ToyotaTown - Service Centre

Great service...Explained everything I received great service.You have very knowledgeable friendly staff. Everything was done on time. The free coffee and carwash was a bonus Thanks Helen I received great service.You have very knowledgeable friendly staff. Everything was done on time. The free coffee and carwash was a bonus Thanks Helena Vrabec! More

Awesome customer experience! This was my first service with Toyotatown. It was a 45 minute drive since my local dealer wasn't able to perform the recall work before my scheduled r This was my first service with Toyotatown. It was a 45 minute drive since my local dealer wasn't able to perform the recall work before my scheduled road trip to western Canada. They were able to perform the service a full 2-3 weeks sooner. Well run service department. Friendly employees. I was made to feel welcome, and that my business was appreciated. Service was performed on time and I was kept informed. It was definitely worth the drive for such a positive customer experience! More

Summer tires Due to several changes in my appointment, some caused by me, today I finally had the opportunity to get my new summer tires on my car. Amanda was ins Due to several changes in my appointment, some caused by me, today I finally had the opportunity to get my new summer tires on my car. Amanda was instrumental in getting the appointment sorted out and everything handled efficiently. I appreciated her professionalism and her sense of humour. More

Very busy. Oil change becomes all fluids changed The service area was overly busy due to snow tires being taken off and I waited close to 10 minutes for a service advisor. Usually that wait is zero t The service area was overly busy due to snow tires being taken off and I waited close to 10 minutes for a service advisor. Usually that wait is zero to 1 minute. I heard from a worker that the snow tire process makes them extra busy twice a year for over a month each time. In the autumn Toyotatown had offered evening tire appointments but they didn't offer that this spring. I wish they had. As for my oil change, there were no records for the other fluids being changed according to the maintenance schedule, which surprised me, but I didn't know for sure so I also ended up with new brake and transmission fluid. There was also a lineup to pay, with only 1 or 2 cashiers, so that was not fun either. They really need to have more cashiers. I saw one lady really surprised she had to wait in line to pay. The only bright moments were the shuttle drivers, who were personable. More

Very satisfied Service Advisor (Jason) was friendly, explained everything very well, completed the work on time as promised I was in a bind to get my snow tires rem Service Advisor (Jason) was friendly, explained everything very well, completed the work on time as promised I was in a bind to get my snow tires removed. Jason found a time slot that was satisfactory More

Excellent Service from MJ Rizalla MJ and all the team offered me a great service and honest advice regarding the technical needs for my car. He was top notch, very helpful and able to MJ and all the team offered me a great service and honest advice regarding the technical needs for my car. He was top notch, very helpful and able to accommodate all my questions. More

Review All the employees that were involved in my service appointment were punctual and professional. Amanda was my service advisor and her assistance was a All the employees that were involved in my service appointment were punctual and professional. Amanda was my service advisor and her assistance was appreciated. Thank you. More

Awesome Last Minute Service I noticed the night before that both my headlights were not working. I called in the next day and Service was able to get me in the afternoon. As soon I noticed the night before that both my headlights were not working. I called in the next day and Service was able to get me in the afternoon. As soon as I got there, Peter helped me right away and was able to resolve the problem. I was done within an hour, and was not charged because I had been there a few weeks prior due to a similar issue. Highly recommend Toyotatown and their service department for all your emergency repair needs!! Thank you so much guys! More

Above and beyond Whether we have a scheduled service appointment or an unforeseen mechanical problem, Rob Dako and other staff in the service department go above and b Whether we have a scheduled service appointment or an unforeseen mechanical problem, Rob Dako and other staff in the service department go above and beyond to accommodate us to get us and our car on our way. More

Comfortable experience I was put at ease since I was very nervous going to dealership. I was complaining about the Detailling job done on my new vehicle. I was treated with I was put at ease since I was very nervous going to dealership. I was complaining about the Detailling job done on my new vehicle. I was treated with understanding and made to feel comfortable and that my expectations were not unreasonable. Ken took the time to review with me some of the special features of technology on my new car and has invited me back anytime I have questions on the operation of my vehicle. I thank them all for my help. More