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ToyotaTown
London, ON
7,472 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,472 reviews
January 17, 2019
Excellent work with the Japanese gentlemen As a company vehicle to be used by Japanese speaking members, Justin did an excellent job being prepared with his explanation of all the bells and whi As a company vehicle to be used by Japanese speaking members, Justin did an excellent job being prepared with his explanation of all the bells and whistles on the vehicle and offered to assist when he requires personalized Customer service in Japanese any time this gentleman requires assistance. Thank You Justin for taking the time to speak to them and making them feel Comfortable driving the new RAV4 More
by Trish
Employees Worked With
Nicole Levasseur, Justin Maki
January 17, 2019
Fast, thorough and friendly Amanda Krug was an amazing Service Advisor. She knew I was new to the area and to ToyotaTown so she spent extra time with me showing me the ins and o Amanda Krug was an amazing Service Advisor. She knew I was new to the area and to ToyotaTown so she spent extra time with me showing me the ins and outs of bringing the truck in for service. Amanda explained why the oil change would take a bit of extra time (an additional panel to be removed...who knew?!) and then proceeded to show me my very dirty air filters - engine AND cabin...(again, who knew!) and recommended replacement which was done for part cost only - very nice. ToyotaTown also discovered a leaky coolant hose and has set me up to get it fixed. Very happy with today's service and will know exactly what to expect when I come back in next week. I also need to mention that the waiting room is really a lounge area - very comfie couches where I sat and read my book while they worked on my truck. I am a happy lady! More
by ginnygirl123
Employees Worked With
Amanda Krug
January 17, 2019
Happy first car buyer! Gwen Jones was amazing, friendly and very helpful. Her Knowledge about the products are excellent. I highly recommend Toyota-Town dealership. Loo Gwen Jones was amazing, friendly and very helpful. Her Knowledge about the products are excellent. I highly recommend Toyota-Town dealership. Look for Gwen Jones. More
by Antonia
Employees Worked With
January 16, 2019
very comfortable experience I had a very pleasant experience yesterday with Helena. The way she explained the new techs happening at the service centre was clear, and soft (makin I had a very pleasant experience yesterday with Helena. The way she explained the new techs happening at the service centre was clear, and soft (making me feel she is very considerate). I also made the purchase for the filters of the car. More
by Phirec
Employees Worked With
Helena Vrabec
January 16, 2019
A positive experience Gwen Jones was amazing. All our questions were answered & Gwen went above and beyond to make the purchase of our Camry a very positive experience! Gwen Jones was amazing. All our questions were answered & Gwen went above and beyond to make the purchase of our Camry a very positive experience! More
by mrsmdrobinson
January 16, 2019
Great Service Advisor. Amanda Krug was very timely and professional, this is why I chose Ken Yates and ToyotaTown for my last 5 vehicles. I hate to say it, but if they don't Amanda Krug was very timely and professional, this is why I chose Ken Yates and ToyotaTown for my last 5 vehicles. I hate to say it, but if they don't come out with a replacement for the Venza, I will be looking at other brands. More
by D. Bethune
January 16, 2019
Always a pleasure Fast & friendly service is always the expectation and ToyotaTown follows through with that every time! Robert had my truck in and out on time, as prom Fast & friendly service is always the expectation and ToyotaTown follows through with that every time! Robert had my truck in and out on time, as promised. Keep up the good work. More
by DDW
Employees Worked With
Robert Dako
January 15, 2019
Regular Service Quoted seat heater labour repair too expensive and no alternative method offered. Seat heater by factory doesn't seem standard based on location of s Quoted seat heater labour repair too expensive and no alternative method offered. Seat heater by factory doesn't seem standard based on location of switch. But overall regular service consistent and minor body repairs good. More
by Paul
Employees Worked With
Robert Dako
January 15, 2019
Emergency service Battery died overnight and turned out to be defective. Replacement battery and labour was covered under warranty. Everything completed in under eight Battery died overnight and turned out to be defective. Replacement battery and labour was covered under warranty. Everything completed in under eight hours, including complimentary shuttle service. Todd (in Service) was professional, consistent with information and follow-through. Have been a customer of this dealership for over a decade; would highly recommend for sales and service. More
by Catherine S.
Employees Worked With
January 14, 2019
Regular Oil Change Jason was polite, knowledgeable, quick to answer any questions I had. Good sense of humour. Quoted me a time for service, was actually about 15 min Jason was polite, knowledgeable, quick to answer any questions I had. Good sense of humour. Quoted me a time for service, was actually about 15 minutes quicker than that. Jason was a pleasure to deal with, I'd be very happy if he were the person I dealt with on each visit. Tom More
by Tom London
