ToyotaTown - Service Centre

Service was as expected. Enna was thorough in her explanations and everything was done on time. Enna was thorough in her explanations and everything was done on time. More

Early appt. Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech wh Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech when it was completed. Thank you More

Good experience in the service department and will take my vehicle back when next service is due. my vehicle back when next service is due. More

I was there for a recall visit and everything was done as was expected. Got in a bit later than my appointment time but no a great deal. was expected. Got in a bit later than my appointment time but no a great deal. More

More than expected and marvellous, excellent representative and wonderful handymen, excellent new system. Waiting for more next time representative and wonderful handymen, excellent new system. Waiting for more next time More

Always goes above and beyond to ensure the service is done properly and that it is done on time. done properly and that it is done on time. More

Love this dealership. Enna’s and John Rossini take great care of me. I do miss the snack bar though Enna’s and John Rossini take great care of me. I do miss the snack bar though More

I recently had a car service done at Toyota Town London, and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very and unfortunately, my experience was quite disappointing, primarily due to the front desk staff. The individuals at the front desk displayed very rude behavior and lacked basic customer service etiquette; there were no smiles and their communication style was unwelcoming. Furthermore, I had booked this service in advance and confirmed that a specific defective part would be installed. However, on the day of the service, I was informed that the part was not available, which was frustrating given the prior confirmation. Toyota Town London really needs to work on improving the customer service skills of their front desk team. A more friendly and organized approach would significantly enhance the customer experience. More

Great service from check in to check out. Explained everything clearly. Very detailed billing. Awesome Explained everything clearly. Very detailed billing. Awesome More

My service advisor Jason was his usual professional self keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the fact and Jason replied via text in a timely manner with the information requested. Thanks More