Sherwood Park Chevrolet

I came back to this dealership from Spruce grove, because my first experience buying a new truck was quite seamless albeit I did it through fleet services. This was a bit of a different a nd disappointing ex my first experience buying a new truck was quite seamless albeit I did it through fleet services. This was a bit of a different a nd disappointing experience. Nice salesman found a used ford lariat truck that had just came in that fit the bill. They had to do the vehicle inspections etc and a few fix ups, so we had to wait a week. Very slow on a Saturday doing a purchase but understandable I guess. Driving home the tire pressure sensors went off. We called on Monday to book appointment to fix (under their 5000 km warrantee that we had included with purchase) and then the check engine light went off. End all be all they had to keep our vehicle for 3 plus weeks before we could get it back, no part. I just found communication could have been a lot better , it seems once paid our priority dropped drastically. And when we asked to have the warranty extended for the 3 weeks to cover the time they had the vehicle. it seemed like a struggle. Just think service could have been much better But thanks to Jen in service for helping as much as she could. More

Good service department helpful and friendly good service, helpful, and friendly, good service, helpful, and friendly service, helpful, and friendly, good service, helpful, and friendly More

I was contacted regarding a trade in vehicle and the sales process and purchase process went very well. Thanks to Jake and Sean! sales process and purchase process went very well. Thanks to Jake and Sean! More

This dealership was fantastic to deal with ,they didn't try to upsell me and they found me the truck I wanted . The truck took some time to get to the dealership and I needed a truck so they gave me a loan try to upsell me and they found me the truck I wanted . The truck took some time to get to the dealership and I needed a truck so they gave me a loaner until my new truck got delivered . I was very satisfied with the sales team would recommend this dealers ship . More

Logan and his crew I’ve always taken care of the needs of our business fleet. Always professional, courteous, and have supplied on demand. our business fleet. Always professional, courteous, and have supplied on demand. More

I have to be honest and say I would have never in my life thought that I would ever give a dealership a 5 star rating. I’ve had average experiences prior but never as outstanding as with this Sherwood Chev d thought that I would ever give a dealership a 5 star rating. I’ve had average experiences prior but never as outstanding as with this Sherwood Chev dealer. Dealing with Nathan - Sales and Harrison - GM. These 2 made this so smooth and enjoyable, even through the whole process we were still able to enjoy some laughs together and they treated me more than just another buyer and with respect. I cannot begin to say how much time, work and efforts they both put in into making me extremely happy with my purchase but even more so that it made me feel like they we’re working for me and together with me and not making me feel like it was them vs me. They made me feel like we were all on the same team working together to achieve the goal of purchasing. I would also like to thank Tenille and Derek with their time, help and efforts and appreciated their involvement as well. I would and will highly recommend this Dealership and esp ask for Nathan and he will more than be able to help you in whatever kind of vehicle you’re looking for and again to work together with Harrison who went above and beyond what anyone would expect but at this dealership it’s not an expectation, it’s a given. Thanks again Nathan, Harrison, Tenille and Derek 🙂🙂🙂🙂🙂 If I could, I would give you all a 10 Star rating 👍 - Joe More

My service representative was completely understanding of my request and with no hesitation of my quoted cost of the work that was required. Everything was completed in a timely fashion. Just love the opport my request and with no hesitation of my quoted cost of the work that was required. Everything was completed in a timely fashion. Just love the opportunity for the shuttle service to and from my residence. More

They were not honest about a vehicle. Tried to sell it as is which found out later it needed over $5,000 of repairs. Tried to sell it as is which found out later it needed over $5,000 of repairs. More

Received poor service, unprofessional communication and a credit application put through on a vehicle without my knowledge or permission. Have tried to reach to management multiple times without response, ve credit application put through on a vehicle without my knowledge or permission. Have tried to reach to management multiple times without response, very disappointed in this service. More

Everything was good except when they said they were going to fix everything they forgot to inform us about not having a part and we didn't even know if they had ordered the part, we finally got a call about to fix everything they forgot to inform us about not having a part and we didn't even know if they had ordered the part, we finally got a call about it 4 days later that the part was in, and it got put in the next day and everything was good. also, the quoted price was lower then that actual price. More