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ToyotaTown
London, ON
6,721 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,721 reviews
December 17, 2016
***PSA*** Service Center Dishonesty and Fraud ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable c ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable customers into paying for unessential services, through the use of fraudulent means. On Wednesday, December 14, 2016, I took my 2015 Toyota Corolla (purchased at Toyota Town in London, Ontario) for a routine oil change. During the course of my vehicle being serviced, I was approached by a female (Amanda Krug) from the service department. She walked up to me with 2 filters in her hand. The cabin air filter, and another air filter. Both filters were OEM Toyota filters and were grey and very dirty. She indicated that these are the filters out of my car, and the they need to replace them at a cost of about $100. I asked her if she was sure that those were the filters from my vehicle 3 times. Each time, she insisted, replying yes, they were the filters from my vehicle. I then went onto tell her that I put in a brand new filter (that is a completely different brand than the ones she brought to show me) into my car the day before this service appointment, and the other air filter was still quite clean, and in good condition. At which point, she was in complete shock, and didn’t know how to reply. Afterwards, I spoke to the manager (John Rossini), who stated that it was a mistake and that the filters were from a different car… the real mistake was that you tried to defraud the wrong person and that you got caught. The service attendant came right from the shop towards me holding what she claimed to be my filters. I asked her 3 times if she was sure they were from my vehicle and she said yes. There is no doubt in my mind that this was not a mistake, and the service department at Toyota Town knew exactly what they were doing. How can a dealership have the audacity to come up to a customer, try and convince them that their air filter is old, dirty, and in need of replacement, by being shown someone else’s air filter (or probably one they keep on hand and show every customer who comes in for a service appointment), and convince them that they need to pay extra to have it replaced? I’m appalled by the service I received, but also at the fact that I was treated like a complete idiot. It is unfortunate that the service department tries to make an extra buck by way of making false claims and using scare tactics on unknowledgeable customers. Consumer fraud at its finest folks. I have been a loyal and longtime Toyota customer, and I can definitively say that I will never consider purchasing another vehicle, or servicing my vehicle at Toyota Town every again. Signed, RR More
by RR
Helpful December 17, 2016
Great experience I recently leased a 2017 RAV4 SE from Stephanie Davis and she was fantastic to deal with. She is very knowledgeable and friendly. She is still answe I recently leased a 2017 RAV4 SE from Stephanie Davis and she was fantastic to deal with. She is very knowledgeable and friendly. She is still answering my questions days later :). She has been very helpful in helping me learn all of the features my new car has to offer. The entire process from beginning to end was excellent. More
by jacholli
December 15, 2016
Worth the drive ! This my second new vehicle purchase at Toyotatown. I specifically sought out Shawn Longworth again this time as our first purchase 4 years ago went s This my second new vehicle purchase at Toyotatown. I specifically sought out Shawn Longworth again this time as our first purchase 4 years ago went so smoothly. Shawn knows his vehicles, is not pushy and answers all questions without hesitation seeking answers promptly if he is unsure of the answer. Dealing with Shawn Longworth is fun and relaxing yet professional. Many salespeople do not remember their clients shortly after the transaction but Shawn remembers me every time I am in for scheduled service/maintenance and will spend time "checking in" on how things are going with the car. I highly recommend seeking out Shawn for you next vehicle purchase/lease. More
by Ingrid Mills-Knight
Employees Worked With
Other Employees :
Janine ???, Mike Minarsky, Adel Al Rayes
December 14, 2016
Great service and experience We leased our 2nd Toyota Sienna from Toyota Town. Shawn Longworth was great to deal with and made everything easy for us. We received a very good disc We leased our 2nd Toyota Sienna from Toyota Town. Shawn Longworth was great to deal with and made everything easy for us. We received a very good discount and trade in value for our old Sienna. I strongly recommend Shawn and Toyota Town. More
by James Hayter
Employees Worked With
December 14, 2016
