Ontario Chrysler Jeep Dodge Ram

Salesman Richard Mroz helped us throughout the process. When we were ready for a replacement car, my friend recommended Richard Mroz at Ontario Chrysler. Richard was very easy to work with and made the proc When we were ready for a replacement car, my friend recommended Richard Mroz at Ontario Chrysler. Richard was very easy to work with and made the process completely painless. More

Human touch works best My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical link My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical links were slightly flawed. Our Service Advisor, Anna Mazzei, was efficient and professional, while being personable and genuinely caring about my experience at the same time. She did a little bit of research into my file to make sure I wasn't overcharged and then corrected the bill as soon as she saw that I had indeed been overcharged. (It seems the computer didn't pay attention to the research that Anna did.) However, there was also another person, an older lady, whose role seemed very minor at first glance. I don't think I learned her name, but she was the person who put the mats in the vehicles when they first arrived in the service area. In addition to that, she sought out my 5 year old son, (after we had been there a half hour or so,) and asked him if he wanted a balloon, which she then got with him. Her dealings with him were warm and friendly and he enjoyed the gift. Later, as we were leaving, she made sure we got out of the tight parking situation in the back by seeing us back and sending us off safely. I'm not sure you can dictate as part of a job description the genuine caring Anna and this lady showed me and my son. They were warm and compassionate and human. I will come back, because of my experience with them. In a slightly strange contrast, the computer didn't seem as "on the ball". In addition to overcharging me, (which thankfully was overridden by Anna before I was even aware of it,) the computer sent me a couple of emails that were superfluous and kind of silly. After I returned home with the truck, I received an email reminder of my appointment the next day, (so it was off by one day.) Additionally, I received another email a day later with a pdf of the (uncorrected) invoice, asking me to pay the bill when I pick up my truck. Hmmm. It seems as though the left hard drive doesn't know what the right keyboard is doing. Perhaps that's understandable, as that is a big dealership, but I had always thought computers were good at remembering things. A word to Management: These people I have talked about may not be very high on the corporate ladder, but they were the people who made sure I was satisfied and my son was happy. No owner of the company came out to thank me for coming down from Barrie (or even for buying my truck there). I didn't even meet the Service Manager. Nor would I expect that. That said, I think it shows a real commitment to making sure the customer's experience is great when a company employs people such as those I've mentioned. Richard Branson (founder of Virgin) is right. You don't make the customer #1; you make your employees #1 and they will do right by the customers, because the employees are valued, happy, healthy and feel safe. Anna and that lady both deserve some meaningful recognition for their treatment of me and my son; please give them it. More

Professional and exceptional James answered all my questions and was very helpful in guiding me towards the perfect vehicle. He was professional and went the extra mile. Thanks James answered all my questions and was very helpful in guiding me towards the perfect vehicle. He was professional and went the extra mile. Thanks James More

Look up Sam Dyer for your next vehicle. Sam was very helpful and extremely professional. He helped me find the vehicle I wanted with all the options too. Thanks for your help Sam. Bob S Sam was very helpful and extremely professional. He helped me find the vehicle I wanted with all the options too. Thanks for your help Sam. Bob Stacey More

Incredible service Richard took the time to listen to my needs and helped pin point the car that fit my requirements and budget. Overall it was a great experience with Richard took the time to listen to my needs and helped pin point the car that fit my requirements and budget. Overall it was a great experience with a no pressure atmosphere and friendly service. I highly recommend this dealership. More

excellent experience We bought our first car through Mickey and Joe at Ontario Chrysler and had a fantastic experience! Being first time car buyers, and wanting to buy a u We bought our first car through Mickey and Joe at Ontario Chrysler and had a fantastic experience! Being first time car buyers, and wanting to buy a used vehicle, we were quite apprehensive that we would end up with a lemon or paying too much. However, Mickey and Joe did an awesome job walking us through the whole process and offered us a competitive price that was even better than what was listed in the Canadian Red Book (manual of used car values). We would highly recommend Ontario Chrysler for their exceptional quality and service. We would be happy to work with this dealership and Mickey and Joe again in the future. More

Fantastic Dealership Our Sales guy Sam was Terrific! He listened to what we wanted and accommodated us exactly with our list of vehicle needs. He showed us what it would b Our Sales guy Sam was Terrific! He listened to what we wanted and accommodated us exactly with our list of vehicle needs. He showed us what it would be for Brand New as well as Used. He gave us lots of options and worked with us. No pressure to purchase a new vehicle and was very kind, courteous, and took us around and showed us Used Vehicles and New Vehicles and gave us space to make our decision. We also had a lease vehicle that we needed to trade in as well and Sam was able to get his team Raymon and Tinu to help us get that worked out. They had all the right connections and got the deal done quickly and professionally. Best experience for us at a dealership. This is the place to go to purchase a vehicle. They know what they are doing and are all friendly. Highly recommend this dealership if you are looking to purchase either New or Used vehicle. More

Amazing Staff!!! I called from way up north to see if they would be willing to do a dealer trade because they had the vehicle I wanted on their lot... They said they w I called from way up north to see if they would be willing to do a dealer trade because they had the vehicle I wanted on their lot... They said they wanted to work with me to make this deal happen, why would they send the car somewhere else! They we're very accommodating and a real pleasure to deal with over the phone. In person they were all just as nice... From secretary to sales staff to finance to management! I would highly recommend this location for purchasing a vehicle no matter where you are from, they will be more then happy to assist you and will make you feel right at home when you pick the vehicle up! More

Review They had the vehicle on the lot I was interested, they immediately provided me with assistance and the salesperson answered all my questions and provi They had the vehicle on the lot I was interested, they immediately provided me with assistance and the salesperson answered all my questions and provided me with a road test of the vehicle. More

Top Notch Service I've been servicing my Jeep at Ontario Chrysler for over 6 years. The customer service and the service work is always top notch. They always are the I've been servicing my Jeep at Ontario Chrysler for over 6 years. The customer service and the service work is always top notch. They always are there to help with any problems I have, big or small. More