Southbank Dodge Chrysler LTD
Ottawa, ON
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Oil change and $200 in damage! I went in recently to have an oil change, tire rotation, and routine inspection on my 2013 Dodge Challenger. I made an appointment for 7:00am and ende I went in recently to have an oil change, tire rotation, and routine inspection on my 2013 Dodge Challenger. I made an appointment for 7:00am and ended up waiting until 11:00 to leave! It wasn't for two hours until they came by to ask if I wanted my tire patched, as there was a small nail in it, and another two hours before I was able to take my car back. The worst part, however, is that they used air tools to replace my wheels instead of torque wrenches (which are the industry standard) and they stripped eight lug nuts and crushed two more; I couldn't even fit a 22mm socket on the lug nuts after even though they are a 22mm size! On top of the $120 for an oil change and tire patch (which can be done for less money at other Dodge dealerships), I am now faced with a cost of $200 ($20x10) to replace my damaged lug nuts with stock pieces. The only funny thing is that I wouldn't have noticed this as quickly if they hadn't told me on the receipt to check the torque specs on the lug nuts when I put on winter tires. Hopefully they'll start checking their own torque specs before they start putting on winter tires. More
Amazing experience! Brandon and Bruce, I can't thank you enough for making the transition to a new vehicle so effortless and pleasant. I didn't have to play "Let's Make Brandon and Bruce, I can't thank you enough for making the transition to a new vehicle so effortless and pleasant. I didn't have to play "Let's Make a Deal", didn't have to have my husband step in for me cause I'm being ignored and I didn't have to sit there for hours and come back multiple times just get someone to work with me. You guys were so friendly, fun, respectful, knowledgeable and just went above and beyond. You listened to my wish list but also helped me select the right vehicle for my needs. I never thought buying a car could be so... simple... fun... exciting! Saying you surpassed my expectations just doesn't cut it. I'm definitely referring you to everyone. Thank you thank you thank you More
Above and beyond I was stranded with 2 children when my fob wouldn't open the doors to my van. Even though I didn't get my van from them, they cut me a key, drove it t I was stranded with 2 children when my fob wouldn't open the doors to my van. Even though I didn't get my van from them, they cut me a key, drove it to me and let me come back and pay for it. Fast, friendly and extremely helpful. Dan called after to make sure all was well. Thank you so much. You guys are amazing. More
Listening to needs Jesse was attentive and heard my requirements for a vehicle. He then tried to search for a vehicle that met my financing. Good work Jesse. Jesse was attentive and heard my requirements for a vehicle. He then tried to search for a vehicle that met my financing. Good work Jesse. More
Got a Chrysler 200 s Demo really nice people! Love the customer service they offer ! I went to more than 6 dealers before going to southbank dodge. Littley the best custo really nice people! Love the customer service they offer ! I went to more than 6 dealers before going to southbank dodge. Littley the best customer service. I delt with Moe ( sales ). If it wasn't for him I would have not bought my car from this dealership. Awesome dude. I would definitely recommend southbank to my friends!! Jamal , More
Great Customer Service We purchased a used Nissan Murano from Chris Quade at SBD. Chris was great to deal with not pushy at all and got us a great deal and gave us a fair m We purchased a used Nissan Murano from Chris Quade at SBD. Chris was great to deal with not pushy at all and got us a great deal and gave us a fair market value on our trade. Chris followed up when he said he would and went above and beyond even after the deal was done which is refreshing! Customer service is key and Chris knows that. More
Very pleasant staff. Greg was very knowledgable and if unsure he confirmed rather than guessed. This is a major plus for us. Willing to investigate all our questions and Greg was very knowledgable and if unsure he confirmed rather than guessed. This is a major plus for us. Willing to investigate all our questions and concerns. As for the paperwork just be sure to get it in writing. It prevents misunderstandings. More
Jesse will run to get you what you want I went in without an appointment knowing exactly what I wanted. Bruce took all my information and Jesse ran around showing me everything I wanted to s I went in without an appointment knowing exactly what I wanted. Bruce took all my information and Jesse ran around showing me everything I wanted to see. Rami made sure I could easily afford the vehicle I wanted with my budget. I am one happy lady who got everything she wanted thanks to this team!! More
Good experience I have bought a few cars in my 68 yrs and this was the most pleasant buying experience ever.Hasan it was such a pleasure dealing with you you worked s I have bought a few cars in my 68 yrs and this was the most pleasant buying experience ever.Hasan it was such a pleasure dealing with you you worked so hard to get me the deal l wanted ,Rami you were so easy to talk to and work with on the finance part of it. From my initial email from Brianna to the time l drove out of the dealership a week later everyone l came in contact with were awesome people .Hasan and Rami you both are a real asset to Southbank and l hope the owner appreciates you hard work. More
Repeat Cstomer After purchasing several cars from Southbank, my wife and I find a friendly and welcoming feeling from the people we deal with. Like old friends. After purchasing several cars from Southbank, my wife and I find a friendly and welcoming feeling from the people we deal with. Like old friends. More