Used car purchase This was my first experience with Toyota Town. Frank Circelli helped me select a 2013 Corolla and I am very happy with all aspects of the process incl This was my first experience with Toyota Town. Frank Circelli helped me select a 2013 Corolla and I am very happy with all aspects of the process including ownership of the vehicle. I had snow tires installed a few days later and once again, I was bowled over with the service. You now have a new fan and customer. More
by Toyotafan
Employees Worked With
Frank Circelli
December 13, 2016
Great Service I came in to have brand new snow tires put on my Corolla, as well as an oil change. The Service Advisor Corey was kind and helpful. I wanted to price I came in to have brand new snow tires put on my Corolla, as well as an oil change. The Service Advisor Corey was kind and helpful. I wanted to price match Costco's tire price and I was pleasantly surprised to have that done without any hassle. Corey also kept me up to date on what was happening with me car which I greatly appreciated. My car was also ready well before the estimated time which worked out perfect for me! More
by Emilyx
Employees Worked With
Corey Joudry
December 13, 2016
Great. Very helpful. The service advisor, Peter, was very helpful and great at keeping me informed. He explained everything thoroughly and the jobs were done in efficient The service advisor, Peter, was very helpful and great at keeping me informed. He explained everything thoroughly and the jobs were done in efficient time. I also saved money by attending this dealership. More
by MSpence9
Employees Worked With
Peter Engelmanas
December 13, 2016
Used car purchase- Kevin & Louise We had driven in from out of town. Had done our research and had our used car purchase wish list. We keep our Toyota vehicals a long time before new We had driven in from out of town. Had done our research and had our used car purchase wish list. We keep our Toyota vehicals a long time before new purchases so wanted to be sure this next one would be a good fit for us. We were looking for a used Rav4. Frank Circelli was patient, friendly, not pushy and knowledgeable. Very opened minded to what we had to say. We took a 2014 Rave4 for a test drive one day in town and came back again the following week to test drive on the highway. All and all a very good experience. This is now our fourth used Toyota. We will be looking to replace our Toyota truck and will definitely return to ToyotaTown and ask for Frank. More
by Kevin & Louise
Employees Worked With
Frank Circelli
December 12, 2016
GREAT SERVICE - TODD S. I came in without an appt (appt scheduled for later in the same week) to see if I could have my tires checked out due to recurring issues with them sp I came in without an appt (appt scheduled for later in the same week) to see if I could have my tires checked out due to recurring issues with them sporadically being soft/flat...not always the same tire and not happening consistently. Todd was amazing...he was welcoming and professional, as well as friendly and accommodating (as always)! He fit me in that day vs waiting for my later appt, due to the inconvenience/issues I was experiencing...He answered all my questions about the existing tires, as well as possible winter tires, and had my existing tires assessed - fixing an immediate problem that day. Todd checked on winter tire availability for my vehicle, explained the benefits and proposed a few different cost options (a couple different tires with or without a 2nd set of rims - recommending the rims to keep costs down over the long haul (despite the upfront cost) and to ensure a longer life of both sets of tires), and was able to price matched them as well to save me some additional money. He provided a follow up appointment to have them installed very shortly thereafter and even though he himself wasn't in the area where you check in when we arrived (we checked in with someone else), he made a point to come check-in with me before we left to explain everything that had been done and confirm all went well. Todd also arranged last minute storage of the existing tires. He was terrific to deal with...was very knowledgeable and helpful in answering my questions as well as professional/friendly...a really positive experience. I strongly recommend him/the dealership. (Glad he was able to set something up so quickly -it worked out perfectly, just ahead of the snow!) More
by Cathy
Employees Worked With
Other Employees :
The cashier I dealt with both days was also very helpful...
December 10, 2016
Great experience Very friendly and welcoming. Gave me a heads up about my wiper blade and changed it for me. I would totally come back and tell other people about com Very friendly and welcoming. Gave me a heads up about my wiper blade and changed it for me. I would totally come back and tell other people about coming here More
by Brittanytessier
Employees Worked With
Peter Engelmanas
