Southbank Dodge Chrysler LTD

Had a good idea what experted buying a Caravan, the deal came close to the expectation. So far, good experience, no "bad surprise" by now. We hope the car will follow the same way. came close to the expectation. So far, good experience, no "bad surprise" by now. We hope the car will follow the same way. More

Gustavo I really must admit I enjoyed this car buying Gustavo I really must admit I enjoyed this car buying experience. when it comes to selling cars Gustavo very religious in his words. he will say I' Gustavo I really must admit I enjoyed this car buying experience. when it comes to selling cars Gustavo very religious in his words. he will say I'm not a pushy man but what he really means is more like god xxxx the pusher man. this song in the 50,s is what made Gustavo such a fun loving person and may god love this easy rider man known as Gustavo. yours truly Dan the man More

Gus was fantastic! Very honest and worked very well with me to try to reach a deal. Clayton, the General Sales Manager, spoke to me after Gus, and made me an offer that was very hard to refuse. Ryan, the re me to try to reach a deal. Clayton, the General Sales Manager, spoke to me after Gus, and made me an offer that was very hard to refuse. Ryan, the rep from Chrysler Canada was also there to help things along. I came back with my husband the following day for a test drive and spoke with Andrew Duncan, the sales manager who worked very hard to make the deal happen. I signed the papers that day! Also, I should point out that I also visited Dilawri Dodge and Car Canada. Southbank offered the best deal of the three places that I visited and I was actually laughed out of Car Canada and told that there was no way that Southbank was going to give me the deal that was presented to me. Well, I came back to Southbank and Gus (Andrew and Ryan) DID make the deal that was originally presented to me! The only complaint I have is that I would have liked to get 0% financing and a better return on my used car, but other than that, great experience! More

I had to replace my car unexpectedly. I was treated with courtesy and respect. They understood my urgent need for a new car. I thank all who helped me. It was a great experience. Decio listened to my courtesy and respect. They understood my urgent need for a new car. I thank all who helped me. It was a great experience. Decio listened to my needs and quickly identified a car in stock that met them. It was ready for pick up within 3 days, and he provided a courtesy car while waiting for the new car. I have a mobility disability and it is extremely important to me to have a car at all times. Rob Simpson arranged financing appropriate to my situation, and explained the maintenance contract options. I believe that I have the most appropriate extended maintenance plan for me. I needed some items in my old car and stopped by the next day to pick them up. Unfortunately I cannot remember the name of the man who helped me. He located the car and allowed me to pick the items up. One of them was my MTO disability sticker, so it was imperative that I get it. Upon pick up. Chris took significant time to explain and prompt me to use the operating features of the car upon pick up, and offered to help with understanding and using these features in the future. More

My visit was in response to the latest Chrysler promotion involving demo of new models and rewards from a "Wheel of Fortune". contest. I was served by Decio Menezes and Chris Simard. I am interested in the n involving demo of new models and rewards from a "Wheel of Fortune". contest. I was served by Decio Menezes and Chris Simard. I am interested in the new Patriot, but since none was available I did my demo drive in a Compass. I was impressed by the performance and improvements over my current 2007 Patriot. In the past I have been hugely impressed by the overall outstanding performance of all concerned at Southbank. This is a dealer that is far beyond the norm for Chrysler and its competitors in the Ottawa area. I formed this opinion when I bought my Patriot in 2007 and I passed it on to the CEO of Chrysler Canada. My opinion was reinforced even though I was a victim of the '07 Patriot proving the point that one ought never to buy and automobile in its initial year of production. In this case the ball joints and tie-rod ends crap out at approx 30,000 miles. Although Chrysler would not compensate me for this at the time, later when I was dealing with Southbank manager, Mr. Guy Parker, on another matter as a goodwill gestgure he provided some credits towards future repairs and service for other items and I appreciated this. And it reinforced my positive opinion of dealing with an outstanding operation -- which in the end is all about outstanding people. And again, I compliment Messrs. Menezes and Simard for their work with me today. More

Keep up the good work. My only concern is management should listen to what their customers have to say. This is the second van i bought in 6 months but not at my choice. should listen to what their customers have to say. This is the second van i bought in 6 months but not at my choice. More

We came to Southbank after having been to another local Dodge/Chrysler dealership and had had a bad experience. If we knew of the service we were going to receive at Southbank before hand we would have go Dodge/Chrysler dealership and had had a bad experience. If we knew of the service we were going to receive at Southbank before hand we would have gone there first without question. Gustavo(Mister Gus) was amazing, hands down. We have never received better and friendlier service anywhere for anything. He is the reason why this has been the most pleasant sales experience we've ever had. We wouldn't think twice about going back for a future vehicle, service or referring our friends and families. He went above and beyond our expectations. More

I was shopping around for a truck and ended up at south bank on a sunday afternoon, I was meet and greated by gus , he was extremely helpful , was not pushy like other dealers ,just great service like you bank on a sunday afternoon, I was meet and greated by gus , he was extremely helpful , was not pushy like other dealers ,just great service like you were an old friend from the past , as for the deal! well I wasn't going to buy till march or april , I was shopping around to get a feel for the best price and value,as gus said he would get me a smoking deal. im driving my new ram and love it, go see gus he is awesome and will work for you More

Very friendly and helpful staff. They went out of their way to bring in a vehicle that met my criteria very quickly which was greatly appreciated. Price was fair but didn't really understand how the adve way to bring in a vehicle that met my criteria very quickly which was greatly appreciated. Price was fair but didn't really understand how the advertised sale fit into the pricing negotiations, it was not really mentioned at all. When I picked up the new vehicle I found out a sw update on the system needed to be done, this should have been checked before the vehicle was picked up. I would have also liked to know about the extended warrantee and protection package pricing and details prior to buying the car. The additional costs where not foreseen. More

Friendly and helpful. A very good experience, highly recommended. They made me feel great and I am looking forward to many years of driving pleasure with my Dodge Charger. recommended. They made me feel great and I am looking forward to many years of driving pleasure with my Dodge Charger. More