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The Loan Arranger

Toronto, ON

4.9
920 Reviews
Get the financing you need to get the vehicle you want. Our experienced staff want to help you get that used or new car, truck, boat, bike, or RV you've been dreaming about. And whether you have perfect credit, bad credit, or something in-between we can help. Visit us at one of our four locations, Toronto, Barrie, Oshawa or Cambridge and choose from over 300 cars and trucks on the spot, or we can find you the specific vehicle you want. We can work out your monthly payments and get you driving away in your vehicle TODAY !! For 30 years we've been helping people get the vehicles they want, let us help you get driving today. Apply now for a vehicle loan. www.theloanarranger.com/creditapp.html
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4251 Kingston Road

Toronto, ON

M1E 2M5

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March 04, 2015

HORRIBLE Customer Service! This company removed funds from my bank account after I didn't even have their vehicle anymore and my balance with them was ZERO. Asked for a refund, More

by Annoyed99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 04, 2015 -

The Loan Arranger responded

Hi Caitlin, We apologize if you were not happy with the customer service you received. The payment taken from your account was done in error, and a refund cheque was issued on February 24, 2015. Our mail gets posted a few times a week - most likely your cheque went out towards the end of last week. As it was sent via regular post we have no tracking method, as such please let us know if you do not receive it by the end of this week and another will be issued. We'd like to be able to change your review to a positive one, we apologize again for any inconvenience, we hope your cheque arrives promptly and ask that you please change your review to a positive one. Thank-you, The Loan Arranger

Mar 04, 2015 -

Annoyed99 responded

Thanks for the response, I find more than 7 days for something to go from Scarborough to Barrie a little much, and while I'm well aware Ryan doesn't "control the postal system" (his words), a little less attitude would have gone a long way. Seeing as I had my vehicle for 2 years and had nothing but problems (despite an excellent payment history), I won't be changing my review. I've posted all over social media and news outlets as well, and also filed a report that is being reviewed by Better Business Bureau. There is a threat with over 30 comments on a Facebook Car Group (local to Barrie/GTA area) and every single person commenting has had a bad experience with your dealership. As a small business owner with over 1000 followers on social media platforms, I won't be letting this rest anytime soon. Thanks!

Mar 17, 2015 -

The Loan Arranger responded

Hi, We apologize if you were not happy with the customer service you received. The payment taken was due to a computer error, and a refund cheque was issued on February 24, 2015. Our mail gets posted a few times a week - most likely your cheque went out towards the end of last week. As it was sent via regular post we have no tracking method, as such please let us know if you do not receive it by the end of this week and another will be issued. We'd like to be able to change your review to a positive one, we apologize again for any inconvenience, we hope your cheque arrives promptly and ask that you please change your review to a positive one.

February 28, 2015

Excellent Service! I had been referred to the Loan Arranger by a relative. Upon going into meet with a representative, Jermaine Goodwin, I received service beyond expect More

by Eric Vanveen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine G
February 26, 2015

Great Experience Adam was great to work with and helped me find the right vehicle for my needs and saved me some money in the process. He was able to provide me with More

by nickle6978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris E
February 25, 2015

Amazing!! I was dealing with Adam B. This was my second time dealing with the Loan Arranger and both times were a great experience. The first car I got from the More

by Aaron L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 23, 2015

Loan Arranger Scarborough Big thanks to Aaron B. and Tamara G. for helping us to find our Equinox. We are 2 very busy professionals and don't have a lot of time for car searchi More

by sheskates16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 20, 2015

The Loan Arranger is the Best! I recommend anyone looking for a vehicle to visit The Loan Arranger first. My overall experience was excellent. The staff were friendly and always co More

by Tye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John L
February 19, 2015

Amazing!! Honestly if you want a good car and great people to deal with go deal with jermaine!! He is really the best too deal with take my word this guy bent o More

by Nathaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine G
February 19, 2015

excellent service I dealt with Loan arranger in Oshawa . Special thank you to Erin and John. They were friendly , down to earth and honest . I had some issues with my v More

by nursemandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin
February 18, 2015

Best Of Best The Loan Arranger First of all Loan Arranger you are the best of best , I meet mano in 2014 ,i had a bad credit situation mano made sure I will get a loan, I got my l More

by alvingp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 17, 2015

Cheryl@Excellent Customer Service from Mano It was my first vehicle purchase here in Canada and was a little unsure of what to look for in a car. I was actually looking for a cheap used car an More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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