ToyotaTown

Helena is amazing I felt Helena went the extra mile for me. She took care of our vehicle and kept me informed of the process. She is a good communicator and there were I felt Helena went the extra mile for me. She took care of our vehicle and kept me informed of the process. She is a good communicator and there were no surprises. Thank you Helena for the great customer service. More

Excellent Customer Service Helena was absolutely amazing, kind and helpful. She answered our questions in an informative and friendly manner. Toyotatown also made the wait for t Helena was absolutely amazing, kind and helpful. She answered our questions in an informative and friendly manner. Toyotatown also made the wait for the service to be done to the car, a comfortable one. More

Always a Pleasant experience Helena is always friendly and welcoming. She is thorough and checks to see if there are any upcoming maintenance items that should be done during futu Helena is always friendly and welcoming. She is thorough and checks to see if there are any upcoming maintenance items that should be done during future visits. Always a good experience with all of the service personnel. I'm a long time customer with Toyota-Town.. Thanks Helena! More

Didn't end up buying, but great service Went in recently but eventually decided on another brand of car but Ken was extremely helpful in weighing options and ultimately making that choice. G Went in recently but eventually decided on another brand of car but Ken was extremely helpful in weighing options and ultimately making that choice. Great service highly recommended! More

Great Customer Service I have enjoyed first class customer service every time I have entered the Toyota-Town branch in London, Ontario. Recently, sales rep Sean O'Grady was I have enjoyed first class customer service every time I have entered the Toyota-Town branch in London, Ontario. Recently, sales rep Sean O'Grady was patient and served all my inquiries (i.e. he took the time to show me my purchasing and trade in options). I appreciated his sales approach and he had the demeanor of a teacher, which I appreciated. I was in for a service apmt but have appreciated the knowledge I have gleaned from the sales team during my waiting periods. More

Great experience The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great commun The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great communicator, great guy! More

Trusted and secure Amanda greeted me with a warm smile. She assured me that I am in a secure hand! She is a trusted person. Thanks for Amanda and the great service once Amanda greeted me with a warm smile. She assured me that I am in a secure hand! She is a trusted person. Thanks for Amanda and the great service once again Toyota town! More

Informative and Caring Customer Service Today I leased for my first time and I was very nervous before entering the doors of Toyota. I was nervous that I wouldn’t be taken seriously because Today I leased for my first time and I was very nervous before entering the doors of Toyota. I was nervous that I wouldn’t be taken seriously because of the old car I drove into the dealership. As soon as I entered the doors of Toyota I felt much better about the experience right away. The dealership was very clean and the people so friendly!! I then proceeded to have a test drive in the RAV4 LE (a vehicle I’ve been interested in for a long time) My sales representative was so helpful and informative about all the features the car had to offer, even after all the research I had done myself! Brian made me feel very comfortable on the road with all the new features that I had never seen before in my old 2006 car. When we returned to the dealership, Brian told me all of my options about getting advantage club and ECP. He was not pushy and you could tell he was looking out for my best interest in the future. He made such great points about having extra protection that I didn’t know existed. Great experience with Brian! I then went to Nicole in financial services and she was so kind and made me feel totally comfortable and also informed me on different options! It was such an easy and amazing experience from start to finish! I would 100% recommend my friends go to Toyota town for buying or leasing a new vehicle, I know I’ll be sticking with Toyota for a long time! Thank you Toyota town especially Brian and Nicole for my amazing and unforgettable experience! Can’t qait to pick up my RAV! More

Bearing Replacements Problem was diagnosed and repaired all in one day. Service was friendly, accurate and repairs were made and the problem was resolved quickly and clean Problem was diagnosed and repaired all in one day. Service was friendly, accurate and repairs were made and the problem was resolved quickly and cleanly. More

Stress Free Service In the past I have had many bad dealership experiences but I am glad to say that I have had nothing but FANTASTIC experiences at Toyota Town. Everyone In the past I have had many bad dealership experiences but I am glad to say that I have had nothing but FANTASTIC experiences at Toyota Town. Everyone who works in the building is friendly and makes you feel instantly welcomed. In particular, the service advisor Amanda Krug made me feel completely at ease with getting my vehicle serviced. She was incredibly kind, helpful, and gave clear explanations of the recommended repairs for my vehicle. Moreover, she was understanding of my situation and was able to help me figure out what repairs were necessary and what could wait. I didn't feel pressured at all to drop tons of money on repairs I didn't even understand - which has been my experience at multiple other dealerships. I was so happy with my service and look forward to getting my vehicle serviced at Toyota Town in the future! More