St. Catharines Nissan

Piss poor service UPDATE talked to owner of dealership was willing to give me a 200 gas card for the part I bought to fix the car(100 dollars) and the gas it took to dr UPDATE talked to owner of dealership was willing to give me a 200 gas card for the part I bought to fix the car(100 dollars) and the gas it took to drive a total of 5 hours. I was told I would get contacted by Chris rose when ready. When I received the message from Chris I was then informed that it was contingent on taking down this review.Bought a 2013 used car from there not even a week of owning the car the bumper is falling off sunroof gets stuck when open and the car pulls to the right. Called to get it look at and repaired they said I would have to pay for the repairs myself. So much for the high standards I was told they had UPDATE After talking to Manager Chris rose to bring the car in for them to look at it and fix everything other then possibly the sunroof. After all is said and done we get a call saying car is done. Go to pick car up the alignment was out that was corrected the sunroof advised not to open all the way the bumper was not fixed probably all I was told was it would never look like new again. Well it would if you did not not refuse to replace the part needed to fix the problem correctly how do I know this well I optained a copy of work order form body shop place it was sent to they advise St. Catharines Nissan it needed a new headlight they refused. Also they had car detailed again and it looks horrible liquid spots everywhere on the interior.If you ask me piss poor customer service DO NOT RECOMMEND BUYING FROM THEM. More

REVIEW My experience with Chris was amazing and completely easy. He really went the extra mile for me and my family to get us into our new car. My experience with Chris was amazing and completely easy. He really went the extra mile for me and my family to get us into our new car. More

Very professional and not pushy I have no complaints about this dealership I recommend them very highly great salesman went out of his way to get us this car my wife and I are very p I have no complaints about this dealership I recommend them very highly great salesman went out of his way to get us this car my wife and I are very pleased and happy. More

World class experience!! From start to finish, my experience with St Catharines was phenomenal in everyway. Nathan was amazing! He answered all my questions, and was prompt From start to finish, my experience with St Catharines was phenomenal in everyway. Nathan was amazing! He answered all my questions, and was prompt with his replies. When he made a commitment to me, he followed through! He wasn't pushy or anything. He made me feel right at home and made the process a dream! Krista in the finance office was fantastic! She listened to my needs, put together options that best suited me, and was able to stick to my budget. Everyone I met or spoke to in the dealership where very polite, courteous and welcoming. Truly a world class experience!! More

Easiest Process Ever! I've owned many cars and the process was always tedious and stressful. Not Chris, he made the purchase of my new car effortless, easy and fun! Thanks I've owned many cars and the process was always tedious and stressful. Not Chris, he made the purchase of my new car effortless, easy and fun! Thanks Chris and Nissan for the wonderful experience. More

Turned out to be amazing!! We had issues to start. But with constant contact. We were able to get what we needed and had an amazing person to help. Would definitely use Nissan a We had issues to start. But with constant contact. We were able to get what we needed and had an amazing person to help. Would definitely use Nissan again. More

Great experience I had recently purchased a car and after a month lost it due to an accident. I went back to the same dealership where they went above and beyond to he I had recently purchased a car and after a month lost it due to an accident. I went back to the same dealership where they went above and beyond to help me again get it to am amazing car. Thanks for the great service. More

Dany Lagerstrom Wanted to build my credit up and thought that I would sign up for this and see if I could qualify for it. Thanks i Wanted to build my credit up and thought that I would sign up for this and see if I could qualify for it. Thanks i More

Staff Friendly, Manager quite the opposite Went to this branch for a oil change as I usually do as I work 5 minutes away and use their shuttle service to get to work and back to the dealership Went to this branch for a oil change as I usually do as I work 5 minutes away and use their shuttle service to get to work and back to the dealership at the end of the day. On the way back to work the shuttle driver who know my requested time says "oh by the way I wont be able to pick you up when you want I have another pick up around the corner 15 minutes earlier and once I drop him off and come get you and bring you here it'll be past my shift so he tells me to take time off work or get a cab. So at this point I am s.o.l cause my cars already at the dealership and I have to get back so I have to take an hour off work and lose pay because of this so its convenient for the shuttle guy to come pick me up. So I talk to the front desk employees two younger men who understood what I went through was unnecessary and shouldn't of been dealt with the way it was so when they got the manager Mr.Steve Secord and explained the situation to him he just looks at me and says yeah that sucks its your problem and just had 0 customer service skills and just treated me like I was not a valued customer at all. I'll be taking my business to a different Nissan Dealership from now on if I even deal with Nissan at all from this point on More

Got my 2018 Nissan Rogue Rob Reilly is awesome he helped me and my husband choose the right vehicle for us. He answered all our questions. Nissan Collins staff are friendly pe Rob Reilly is awesome he helped me and my husband choose the right vehicle for us. He answered all our questions. Nissan Collins staff are friendly people. More