Toyota On the Park

Most Amazing Customer Satisfaction I never needed to drive to work until this December. After car-pooling with my darling husband for two weeks, we walked into Toyota On The Park on a S I never needed to drive to work until this December. After car-pooling with my darling husband for two weeks, we walked into Toyota On The Park on a Saturday morning and Steven Shao got the unenviable task of dealing with a buying couple who needed the perfect car right away. The right car with the wrong colour was on the lot. Even though there was a great promotion of 0.9 financing, I still wanted the car to be just perfectly blue and my husband needed the deal in the exact sweet spot. Steven went the extra mile in locating the perfect Prius C from another dealership and working patiently in conjuring up the winning deal. Exactly a week later, on a Saturday morning I drove away in my Summer Rain Prius C. I haven't stopped smiling since. In addition to the wonderful customer service provided by Steven Shao, special mention to the rest of the team, Lee Vyner, Chris Walters, and Matt Treacy for their patience and attention to our requests. You have made one extremely happy customer! P. S. Someone paid me a compliment this morning "Nice Car! Beautiful Blue!" Thank you forever! More

New RAV 4 Needed a new vehicle for my daughter. The staff were flexible enough to allow me to surprise her in a big way. She was totally surprised. She loves he Needed a new vehicle for my daughter. The staff were flexible enough to allow me to surprise her in a big way. She was totally surprised. She loves her new RAV 4. Great product from a great company with fantastic staff. Thanks to all the staff at On the Park Toyota. We remain devoted Toyota owners. I will recommend to all my friends your organization. Special thanks to Chris Walters and Mark Easton for your attention. More

UNBELIEVABLE!!!! Chris Walters and Mark Easton pulled a great prank with my dad last week at the dealership. I had a 2009 Toyota Rav 4 that was giving me some troubles Chris Walters and Mark Easton pulled a great prank with my dad last week at the dealership. I had a 2009 Toyota Rav 4 that was giving me some troubles but due to outside circumstances I was unable to purchase a new car with my husband until late 2015. My dad was trading his Lexus in through Mark Easton (who also sells Toyota) and decided that it was time to trade my Rav 4 in without me knowing. I took it in for "service" at Toyota on the Park thinking that they were going to do a huge overhaul on my car and let me know the news. In the meantime I was given a discount car rental which they paid for 24 hours for me. The next day, I had no clue that my mom and dad, husband and the whole Toyota dealership knew how to prank me. I came back into the driveway and noticed my car and its plates had been stripped. I was panicking thinking this isn't good news and I don't have the money to pay for a new car at the moment. I asked to see Chris Walters who was the chief instigator in the prank, and my dad was in his office already. I walk in and see my dad sitting there and in comes Alisha and tells me theres "$8000" worth of damage to my car. At a different dealership I was quoted $4100. In turn I had a huge meltdown, but Chris reassured me and my dad also, knowing that this was a complete joke on me, that there was an alternate mode of transportation for me. We all go outside and I see this awful red 4 Runner that's been turned by by a different customer months prior, and Chris thought this was the "Perfect" car for me to transport myself and my son in for the winter time to get me through until I could come in and pay for a new car. I was not happy at all, but to humor my dad and the dealership, I did not want to be rude by any means and started the car up and sat in it. What I didn't know is in the garage behind me was what would be my new 2015 fully loaded Rav 4. I get out of the car and my dad says to come in the garage after I told him that if he thought it was safe for me and my son to drive then I wouldn't complain about a "free" vehicle to drive. We go into the garage with the new car, and my dad becomes emotional and says I can't let you drive that car......... but you can drive this one!!!!! He hands me his lexus key and I look confused as he points at the Rav 4. Eventually him, Chris Walters, and Mark Easton break the news that my dad had gone ahead and purchased the vehicle for me and my dad and I would settle the finances for a later date. I CANNOT EXPRESS MY GRATITUDE AND BRILLIANCE to TOYOTA/LEXUS ON THE PARK. They pranked me so great that I was in absolute tears when I found out how safe of a vehicle I had to drive with my husband and 9 month old son now. This is ALWAYS a story that I have to remember. My parents have been exclusive to this dealership since 1989 and I do live in Cambridge, Ontario but I will trust no other dealership other than them to service my car now and future cars. More

October 2014 Sale I used to drive a Honda CRV for the last 10 years but out of curiosity I went to visit Toyoto on the Park where I met Mr Rezaul Khan. His excellent st I used to drive a Honda CRV for the last 10 years but out of curiosity I went to visit Toyoto on the Park where I met Mr Rezaul Khan. His excellent style of marketing led me to buy a 2011 Toyota RAV 4. I really appreciate his style & personal touch while dealing with the customers. - Syeda Begum More

Excellent A very nice experience. Bradley Garrow and Benni Saleh were very professional and answered all our questions. It was very pleasant doing business with A very nice experience. Bradley Garrow and Benni Saleh were very professional and answered all our questions. It was very pleasant doing business with him. I am very satisfied with the service provided. More

Pricy but the excellent customer service makes it worth it. I have been a customer at the New Toyota on the Park since it opened. I have never had a recall or to return due to service or repairs. I have found I have been a customer at the New Toyota on the Park since it opened. I have never had a recall or to return due to service or repairs. I have found all the staff to be more than happy to answer questions, and to make the entire experience as easy and efficient as possible. Although I have been happy with all the customer reps, Sham is choice preference. Sham has addressed every question and concern to the max. He will even offer to bring the customer right into the body shop while the car is in process of repairs, to actually show you the repair or part needed. Overall Sham will bend over backwards for customers so there be no hassle or confusion in the process. My only concern with Toyota is the difficulty I have had with the parts department, or having to return because a basic part was out of stock. I find Sham to be responsive and compassionate when problems like this arise. He has been a pleasure to deal with! More

Hassle free, fantastic customer service, good experience The customer service was really really top notch. The agent and dealership were professionals and friendly. Very straightforward. Will recommend to an The customer service was really really top notch. The agent and dealership were professionals and friendly. Very straightforward. Will recommend to anyone. Good experience overall More

Candace Buck I was at the dealership with my daughter, Catherine, because she had arranged an appointment with Candice to buy a Prius, her first car. Candice was I was at the dealership with my daughter, Catherine, because she had arranged an appointment with Candice to buy a Prius, her first car. Candice was welcoming and professional and spent quite some time with Catherine as she tried all 3 of the Prius models. I was due for a new car as well, and in large part because of how Candice presented herself, decided that we would be buying 2 new cars. Over the course of our visits to the dealership we met with Aaron, who is very skillful and has an engaging personality, and then when it was time for the money talks, we were introduced to Chris and he, too, was very thorough and professional. All in all, it was a great experience and any dealings/questions we have had since then have been answered quickly and very courteously. Also, Catherine and I are enjoying our new Prius cars and would send others to see our team as well! More

Excellent customer first experience We recently took delivery of our Highlander Hybrid. Our experience with the dealership was very good because Alice and Jure were very responsive and We recently took delivery of our Highlander Hybrid. Our experience with the dealership was very good because Alice and Jure were very responsive and accommodated our schedule. All vehicle accessories were completed as specified and there were no surprises. The delivery process was friendly and all questions were answered by Alice on preparation of the paper work and Jure on vehicle preparation and delivery. I would recommend contacting either Jure or Alice for a good customer experience. More

Candace Rocks!!!! Candace was easy to work with. We did the whole thing over the internet. Candace respected my time, was kind & cheerful. I highly recommend her. Candace was easy to work with. We did the whole thing over the internet. Candace respected my time, was kind & cheerful. I highly recommend her. More