ToyotaTown

Soft breaks I am very pleased with the way Helena handled my case. They checked and tightened the breaks and made sure it was feeling right before I leave. They w I am very pleased with the way Helena handled my case. They checked and tightened the breaks and made sure it was feeling right before I leave. They went for a road test and then let me drive the vehicle in the parking lot with the technician. More

Chad from ToyotaTown was awesome The customer care at ToyotaTown London ontario was excellent. Chad made the time to answer all my questions and worked to make my experience a great o The customer care at ToyotaTown London ontario was excellent. Chad made the time to answer all my questions and worked to make my experience a great one purchasing the new 2020 Corolla SE. I already knew what model I wanted, and he wasn’t trying to up sell me on anything I didn’t want. Chad was knowledge and a great sales man. Sorry Chad that I didn’t have time for you to connect my phone with Bluetooth to my new ride. :) I highly recommend this dealership. More

Excellent service and professional handling Directly and hit the point, special thanks for Suzanne (Sales Dept), she did a great job and i really appreciate her support and follow up. she deserv Directly and hit the point, special thanks for Suzanne (Sales Dept), she did a great job and i really appreciate her support and follow up. she deserve 5 stars. On other hand i also appreciate Rita (finance manager) for excellent support and services. More

Smooth I was quickly looked after and thourghly given my best options based on i was looking for, being my first time buy a new car it went a lot smoother th I was quickly looked after and thourghly given my best options based on i was looking for, being my first time buy a new car it went a lot smoother than i thought and Suzanne made sure that all my process went smoothly def recommend this dealer and their staff. More

Camry services I always deal with peter when I bring my Camry in for service. He is very helpful and helps me when I come in for service I always deal with peter when I bring my Camry in for service. He is very helpful and helps me when I come in for service More

Excelent service thanks to Justin Maki and the entire Toyota-Town team for helping us make our dream come true to get our first new car. thanks to his professionalism thanks to Justin Maki and the entire Toyota-Town team for helping us make our dream come true to get our first new car. thanks to his professionalism and always looking for the best for us. We will always choose this place and this seller. More

Used to like them, now very disappointed. I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat tires. I was on hold for over an hour when I decided to hang up and email as their message suggested. I emailed the same day. Not having heard, I called again on Friday May 3rd explained my situation and was promptly put through to one of the Service Managers voicemail. I left a message explaining what I was looking for and my callback number. No answer again so on May 8th I called back and was able to make an appointment for May 28th. At that time I asked that they take into account a price match for the Bridgestone Driveguard which I could buy from Quattro tires for $218.22. I was told they do that sort of thing once I’m in for service. On the 24 of May, I received a reminder of my appointment and I responded reminding them that I was looking for a price match and provided all the details. I received an email later in the day stating that they do not price match online stores prices. I was livid as this is not what I was told the last time I was in for service. We exchanged email back and forth a few times that day to no avail. On May 25th I got an email from Al Farmer the Parts Manager stating the same information but that he had found Canadian Tire selling them for $230.99 and that they would match that price. I responded saying how disappointed I was that they would not match the price as I had purchased 10 Run Flat tires from them (2 full sets and 2 due to flats) in the last 2 or so years. I also mentioned that Canadian Tire most definitely price matches all competitors. On the 27th of May I canceled my appointment with ToyotaTown. As Canadian Tire was minutes from my Warehouse in St Thomas ( I live in Port Stanley) I contacted them, they happily agreed to price match and ordered the tires. They came in 2 days and I had all my service done. After wasting all my time from April 30 to May 27th with ToyotaTown I finally got what I needed from someone else. Al Farmer, the parts manager said that he had forwarded my case to the Service Department for review and possible call about the situation. I have yet to hear from them. They obviously don’t need my Sienna and Venza service business. More

M. Naguib I normally take my Toyota to North London Toyota but I decided to transfer my service to Toyota Town looking for a better service and honest advice , I normally take my Toyota to North London Toyota but I decided to transfer my service to Toyota Town looking for a better service and honest advice , thanks MJ for your great service. I think both of us did the right move. More

Excellent service experience. Excellent service by MJ Rizkalla at Toyota Town It is the first time to use this dealer , we always trust and appreciate MJ automotive knowledge, ex Excellent service by MJ Rizkalla at Toyota Town It is the first time to use this dealer , we always trust and appreciate MJ automotive knowledge, experience and advise. Thanks MJ. More

Rav 4 service Peter was very helpful when I brought my vehicle in for service. He greeted me quickly and went over what’re service I was due for in detail. The serv Peter was very helpful when I brought my vehicle in for service. He greeted me quickly and went over what’re service I was due for in detail. The service was done on time and matched the estimate I was given. I look forward to dealing with Peter in the future! More