show of incompetence. Never had this trouble with former ownership. The purchase experience we had for the 3 Hondas bought at this store (thru Dan) was great..but this idiocy leaves me so angry I'll never spend a cent at Wheaton Honda again. FIVE times in succession the ball got dropped. That isn't an accident, that's an attitude that'll hurt the business. More

Feel Good Experience From the moment we walked in the door to the point where we left the lot with a new Honda Accord Touring, nothing but 10 out of 10 for all staff we de From the moment we walked in the door to the point where we left the lot with a new Honda Accord Touring, nothing but 10 out of 10 for all staff we dealt with. Kudos to all. More

What a fantastic experience After having a terrible experience at another Honda dealership and being so dissappointed with their customer service and professionalism, I finally h After having a terrible experience at another Honda dealership and being so dissappointed with their customer service and professionalism, I finally had enough and decided to take my business else where and start calling around which is how I found Wheaton Honda. As soon as I talked to Brandon, I had such a good feeling And the good feelings just continued. Even though this dealership was a 2 hour round trip away from my house, it was so worth the drive. It on,y took 2 days for them to find my dream car and get all the finances worked out. It was such an easy and comfortable experience! Please check them out! More

Great experience as a first time buyer! Everyone that i dealt with at the dealership was polite and helpful. In addition, they were very understanding and helped me through the process as a Everyone that i dealt with at the dealership was polite and helpful. In addition, they were very understanding and helped me through the process as a first time car buyer. Both sales and finance helped explain things to me that other dealerships did not. When picking up my new car they were very thorough going through the features. More

Always fabulous people and service, and you go the extra mile to make sure your customers are satisfied. Your dealership's "out of the box" thinking has made my life so much easier. Thank you! mile to make sure your customers are satisfied. Your dealership's "out of the box" thinking has made my life so much easier. Thank you! More

Jim was very personable, respectful, patient and professional. Warren and James also assisted me with my new first new truck purchase and all were a pleasure to deal with. Ray was the delivery co professional. Warren and James also assisted me with my new first new truck purchase and all were a pleasure to deal with. Ray was the delivery coordinator - my vehicle was spotless upon presentation and I really appreciated the time he took to answer my questions and demonstrate all the features before I drove it away. The experience was informative, professional, low pressure, relaxed and respectful - overall, a great experience! More

Purchased a 2012 civic today and I have nothing but great things to say. Reg Van Tassell and James Eveneshen were a no pressure due that made them comfortable for me to deal with. I will definately suggest t things to say. Reg Van Tassell and James Eveneshen were a no pressure due that made them comfortable for me to deal with. I will definately suggest them to friends. More