"I would have to say talking to Vince at Sherwood Park..."
- dustin E
I would have to say talking to Vince at Sherwood Park Chev was the best experience I have had at a car dealership. He got me exactly what I wanted. At the get go Vince felt more like a friend than a salesman. He will definitely be my go to guy when i purchase my next Chev.
"By far the WORST customer service experience I've EVER..."
By far the WORST customer service experience I've EVER had! Sales manager, Darren Bannink has been extremely unhelpful, argumentative, and unresponsive in trying to help me. I bought my truck last May, and as an incentive to "buy the truck today", I asked that a set of winter tires be included. After a couple of phone calls, they eventually agreed. When I went to put the winter tires on in November, I found out that they were not appropriate for my vehicle. They were regular p-series tires meant for a half tonne truck, as opposed to LT tires required for the safety, load capacity, and correct tire pressure for my 3/4 tonne truck. I contacted the salesperson I had purchased from, as he was my only contact, and he agreed that they were inappropriate for the vehicle and that he would pass it on to his manager to be resolved. After weeks of me emailing asking what was happening to fix this, with non committal responses, the response emails stopped. About a month and a half later in February, I received a phone call from Darren the sales manager. After having to re-explain the situation to him, he said he would show the pictures I sent in November to his mechanic and see what they say. He phoned me back and told me these are "absolutely the right tires for your truck" and "I dont know what else to tell you". Being at work at the time, I told him I'd look at the pictures again and call him back. Called him back 5 minutes later after I realized he showed the wrong picture, showing only the pic of the correct all season tires I sent for comparison. I left him a voicemail stating this and to call me back asap. Never heard back. About a month later I tried calling again, 3 times leaving voicemails with him again. Eventually he called me back and said "I'm not sure what I can do for you here". I told him I'd resend him pics of the incorrect tires and he can figure out what to do from there. I did so, heard back from him once 2 days later (after multiple emails asking for an update), and he asked for more pictures. I did so again, and sent every angle of the tires as well as the low air pressure indicator for all tires inside the truck, and have yet to hear anything again for the last 4 days. So nothing has been resolved for me in the 4 months since I first reached out, and I've been told I'm wrong multiple times despite the evendence I've shown them, and now the contact has stopped completely. I'm completely fed up with this lack of service, for something that should have been recognized by the professionals in the first place.
"Scott Pierce has demonstrated excellence in professional..."
- R & S R.
Scott Pierce has demonstrated excellence in professional salesmanship with all aspects, from product knowledge and attention to detail for the truck we were hunting for with all of the added features. He demonstrated true interest in what we were looking for and not what he wanted to sell us, absolutely non-pushy personality with no expression of urgency but true awareness to getting it right. Although we had to postpone our purchase due to other extenuating circumstances, we will definitely be looking to work with Scott again to proceed with our purchase in the near future. We certainly encourage others to seek out Scott to assist them with their purchases.