Wheaton Honda

Scam...just simple oil change turn into unnecessary repairs I took my CRV to change oil and always, I receive a phone call that I need to change my rear brakes and the the brakes fluid is dirty and needs to be I took my CRV to change oil and always, I receive a phone call that I need to change my rear brakes and the the brakes fluid is dirty and needs to be changed. Well, I just changed the brakes so I took the vehicle to the mechanic that changed the brakes and, according to him, the brakes pads are not worn (still at 70%), and the brakes fluid is very clear. This is on atop of other visits where they took advantage of me (probably because I am a woman). I just hope that somebody (maybe some of the owners or top managers) see this and make sure that this gauging of customers is not going to happen in this place and that the service people that "excel" at this scheme are penalized. And I have corroborated similar stories with others that were gauged by Wheaton Honda. Definitely not recommended dealership! More

The overall experience was good. Mark was very hands on and made sure I got everything I needed and gave me really amazing offers. He made sure that I had everything I needed and was Mark was very hands on and made sure I got everything I needed and gave me really amazing offers. He made sure that I had everything I needed and was quick to make sure I was satisfied with the service being provided. He always put me first and made sure I had no complaints. Great guy. More

Sales & Finance very helpful. Thanks Ken Banks for your attention to customer satisfaction. The text messages alerting us to the vehicle we were looking for was very much appreciat Thanks Ken Banks for your attention to customer satisfaction. The text messages alerting us to the vehicle we were looking for was very much appreciated. More

Finally a dealer that is straight up! Went to 2 other Honda dealers before ending up here.. was treated like I had no idea at the other 2 places as they wouldn't even give me the actual pr Went to 2 other Honda dealers before ending up here.. was treated like I had no idea at the other 2 places as they wouldn't even give me the actual price of the car I was looking at only a payment which didn't make sense as I am able to do the math. Was referred to Aaron Stachiw at Wheaton Honda (one of the managers) and he was very thorough and actually told me what I was getting for a trade value, and the ACTUAL price of the car I was looking at. Im amazed how all these other dealerships won't even give you a price even though all the info is online. If you are in the market for a car I strongly recommend Wheaton Honda as they are actually honest (amazing I know) Thanks to everyone I dealt with at Wheaton for making buying a car painless! More

Great experience from start to finish Ken Banks kept me posted what was happening with the 2018 models as they were beginning to clear out and answered a lot of questions by text so that b Ken Banks kept me posted what was happening with the 2018 models as they were beginning to clear out and answered a lot of questions by text so that by the time I went into buy it was an easy transition and easy experience. The delivery team was awesome and James the finance guy made it all a smooth transaction. Great Service. Been dealing with Wheaton ( formerly Millwoods) Honda for years for both service and buying my 4th Honda. More

Finance Department very helpful Cam in finance was extremely helpful and proactive in getting us the best deal. He was friendly, patient and helpful. As well, Jonah was thorough, p Cam in finance was extremely helpful and proactive in getting us the best deal. He was friendly, patient and helpful. As well, Jonah was thorough, patient and helpful when walking us through the process of picking up and learning about the ins and outs of a new electronic vehicle. More

Excellent service, knowledgeable staff. This is our 4th new vehicle from this dealership. We have always dealt with Warren Cairns. Warren is very knowledgeable and friendly guy. We have alwa This is our 4th new vehicle from this dealership. We have always dealt with Warren Cairns. Warren is very knowledgeable and friendly guy. We have always had a good experience when dealing with this dealership. Chris and David were also very knowledgeable and helpful. We initially spoke to Chris Huffman a few months ago but he was not in on the day we made the the purchase, so Warren helped us. More

Awesome. The best experience I have. mark is really awesome guy to deal. He is honest and helpful during buying process. Must find mark if you try to bu The best experience I have. mark is really awesome guy to deal. He is honest and helpful during buying process. Must find mark if you try to buy Honda in Edmonton. More

Customer service staff not the most friendly or welcome I recently brought my vehicle to Wheaton Honda for a recall and it was my first time to their dealership. I haven't spent much time in dealerships sal I recently brought my vehicle to Wheaton Honda for a recall and it was my first time to their dealership. I haven't spent much time in dealerships sales or service because I've dealt with private sales and independent mechanics since buying my first car eight years ago. Being unfamiliar with the dealership world, I felt some of the staff I dealt with were unfriendly and not very welcoming. I'll start with the positives. I was able to drop off my car first thing in the morning and there wasn't a wait. The shuttle staff was nice and friendly, and I was able to get to work within a reasonable amount of time. When I arranged for a pick up, they were good about letting me know they were running late and keeping me informed. The service itself on my vehicle was fine and I have no complaints there. For the negatives, I didn't feel the customer service staff were trying to go the extra mile when I returned to pick up my car. It was as though they assumed everyone who walks into a dealership knows what to do, where to go and the right people to ask for, and helping a new customer is an inconvenience. One of the two people at the pick-up desk didn't notice I was there for a few minutes before offering help when the other person was busy serving another customer. When I was finally helped, the first person didn't know what to do and had to hand me over to the second person. The second person was not very clear in answering my questions about the paperwork other than being told "sign her and here, and all copies (warranty copy and my copy) are the same" when I noticed the line items on both copies were clearly different. When I asked, the person brushed it off as all being the same. They then gave me my keys and sent me on my way without even telling me where to find my car in the massive parking lot. They pointed to a corner of the dealership and said out that door. There was no offer to walk me out or get another staff member to help find my car. It left me feeling like I was a second class customer because I brought my vehicle in on a recall and didn't spend any money on other services. More