ToyotaTown

Very friendly Although my wife and I knew exactly what we were looking for when we walked in, Frank was very friendly and a pleasure to work with. He made sure we w Although my wife and I knew exactly what we were looking for when we walked in, Frank was very friendly and a pleasure to work with. He made sure we were taken care of and even tried to keep our son entertained while we were completing the sale More

Easy and flawless Came from Kitchener to close the deal. Provided great value for trade in vehicle as well as deal on the new one. Everything was negotiated over emai Came from Kitchener to close the deal. Provided great value for trade in vehicle as well as deal on the new one. Everything was negotiated over email and phone. Vehicle pickup was flawless. More

Best car buying experience ever !!! My family purchased a 2014 Toyota 4Runner from this dealership and the salesman who helped us was Pedram Ebrahimi. By far best salesman ever. He was r My family purchased a 2014 Toyota 4Runner from this dealership and the salesman who helped us was Pedram Ebrahimi. By far best salesman ever. He was really helpful and Knows a lot about the products he’s selling. Definitely will come again and do business with same salesman. More

Customer service above and beyond expectations We needed to replace a vehicle that was written off after an accident. This was not a normal situation for us as we needed to make a purchase while m We needed to replace a vehicle that was written off after an accident. This was not a normal situation for us as we needed to make a purchase while my spouse was recovering from injuries suffered in the accident. Everyone went above and beyond to ensure a smooth experience from initial inquiry to delivery of the vehicle. All questions were answered quickly and efficiently, sometimes quicker than we thought possible. While I dealt with most of the details, staff were thoughtful and intentional in asking about my wife's recovery. They went above and beyond in terms of customer service to make things as easy as possible for my wife. Small gestures really do add up, especially during a time of high stress, and did not go unnoticed! Kudos also to the detailing team: our used vehicle looked like it was fresh from the factory when we picked it up! More

Stellar Customer Service! Great service from ToyotaTown (Wharncliffe) as usual! MJ is one of the best service advisors I have dealt with. He cares for my car as much as I do. Great service from ToyotaTown (Wharncliffe) as usual! MJ is one of the best service advisors I have dealt with. He cares for my car as much as I do. MJ offered me great advice on keeping my car in optimal condition and tips on future vehicle selection.His top-notch expertise along with his warm and cheerful personality will definitely keep me coming back! More

Purchased used Sienna Georgie was very friendly and approachable with questions. We didn't feel rushed or belittled and he acknowledged questions or concerns that we had. Georgie was very friendly and approachable with questions. We didn't feel rushed or belittled and he acknowledged questions or concerns that we had. He made the experience personal and not only remembered our names (the adults) but also of our 11-yr old son who was with us, and he also spoke directly to him. He kept his word. When he promised to have them look at scratches, etc... it was all done. More

Informative and excellent service experience I have an eight year old Venza with 200,000 km. I was told I needed new bearings for both front wheels from different dealer. I called ToyotaTown and I have an eight year old Venza with 200,000 km. I was told I needed new bearings for both front wheels from different dealer. I called ToyotaTown and spoke with Robert Dako my service adviser. He took the time to explain the issues I would be having if I needed new bearings. I made an appointment and Robert called to let me know only one wheel needed new bearings and he saved me hundreds of dollars. This is the second car I have purchased from ToyotaTown and had serviced there. I trust and recommend them. Robin More

Amazing experience buying my first car This was my first big purchase in my life and I'm very happy to have done it with Toyota town. I had Shawn longworth as my salesperson . Shawn and e This was my first big purchase in my life and I'm very happy to have done it with Toyota town. I had Shawn longworth as my salesperson . Shawn and everyone else that assisted me did an excellent job making the whole experience easy and fun. when I buy a new car in the future it will definitely be through ttown More

Very informative and friendly Helena was super friendly and very helpful explaining what was being done to my vehicle. She also easily answered any questions I had. Much appreciate Helena was super friendly and very helpful explaining what was being done to my vehicle. She also easily answered any questions I had. Much appreciated! More

efficient, effective and courteous...with good humour also! Helena Vrabec left nothing to chance, offered great advice for the future, and was delightfully courteous. I couldn't be more pleased. I shall sprea Helena Vrabec left nothing to chance, offered great advice for the future, and was delightfully courteous. I couldn't be more pleased. I shall spread the good word! More